karlalevelup

Hi,?@meintobi , @jackmac71 !

Just checking in on this topic. Do you still need assistance here?

If you’re all set, I’ll mark the topic as resolved. If you still need help, just reply to this thread and we’ll stay with you until everything is resolved.

Thanks!

Hi, @freddyeee !

Just checking in on this topic. We’d love to hear whether our support helped resolve the problem or not.

Do you still need assistance here?

If you’re all set, please mark the topic as resolved. If you still need help, just reply to this thread and we’ll stay with you until everything is resolved.

Thanks!

Thanks, Brian!

I’ve escalated this to the team for further checking. I’ll send another reply here once I have more information.

I appreciate your patience.

Hi, Ed!

Thanks for the link.

I tested both your website and saw that the issue is only on mobile: https://pagespeed.web.dev/analysis/https-kryptomania-xyz/fgod49zbde?form_factor=desktop

One way to improve the LCP score is to make resources of the page lighter. Do these steps:

1. Edit your homepage.
2. Click the Row Layout block where the hamburger background image was selected.
3. Go to the mobile setting of the Row Layout block background and select a custom image.
4. Reselect the burger image AND select a smaller image file size. Here’s a screenshot – https://share.zight.com/5zuodnkp

I hope this helps and let me know if I can help you further.

Hi there!

Glad you reached out to us. I’m here to help.

The Kadence theme has 3 different header types: the default, transparent, and sticky. I can see you’re using the transparent header.

Make sure that you’re selecting the color within the transparent header settings:

1. Go to Customizer > Header > Transparent Header.
2. Click the DESIGN tab.
3. Scroll down until you see the “Navigation Colors” options – https://share.zight.com/6qu1xEwB

Here’s our doc for it: How to Use a Transparent Header

I hope this helps, and let me know if I can help you further.

Hi there!

Glad you reached out to us.

The layout issue will be resolved if the display: block; CSS property will be added to the anchor HTML tag.

I’ve escalated this to our team to check further and fix eventually.

For anyone having the same issue, you can add this to your website’s Customizer > Additional CSS as a temporary solution:

a.kb-advanced-heading-link {
    display: block;
}

I hope this helps and let me know if I can help you further.

Hi, Brian!

Glad you reached out to us.

I can confirm the issue. However, the issue still happened for me even with the Elementor plugin active. Here’s a screencast – https://share.zight.com/QwuJb4L6

Could you tell me if I need to set anything from the Elementor settings/options?

I’ll escalate this to our team so it can be checked and fixed.

Hi, @penelope323

The links you gave are for admins or those that are logged in on your website. We cannot view it.

Please could you send a page URL where we can see the actual issue?

Hi there!

This topic has been inactive for a week. I’ll proceed to marking this as resolved.

If you have further questions or need additional assistance, feel free to start a new topic.

Thank you for your understanding!

Regards,
Karla

Hi there!

Just checking in on this topic. Do you still need assistance here?

If you’re all set, I’ll mark this topic as resolved sometime tomorrow. If I can help you further, please let me know.

Hi there!

When I click the image, it shows a 404 (Not found) error – https://share.zight.com/4guGJdy2

This is the reason why the image is not showing. I recommend you deactivate some plugins for troubleshooting the issue.

If the doesn’t happen while a plugin was inactive, I’d recommend checking that plugin’s settings to see if there are any options that could affect images.

Here’s our guide: Temporarily deactivating plugins

I hope this helps you find the cause of the issue.

Hi, @richward1

Apologies for the delay.

If you click the arrows to move fields, check your browser console log (https://www.kadencewp.com/help-center/docs/kadence-theme/how-to-view-console-log-errors/).

This should show if there are any errors happening. If you saw texts in the color red, send a screenshot to us so we’ll have more information about the error.

Hi there!

This topic has been inactive for more than 2 weeks. I’ll proceed to marking this as resolved.

If you have further questions or need additional assistance, feel free to start a new topic or refer to our Kadence Blocks documentation here.

Thank you for your understanding!

Regards,
Karla

Hi there!

This topic has been inactive for more than 2 weeks. I would ask to kindly mark it as resolved if you’re all set.

If you have further questions or need additional assistance, let me know or feel free to start a new topic.

Regards,
Karla

Hi there!

This topic has been inactive for more than 2 weeks. I would ask to kindly mark it as resolved if you’re all set.

If you have further questions or need additional assistance, let me know or feel free to start a new topic.

Regards,
Karla