Navid Kashani

Hi @robmc ,

Thank you for your feedback! We’re so glad to hear that WP Statistics helps you.

Thanks for your support!
Best,
Navid and the WP Statistics Team

Hi @horsepowerphoto ,

Thank you for your kind words! We’re so happy to hear that WP Statistics is your go-to tool for your sites.

We really appreciate your support!

Best,
Navid and the WP Statistics Team

Hi @simeon78

Thank you for sharing your feedback; we appreciate the opportunity to address your concerns.

1. Not work accurate at all: We continually work to improve the accuracy of our data, and our most recent reviews indicate that the plugin is highly accurate. If you’re seeing a significant difference between WP Statistics and GA4, it might indicate a specific configuration issue or data interpretation difference. We’d love to help you investigate and resolve this—please feel free to reach out to our support team!
2. After uninstall WP Statistic: You’re correct that currently, data table removal after uninstallation is a manual process. However, we’ve added this request to our roadmap and are planning to make this process automated in a future release.
3. Keywords filter no longer exists: Unfortunately, search engines no longer provide access to incoming keyword data, which makes this feature unavailable. The best way to view keyword-related statistics is by using Google Search Console, which offers reliable keyword data directly from Google.

We’re always happy to assist you with WP Statistics and hope to have you back in the future. As you’ve probably noticed, we’re working hard to improve WP Statistics, and we remain committed to making it the best privacy-focused analytics tool for WordPress.

Thank you for using WP Statistics, and we wish you the best in your projects!

Hi @lee879124212 ,

Thank you so much for your wonderful feedback! It’s our top priority to help our users as best as we can, and your words mean a lot to us.

Thanks again for your support!
Best,
Navid and the WP Statistics Team

Hi @ulim,

We discussed your concerns during our meeting today, and we’ve decided to add the ability to manually change the chart interval. This will allow you to view daily, weekly, or monthly data as per your preference, giving you back the flexibility you need.

This new feature will be included in our next major version (14.12), which we plan to release before the end of 2024. We hope this update will address your needs and improve your experience with WP Statistics.

If you have any additional suggestions or feedback in the meantime, feel free to share them.

Best regards,
Navid
Product Manager, WP Statistics

Hi again @heyblondie

We have reviewed the issue, and there is no error. For the Android app, in some cases, the referrer information is not sent, which makes it impossible for us to record the source of the traffic accurately. However, we do detect and track traffic from the Telegram web version and links from t.me. If you need further clarification or have additional questions, feel free to reach out!

Hi @ulim ,

I truly appreciate your thorough explanation and the specific use case you’ve described.

I understand how important this feature is to you, and I’ll review this today to assess the situation and explore potential solutions. I’ll get back to you with an update shortly.

Thank you for your patience and for helping us improve WP Statistics.

Best regards,
Navid
Product Manager, WP Statistics

Hi @fhumanes ,

Thank you for your feedback! Your support motivates us to keep improving and delivering value.

Best,
Navid and the WP Statistics Team

Hi @heyblondie ,

Regarding your question, referral information from Telegram depends on how users are accessing the links:

1. Telegram iOS App: Unfortunately, due to limitations with iOS apps, referral information is not passed to us, so you won’t see the source in these cases.
2. Telegram Android App: For Android, we can detect the app name as the source, so referrals from the Telegram app should appear in your statistics.
3. Telegram Web (web.telegram.org): If the links are being opened through Telegram’s web version or via channel previews using the t.me domain, you should see these domains as the referral source.

If none of these seem to apply, let us know, and we’ll be happy to help troubleshoot further.

Thanks,
Navid
WP Statistics Team

Hi @aqualon ,

Thank you for your kind words! Your support motivates us to keep improving and adding even more functionality.

Thanks again,
Navid and the WP Statistics Team

Hi @artj ,

Thank you for your feedback! We’re glad to hear WP Statistics is helping you. It’s great that you’re able to use this information to optimize your site.

We appreciate your support and are here if you ever need assistance!

Best,
Navid and the WP Statistics Team

Hi @thegemi99 ,

Thank you for the great review! We’re glad to hear that WP Statistics is giving you useful details about your visitors. Your support means a lot to us!

Best,
Navid and the WP Statistics Team

Hi @irspot ,

Thank you for the kind words! We’re happy to hear that WP Statistics is bringing great benefits to your site. Tashakor! ??

Best,
Navid and the WP Statistics Team

Hi JT,

Thank you for the great review! We’re so happy you think WP Statistics is the best. Your support really means a lot.

Thanks again, and greetings from our team!

Best,
Navid and the WP Statistics Team

Hi @maxbyer ,

Thanks for letting us know about your experience, and I’m really sorry for the trouble caused by the update. Your satisfaction matters to us, and we’ll look into this to make sure future updates don’t disrupt important features.

If there’s anything we can do to help or if you’d like to give it another try, please reach out. We appreciate your feedback and trust.

Best,
Navid