kamleshpal1311

Hi @tigrangrayling Are you using version 1.6.31 or 1.6.30 because earlier there was an issue with the version 1.6.30 it is resolved in 1.6.31.

Hi @iankusht thanks for the response but now they have released version 1.6.31 and it is stable and ready to use, it is not giving an error I have updated in one of my live site.

Yes I also getting SVG fatal error and site is not working even i am upgraded to version 1.6.30. so now i downgraded version 1.6.28 to working fine in production site please update your plugin again.

Hi @olcinm

Here are some steps you can take to troubleshoot and resolve the issue:

1. Check Image Size: As the error message suggests, try uploading a smaller image. The suggested maximum size is 2,560 pixels. Reduce the dimensions or file size of the image and try uploading again.
2. Network Connection: The error message “The network connection was lost” indicates a potential network issue. Ensure that your internet connection is stable and not experiencing interruptions. Try uploading the image again after verifying your network connection.
3. Server Resources: If the server is busy or experiencing resource limitations, it may struggle to process large files. Check the server’s resource usage (CPU, memory, disk space) and ensure that it has enough resources available to handle image uploads. You may need to optimize server settings or upgrade your hosting plan if resource constraints are causing issues.
4. Server Configuration: Review the server configuration, including PHP settings (such as upload_max_filesize, post_max_size, memory_limit) and any server-side upload limitations. Ensure that these settings are configured to accommodate the size of the image you’re trying to upload.
5. Error Logs: Check the server error logs for any additional information or error messages related to the image upload process. The logs may provide insights into the underlying cause of the issue.
6. Browser Compatibility: Ensure that you’re using a supported web browser and that it’s up to date. Sometimes, browser compatibility issues can affect file uploads.
7. Temporary Glitch: Occasionally, the error may be temporary or transient. Try uploading the image again after waiting for some time to see if the issue resolves itself

Hello Please do define(‘WP_DEBUG’, true); true this option in wp-config.php file for showing the error why this error is coming.