Ibrahim

Hello @tonyidris!

You can contact direct support through this address support at themeum dot com

Thank you!

Hello @emmyx !

It is theme issue, may i know which theme are you using?

You can contact with your theme author.

Than you!

Hello @tonyidris !

You can disable the mega menu for mobile devices and then check. It can be conflicting issue, disable the mega menu for mobile devices from the mega menus settings.

Thank you!

Hello @emmyx !

It can be theme or plugin anything conflicting issue.

Can you kindly follow the steps mentioned below:

1. Disable all the other third-party plugins and check whether that
solves the issue
2. If that solves the issue, please activate the plugins one by one to
rule out the conflicting plugin
3. If that doesn't work, please check it by activating the parent theme
4. If the issue still persists, please activate a WordPress default
theme like Twenty Twenty and check

Please also make sure that your platform and theme are up to date.

Thank you!

Dear @sacrephill @omahoung @walldyney !

We already noted this, hope the issue will be fixed next update, now just use this hotfix.

Thank you!

Hello @omahoung !

It can be a conflicting issue. from this file ->plugins/tutor/classes/Course_Embed.php

line 28 , comment or remove this code then check :

add_filter( ’embed_oembed_html’, __CLASS__ . ‘::oembed_iframe_overrides’, 10, 3 );

Thank you!

Dear @stelat !

Please! write to the support

Thank you!

Hello @stelat !

It can be anything conflicting issue , You can kindly follow the steps mentioned below:

1. Disable all the other third-party plugins and check whether that
solves the issue
2. If that solves the issue, please activate the plugins one by one to
rule out the conflicting plugin
3. If that doesn't work, please check it by activating the parent theme
4. If the issue still persists, please activate a WordPress default
theme like Twenty Twenty and check

Then, still have the issue, you can contact our support through this address support at themeum dot com

Thank you!

Hello @hristijanv123!

We didn’t get any mail from you sorry. Here, can you reach : https://www.themeum.com/support/

Thank you!

Hello @rwmnau !

If still have the issue, you can contact our support through this address support at themeum dot com

thank you!

Hello @hristijanv123 !

The team will respond, thank you so much!

Hello @chilena !

It depends upon your image size, you can change your thumbnail image and check.

Thank you!

Hello @chilena !

You can write some custom CSS for this.

.tutor-ratio-16×9 {
padding-top: 100.25%;
}

Add this CSS in Appearance => customize => additional CSS

Hello @hristijanv123 !

Are you using any page builder to design this ? it can be something CSS conflicting issue. If possible give url to check. Or, you can contact direct support through this address support at themeum dot com.

Thank you!

Hello @tubescreamer!

You can use the find and replace plugin to translate this.
Then, still have the issue, you can contact our support through this address support at themeum dot com.

Thank you!