Ibrahim

Hello @rajukunri!

Maybe you are installing plugins upon existing another version plugin, so that it canbe a conflicting issue and shows the error.
Also, for the responsive issue , you can contact our support through this address support at themeum dot com.

Thank you!

Hello @binalikapadiya!

It can be any conflicting issue, can you check, please

These steps will help rule out a possible plugin conflict.

1. Disable all the other third-party plugins and check whether that
solves the issue
2. If that solves the issue, please activate the plugins one by one to
rule out the conflicting plugin
3. If that doesn't work, please check it by activating the parent theme
4. If the issue still persists, please activate a WordPress default
themes like Twenty Twenty and check

Please also make sure that your platform and theme are up to date.

Thank you!

Hello @francescaa18!

We have already released a compatible version, you can update and upgrade WordPress.

Thank you!

Hello @princeinfotech!

It is just a CSS conflicting issue, add this CSS, hope the issue will be resolved

.tutor-row {
    -ms-flex-wrap: wrap;
    flex-wrap: wrap !important;
}

Add this CSS in Appearance => customize => additional CSS

Thank you!

Hello @jack1230413!

Can you contact our support through this address support at themeum dot com

Thank you!

Hello @marcorm69!

It can be a conflicting issue, you can check theme and plugin conflict

These steps will help rule out a possible plugin conflict.

1. Disable all the other third-party plugins and check whether that
solves the issue
2. If that solves the issue, please activate the plugins one by one to
rule out the conflicting plugin
3. If that doesn't work, please check it by activating the parent theme
4. If the issue still persists, please activate a WordPress default
theme like Twenty Twenty and check
Please also make sure that your platform and theme are up to date.

Then, still have the issue, you can contact our support through this address support at themeum dot com

Thank you!

Hello @marcorm69!

Thanks for sharing your site solution and also thank you so much for solving the issue yourself.

Thank you!

Hello @marcorm69!

Did you check the enable option and save https://prnt.sc/26igbyi , is it not working for you?
Check your browser console, please

Thank you!

Hello @yusufmahtab!

You can contact our support through this address support at themeum dot com

Thank you!

Hello @waqarnasir01!

I have checked it is working fine on our site, change timezone from settings-> general, Then check, please!
see this: https://www.youtube.com/watch?v=W9v6UVhqi5k

Then, still have the issue you can contact our support through this address support at themeum dot com.

Thank you!

Hello @vickkmartinez !

Are you facing the lession attached file download problem? see this: https://prnt.sc/26b27s9
It can be theme and plugin conflicting issue, here you can check

These steps will help rule out a possible plugin conflict.

1. Disable all the other third-party plugins and check whether that
solves the issue
2. If that solves the issue, please activate the plugins one by one to
rule out the conflicting plugin
3. If that doesn't work, please check it by activating the parent theme
4. If the issue still persists, please activate a WordPress default
theme like Twenty Twenty and check

Thank you!

Hello @splitter00 & @salday06!

Also, check the Qubely settings option, see this: https://prnt.sc/267nz14

Then, still have the issue, you can contact our support through this address support at themeum dot com

Thank you!

Hello @salday06 & @yusufmahtab!

Please! check your settings, from here recipient’s email is set or not.
See this attachment: https://prnt.sc/262re6f

Thank you!

Hello @coraver!

You need to fix the theme conflicting issue, if it was our plugin issue, then we can fix it. It is not exactly our plugin issue.

Thank you!

Hello @coraver!

It can be theme and plugin conflicting issues:

These steps will help rule out a possible plugin conflict.

1. Disable all the other third-party plugins and check whether that
solves the issue
2. If that solves the issue, please activate the plugins one by one to
rule out the conflicting plugin
3. If that doesn't work, please check it by activating the parent theme
4. If the issue still persists, please activate a WordPress default
theme like Twenty Twenty and check
Please also make sure that your platform and theme are up to date.

Then, still have the issue, you can contact our support through this address support at themeum dot com

Thank you!