katereji
Forum Replies Created
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Forum: Plugins
In reply to: [Spam protection, Anti-Spam, FireWall by CleanTalk] error adding new siteHello,
Please contact us via our private Ticket System: https://cleantalk.org/my/support/open. We need to know your account email and the access key you are using.Hello.
This question is regarding our paid services. We can’t discuss paid services on the WordPress forum – it is restricted by WordPress forum rules.Please contact us via our private Ticket System: https://cleantalk.org/my/support/open.
Forum: Plugins
In reply to: [Security & Malware scan by CleanTalk] Error MessageThank you for keeping us posted @jasperdemann!
Hello @janetp8
We have fixed the issue. The issue was on our server side. Please synchronize with the cloud by clicking the ‘Synchronize with Cloud’ button, wait for a few minutes and check the results. Did it help?
Forum: Plugins
In reply to: [Security & Malware scan by CleanTalk] API ErrorHello @wendymorris
We have fixed the issue. The issue was on our server side. Please synchronize with the cloud by clicking the ‘Synchronize with Cloud’ button, wait for a few minutes and check the results. Did it help?
Forum: Plugins
In reply to: [Security & Malware scan by CleanTalk] What problem could this be?Hello @simonvetterli
We have fixed the issue. The issue was on our server side. Please synchronize with the cloud by clicking the ‘Synchronize with Cloud’ button, wait for a few minutes and check the results. Did it help?
Forum: Plugins
In reply to: [Spam protection, Anti-Spam, FireWall by CleanTalk] concerns about trafficHello @ofihsdfoi
The first thing that comes to my mind is the Pixel option, you can turn it off. All other options in the plugin work great for site performance in their default values.
If you face any specific issues caused by our plugin please let us know, we will investigate it.
Hello @solsalute
We will look at your Anti-Spam logs within 24 hours to see what can be done.
Please meanwhile enable the Anti-Flood option, it will help filter bots.
Hello.
We are aware of this issue and are working on it. We will get back to you with the results in 1-2 working days.
Forum: Plugins
In reply to: [Security & Malware scan by CleanTalk] API ErrorHello.
We are aware of this issue and are working on it. We will get back to you with the results in 1-2 working days.
Forum: Plugins
In reply to: [Security & Malware scan by CleanTalk] What problem could this be?Hello @simonvetterli
Thank you. There is no need to delete the website. We are already working on this issue and will write back with the results in 1-2 business days.
Forum: Plugins
In reply to: [Spam protection, Anti-Spam, FireWall by CleanTalk] Spam TrashHello.
It’s up to you. Personally, I prefer the ‘Move to Spam folder’ option. In my opinion, this is more clear for comments that are blocked as spam.
Hello @accessscanning
I didn’t find requests with this email in your logs. This means that our plugin probably didn’t intercept it.
Could you please install this debug plugin in addition to the Anti-Spam plugin: https://github.com/CleanTalk/cleantalk-debug/archive/refs/tags/2.1.zip? When you received spam again, please click the button “Export skipped request” in the Anti-Spam plugin settings and send us the file in our ticket system: https://cleantalk.org/my/support/open.
Forum: Reviews
In reply to: [Security & Malware scan by CleanTalk] TopHello,
Thank you for your review!We believe that security is important.
- This reply was modified 1 week, 2 days ago by katereji.
Hello.
We are not aware of such an issue. Can you give us more details? If there is a possibility for us to see the full cPGuard report, please contact us via our ticket system: https://cleantalk.org/my/support/open.