katereji

Hello.

I have checked your logs and tuned filtering rules. Please, monitor for a while and let us know if you are still receiving spam orders.

Thank you. Could you please reach out to our support team in our Private Ticket system so we can gather some more information from you concerning this issue: https://cleantalk.org/my/support/open?

Hello.

I can’t be sure, but I think I found your CleanTalk account. All sites have old plugin version installed. Could you please check that the Anti-Spam plugin is up to date on all your websites?

If the issгe still persists after updating, we’d like to know the conditions under which the error occurs so we can reproduce it.

Hello.

My tests showed that this is true only for blocked requests. But this is the issue that needs to be fixed, of course.

1. We prepared some fixes for a similar case. Please, re-install the plugin from this archive: https://s3.eu-central-1.amazonaws.com/cleantalk-ctask-atts/accounts/1/131770/74aa5321a52b175a/cleantalk-spam-protect.zip
2. Enable the ‘Protect internal forms’ option in the plugin settings.

Please let us know if this helped or not.

Hello.

If my answer here didn’t help, please contact us through the ticket system: https://cleantalk.org/my/support/open. Please paste the link to this topic so we can identify you quickly.

Hello.

This error means that you have enabled the alternative cookies in the Anti-Spam plugin settings. With the installed cache, we recommend to set the ‘Set cookies’ option to ‘Auto’ or ‘Off’.

Hello.

Please, clear the website cache (I see you have a cache solution installed) and check if there is the same error.

We also recommend setting your website cache to be stored for 24 hours or less. Such option should be in the cache plugin settings.

Didi it help?

Hello.

If we are talking about the Ani-Spam web form protection then all data will be stored on our servers. Here is the guide to help you: https://cleantalk.org/help/blacklist-usage#blacklisting_a_country.

If you have further questions please let us know.

Hello.

If we are talking about Anti-Spam web form protection then all data will be stored on our side. Here is the guide to help you: https://cleantalk.org/help/blacklist-usage#blacklisting_a_country.

If you have further questions please let us know.

Hello.

Please, check that all types of web forms protection are enabled in the plugin settings. and you have all green marks on the Anti-Spam plugin settings page.

You can contact us via our private Ticket System, https://cleantalk.org/my/support/open, and tell us your website URL so we can check all the settings and test the web form. Please, paste the link to this topic, so we can identify you quickly.

Hello @accessscanning

After entering the access key, please click the ‘Save Changes’ button at the bottom of the page, NOT the ‘Get the access key’.

Did it help?

• This reply was modified 1 week, 4 days ago by katereji.

Hello @accessscanning

After entering the access key, please click the ‘Save Changes’ button at the bottom of the page, NOT the ‘Get the access key’.

Did it help?

• This reply was modified 1 week, 4 days ago by katereji.

Hello.

Could you please look for these missed spam in your Anti-Spam logs and give us examples so we can understand what we can do to resolve the issue? You can mark these requests as Spam or provide us with IDs of requests.

Hello.

Thank you for your review!

There will be no annoying spam.

Hello.

We recommend enabling the Anti-Crawler option to block bots from even accessing your site. This option is designed for blocking any bots (with the exceptions): https://cleantalk.org/help/anti-flood-and-anti-crawler#anticrawl.

We also recommend updating the Anti-Spam plugin, you have installed one of the previous version, not the latest one.

Please let us know if the suggested solution helped.