katatt

Thank you! We tried this approach too but for some reason it broke the site – apparently there was an underlying error in the server-side redirects that both we and the service provider managed to overlook up until this point – I was just trying to find a delete button for my topic here only to realize I can’t delete it. ?? Anyways your answer would have solved this problem if our server was set up correctly, thank you!

Hi there!

Thank you for your response! Unfortunately as I have stated above, we couldn’t use the support portal where your suggestion links to, because it kept telling us to confirm our already confirmed account. We were out of ideas, couldn’t get any support for our purchased product, so we waited – it took almost an entire week, but today we were finally able to access the support portal. Anyways, thanks!

Theme support got back to us on another issue and apparently this got fixed as well, sorry for the bug report, turns out it was caused solely by the theme we’re using.

Since then we have found that if we disable AJAX loading on pages using Asset Cleanup, the plugin starts working again. Is there any way to get it to work and have AJAX enabled at the same time?