Kasia_Shareaholic

Hi there,

Thank you for reaching out to us! Could you try to “re-check” the button and see if it fixes the issue? Another thing you might want to check is if you have a firewall set up? Please provide us with your website URL as well if possible so we can further help you troubleshoot this issue.

Thank you in advance.

We are still working on getting this resolved

Thank you so much we appreciate your patience!

Hi,

Yes you can definitely do that by unticking the “above content” checkbox in the plugin under Shareaholic > App Manager > Share buttons

Here is a helpful article that shows those options https://support.shareaholic.com/hc/en-us/articles/200549077-Getting-Started-with-the-Shareaholic-WordPress-Plugin.

I hope this helps ?? Let me know if you have any other questions.

Hi there,

Thank you for reaching out to us! Yes you can exclude the share buttons from specific pages or posts by following these steps https://support.shareaholic.com/hc/en-us/articles/200470626-Editing-Settings-for-individual-Posts-and-Pages

Let us know if you have any other questions ??

Hi there,

I’m sorry that didn’t resolve the issue for you. I went ahead and forwarded this issue to our engineers to further investigate the cause. I will let you know as soon as I have more information or resolution.

We appreciate your patience as we work on this.

Hi Arthy1,

I apologize for the delay. I am currently seeing the round style share buttons at the link you provided. Please see screenshot for reference:

https://www.dropbox.com/s/xbsehuw174udmn2/shareaholicbuttons.PNG?dl=0

Is there something else not working as expected? Are you seeing the square share buttons on your end?

Thank you and please let us know.

Hi Louisiane,

Thank you for reaching out to us! I went ahead and checked that for you and if you rescrape the information (to show what is currently seen) it actually is not pulling a image or any data. It is pulling the password protected url so that is very likely the reason of the error. Once your site goes live and everything is defined correctly (no errors appear in Facebook) then it should pull the image and data.

You can see the rescrape image here: https://www.dropbox.com/s/wxrscjjlyodkpsk/passwordprotected.PNG?dl=0

Let us know if you have any other questions.

Kasia – Happiness Engineer at Shareaholic

Hi there,

Thank you for reaching out to us! Unfortunately currently we don’t have the “like” button, only the share buttons and follow buttons. We are always working on improving our tools and deploy updates frequently so check back with us soon.

If you need an immediate solution, you could use something like Easy Facebook Like Box which is a widget for WordPress that displays the Like button badge.

I hope this is helpful and let us know if you have any other questions.

Kasia – Happiness Engineer at Shareaholic

Hi there,

We have updated our plugin yesterday, could you update it and let us know if the issue has been fixed?

Let us know,

Kasia – Happiness Engineer at Shareaholic

Hi there,

Thank you for reaching out to us! Unfortunately Twitter has made changes on their end and have removed Share Counts from all share button services that uses them, including us. Meaning, you will not be able to see the Twitter share counts display. You can read more about Twitter’s changes here: https://blog.shareaholic.com/no-more-share-counts-from-twitter/
I apologize for any inconvenience.

As far as the Pinterest share button on images, that should definitely be working so let me go ahead and look into this further and get back to you asap.

Thank you for your patience.

Hi Omar,

Thank you for reaching out to us! Unfortunately Twitter has made changes on their end and have removed Share Counts from all share button services that uses them, including us. Meaning, you will not be able to see the Twitter share counts display. You can read more about Twitter’s changes here: https://blog.shareaholic.com/no-more-share-counts-from-twitter/

So sorry about that! Please let us know if you have additional questions.

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Hi Arthy,

Thank you for reaching out to us. Could you provide us your website URL so we can look ingot this for you further?

The answer to your second question is that when you connect via your Google analytics tracing code it will display in your Google Analytics. Here is a helpful article to give you more information on this: https://support.shareaholic.com/hc/en-us/articles/200860096-Why-are-my-stats-different-between-Google-Analytics-and-Shareaholic-s-Social-Analytics-

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Hi there,

I’m sorry unfortunately those can’t be removed.

Let me know if you have any other questions for me, always happy to help ??

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Hi there,

Thank you for reaching out to us! You can definitely don’t display the Thank you for Sharing window. You can customize this by going to your Shareaholic account dashboard > Settings > Sharing > Scroll down to “Show Post-Sharing Dialog”

Hope this is helpful and let us know if you have any other questions.

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Hi there ??

This only affects Twitter. You can also check out our blog post (link below) for more information on how we are approaching this change.

https://blog.shareaholic.com/no-more-share-counts-from-twitter/

I hope this information is helpful. Let us know if you have any other questions ??

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