Navid Kashani

Hi @ulim,

We discussed your concerns during our meeting today, and we’ve decided to add the ability to manually change the chart interval. This will allow you to view daily, weekly, or monthly data as per your preference, giving you back the flexibility you need.

This new feature will be included in our next major version (14.12), which we plan to release before the end of 2024. We hope this update will address your needs and improve your experience with WP Statistics.

If you have any additional suggestions or feedback in the meantime, feel free to share them.

Best regards,
Navid
Product Manager, WP Statistics

Hi again @heyblondie

We have reviewed the issue, and there is no error. For the Android app, in some cases, the referrer information is not sent, which makes it impossible for us to record the source of the traffic accurately. However, we do detect and track traffic from the Telegram web version and links from t.me. If you need further clarification or have additional questions, feel free to reach out!

Hi @ulim ,

I truly appreciate your thorough explanation and the specific use case you’ve described.

I understand how important this feature is to you, and I’ll review this today to assess the situation and explore potential solutions. I’ll get back to you with an update shortly.

Thank you for your patience and for helping us improve WP Statistics.

Best regards,
Navid
Product Manager, WP Statistics

Hi @fhumanes ,

Thank you for your feedback! Your support motivates us to keep improving and delivering value.

Best,
Navid and the WP Statistics Team

Hi @heyblondie ,

Regarding your question, referral information from Telegram depends on how users are accessing the links:

1. Telegram iOS App: Unfortunately, due to limitations with iOS apps, referral information is not passed to us, so you won’t see the source in these cases.
2. Telegram Android App: For Android, we can detect the app name as the source, so referrals from the Telegram app should appear in your statistics.
3. Telegram Web (web.telegram.org): If the links are being opened through Telegram’s web version or via channel previews using the t.me domain, you should see these domains as the referral source.

If none of these seem to apply, let us know, and we’ll be happy to help troubleshoot further.

Thanks,
Navid
WP Statistics Team

Hi @aqualon ,

Thank you for your kind words! Your support motivates us to keep improving and adding even more functionality.

Thanks again,
Navid and the WP Statistics Team

Hi @artj ,

Thank you for your feedback! We’re glad to hear WP Statistics is helping you. It’s great that you’re able to use this information to optimize your site.

We appreciate your support and are here if you ever need assistance!

Best,
Navid and the WP Statistics Team

Hi @thegemi99 ,

Thank you for the great review! We’re glad to hear that WP Statistics is giving you useful details about your visitors. Your support means a lot to us!

Best,
Navid and the WP Statistics Team

Hi @irspot ,

Thank you for the kind words! We’re happy to hear that WP Statistics is bringing great benefits to your site. Tashakor! ??

Best,
Navid and the WP Statistics Team

Hi JT,

Thank you for the great review! We’re so happy you think WP Statistics is the best. Your support really means a lot.

Thanks again, and greetings from our team!

Best,
Navid and the WP Statistics Team

Hi @maxbyer ,

Thanks for letting us know about your experience, and I’m really sorry for the trouble caused by the update. Your satisfaction matters to us, and we’ll look into this to make sure future updates don’t disrupt important features.

If there’s anything we can do to help or if you’d like to give it another try, please reach out. We appreciate your feedback and trust.

Best,
Navid

Bonjour Gérard,

Merci beaucoup pour votre avis et pour votre fidélité au plugin WP Statistics ! Nous sommes ravis de savoir qu’il vous apporte entière satisfaction et qu’il vous permet de suivre efficacement votre site. Nous faisons de notre mieux pour fournir des mises à jour régulières et des améliorations, et c’est un plaisir de savoir que vous en bénéficiez.

Si jamais vous avez des suggestions ou des besoins spécifiques, n’hésitez pas à nous les partager. Merci encore pour votre soutien !

Cordialement,
Navid et l’équipe WP Statistics

Hi Topanga,

Thank you for the kind words and for using WP Statistics on your site! We’re happy to hear the plugin has helped you understand your audience and make content that matters. It’s great to know our support team was able to help quickly and fix the issue on the first try.

We’re always here if you need help, and we’re working hard to keep WP Statistics useful for you. Thanks again for sharing your experience!

Best,
Navid and the WP Statistics Team

Hi Sina,

Thank you so much for taking the time to leave this thoughtful review and for being such an active part of the WP Statistics community. Your feedback and insights have been incredibly helpful in guiding our updates and improvements, and we’re grateful for the detailed data you’ve shared with us—it truly makes a difference!

We’re happy to share that we have a major update coming next week with improvements we think you’ll enjoy and we’re excited to hear what you think of the new features.

Thanks again for your support and for helping us make WP Statistics better for everyone.

Best regards,
Navid and the WP Statistics Team

Hello, @gadada00966 ,

First, I’d like to thank @macmanx for quickly addressing your concerns here. I noticed you’ve shared a review with similar content to this post. If this review is indeed a duplicate, would you mind removing it? This helps us keep the feedback on point.

Additionally, I want to reassure you that our development team consistently addresses any reported security issues quickly. We prioritize our users’ safety and have worked continuously over the years to maintain the security and reliability of WP Statistics.

Thank you for your understanding and support!