katerinaz - a11n

Hello @abbxxx !
As a first step, can you please send us the System Status Report so that we have a better idea of your environment?
You can get it by navigating to the WooCommerce > Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it in your reply.

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Thank you!

Hello @morganhvidt !
Can you please walk us through the process here? How do you export the orders and where is the discrepancy in dates?
Can you please give us a specific example?
Can you please also send us a System Status Report so that we have a better idea of your environment?
You can get it by navigating to the WooCommerce > Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it in your reply.

Full Image: https://d.pr/i/I4WpOa

Hello there @apavaloaieiflorin !
Hmmm… First, please make sure that the products have their Catalog Visibility and Visibility set to Shop and search Results and Public respectively: https://woocommerce.com/document/managing-products/#setting-catalog-visibility-options-and-feature-status
If that is done and you are still experiencing issues, can you please send us a System Status Report so that we have a better idea of your environment?
You can get it by navigating to the WooCommerce > Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it in your reply.

Full Image: https://d.pr/i/I4WpOa

• This reply was modified 1 year, 2 months ago by katerinaz - a11n.

So glad to hear that you got the assistance you needed! Thank you for taking the time to leave this review!

Hello @mettro ! No worries on the delay!
Since you just updated Stripe, can you please send a new/updated System Status Report so that we can check for any potential new red flags before we share our insights?
Thank you!

Hey there @justin-graham !
Thank you for bringing this to our attention!
Hmmm… We are consulting with our developers about this and will get back to you!
Thank you for your patience!

Hi there @shaqohel
From the code you’ve shared, it seems like they’re correctly hooking into the?woocommerce_webhook_payload?filter. However, it’s possible that the problem lies in the way you’re handling the custom fields in the webhook data.
As far as I know, the?woocommerce_webhook_payload?filter is meant to modify the payload data of the webhook, not to trigger the webhook itself. If the webhook isn’t firing at all, the issue might be unrelated to this filter.
Please note that your request is related to a customisation so please keep in mind that you might not get substantial info through this forum as it is mainly for out-of-the-box related issues.
You might need to eventually reach out to the WooCommerce Slack developing community for free tips on your custom code request:?https://woocommerce.com/community-slack/

Hi there @boqorwp
Hmmm… ?In order to append the user’s email to the URL after login or registration, you could use the?woocommerce_login_redirect?filter. This filter should allow you to modify the URL a user is redirected to after logging in.
Please note that your request is related to a customisation so please keep in mind that you might not get substantial info through this forum as it is mainly for out-of-the-box related issues.
You might need to eventually reach out to the WooCommerce Slack developing community for free tips on your custom code request: https://woocommerce.com/community-slack/

Hi there @philjw
Hmmm… I am afraid that WooCommerce by default taxes the entire shipping cost if shipping is set as taxable, and does not differentiate between taxable and non-taxable items in the cart.
It sounds that for your use case, it will be necessary to use a plugin like Advanced Shipping Packages to achieve what you have in mind: https://woocommerce.com/products/woocommerce-advanced-shipping-packages/
You can try it out by taking advantage of the 30 day refund policy WooCommerce has in place: https://woocommerce.com/refund-policy/
Please let us know if we have misunderstood your use case in any way ??

Hi there @waleedk190 ,

This forum is for issues in relation to the free WooCommerce core plugin.
For paid plugins, like the WooCommerce Subscriptions one, please log into the account that holds the license for that plugin and open a support request: https://woocommerce.com/my-account/create-a-ticket/

That being said, your request sounds like a customisation request since you have created custom code for your needs. I see that customisations are not part of the company’s support policy: https://woocommerce.com/support-policy/#what-our-support-service-does-not-cover

You might need to discuss with a WooExpert in that case: https://partners.woocommerce.com/English/marketplace/

Hey there @nothin7
Hmmm… We are discussing this with our team internally and will get back to you once we have a verdict.
Thank you for standing by in the meantime.

Hello @hassihoshyar !
Thanks for sharing your System Status Report!
I see that you are using a third party theme (Zephyr by https://us-themes.com/).
It is important to discuss this first with your theme authors so that they share their observations. There might be a chance they are aware of issues with the mobile version of their theme & the WordPress versions 7.8.1 and 7.8.2 (we have seen similar issue reports in the past with third party themes).

Hello @henrydunbar !
Thank you for using WooCommerce!
Can you please let us know what the Pinterest team mentioned and how they concluded that the issue is on our end?
That will help us understand the issue better!
Also, which versions of the Pinterest and WooCommerce plugins are you using?
Can you also send us your site’s URL and point out how the products look there VS in the Pinterest feed?
Thank you in advance!

• This reply was modified 1 year, 4 months ago by katerinaz - a11n.

Hello @fresh_oil

Let’s see what we can do here!
Can you please send us more details on how you reached the conclusion that the payment gateway is the issue here?
Can you also share screenshots of where you see that the payment gets processed fine and where the subscription is tagged as “past due”?

Last but not least, please send us a System Status Report so that we have a better idea of your environment.
You can get it by navigating to the WooCommerce > Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it in your reply.

Full Image: https://d.pr/i/I4WpOa

Thank you!

Hey @paulabender !
Hmmm… This is a warning (not an actual error) to inform you that a plugin on your site is utilizing a somewhat outdated piece of code to obtain certain information. This should not be the cause of the issue you have reported though… Have you noticed some correlation?
Does this get generated every time you are replicating the issue you reported?