kamiltidio

Thank you for contacting Tidio Support.

In order to better understand and address the issue you’re experiencing, would it be possible for you to provide us with a video recording demonstrating the problem? This will greatly assist our team in accurately diagnosing and resolving the issue you’re encountering.

Please send the video to [email protected] at your earliest convenience. Your cooperation in this matter is greatly appreciated, and we thank you in advance for your assistance.

If you have any questions or need further assistance, please don’t hesitate to reach out to us. We’re here to help!

Hi there,

Thank you for reaching out to us regarding the console message you observed.

I’ve reviewed the screenshot you provided, and it seems that the message you’re seeing regarding font preloading is not actually an error but rather an informational notice. This message indicates that there is an opportunity to optimize font preloading, but it does not signify any critical issue with the functionality of our plugin.

Rest assured, this message does not affect the performance or functionality of your website negatively. It’s merely a suggestion for potential optimization.

If you have any further questions or concerns, please feel free to reach out to us. We’re here to help!

I’m Kamil, a member of the Tidio technical support team, and I’m here to assist you with your inquiry :).

Unfortunately, we cannot do that as of now, but I’ll forward your feedback to our Product Team so they consider allowing it in future updates.

I trust this message finds you well. My name is Kamil, and I’m a dedicated member of the Tidio technical support team. I’m reaching out to help you resolve the issue you’ve encountered.

To better assist you, could you please confirm whether you’ve attempted to access the page using Safari’s incognito mode? Occasionally, browser extensions can interfere with content, leading to the challenges you’re facing.

Your cooperation is greatly appreciated. If you have any additional details or if the issue persists, please don’t hesitate to inform me. I’m here to ensure a smooth resolution for you.

Hi there,

Thanks for reaching out. After a thorough check, it appears that the issue is indeed linked to caching. Depending on your specific setup and plugins, changes might reflect instantly for some users, while others may take a few hours as their browsers update the cached version of the page.

If you have any questions or need further assistance, feel free to ask.

I’m Kamil, a member of the Tidio technical support team, and I’m here to help you with your inquiry :).

I’ve checked, and it appears that the widget is functioning correctly on the page you specified – https://bethesdamedical.com.sg/

If you’ll have any further questions – please feel free to reach out to us at [email protected]

This is Kamil, a dedicated member of the Tidio technical support team. I’m here to provide you with the assistance you need :).

First and foremost, I want to extend my sincere apologies for the delay in our response.

I’m pleased to inform you that Tidio appears to be functioning smoothly on your website at this time. If you encounter any additional questions or require further assistance, please don’t hesitate to get in touch with us at [email protected].

We’re here to help, and your satisfaction is our top priority. Please feel free to reach out if there’s anything else we can assist you with.

Hey there!

Let me explain how our pricing works and introduce you to some of the recent features we’ve added to our platform.

Our pricing is designed to be flexible, allowing you to tailor it to your specific needs. You can choose from multiple packages that can be combined to create a plan that perfectly suits your requirements. This way, you pay only for the features and capabilities that matter most to your business, making Tidio a cost-effective choice for any organization.

At Tidio, we’re continually enhancing your experience with our platform. We’re frequently adding exciting features to help you better connect with your customers and streamline your operations. Recently, we’ve introduced the following enhancements:

1. Ticketing System: We’ve integrated a robust ticketing system to streamline your customer support processes, making it easier than ever to manage and resolve customer inquiries efficiently.
2. Send Emails from Your Own Domain: You can now send emails directly from your domain, enhancing your brand’s professionalism and ensuring your communications reach your audience effectively.
3. AI Chatbots: Our advanced AI chatbots can provide more tailored, helping you engage with your customers and answer their questions even when your team is offline.
4. Server Enhancements: We’ve invested in infrastructure improvements, including state-of-the-art servers, to boost the overall performance and reliability of our application. This means faster load times, enhanced security, and a smoother user experience.

The pricing increase is not only reflective of the current enhancements we’ve introduced, but is also a proactive step towards accommodating a slew of exciting features that we are diligently working on.

Our development team is dedicated to innovating and expanding our platform to meet your evolving needs and stay ahead of industry trends. These forthcoming features are designed to empower you with new tools and capabilities to enhance your business operations, customer engagement, and overall efficiency.

In addition to these exciting updates, we understand the value of savings. We’re pleased to inform you that we periodically offer sales events, and our next one is just around the corner, scheduled for Black Friday. During this event, you’ll have the opportunity to take advantage of a limited-time 25% discount on our packages, making it an ideal time to upgrade or expand your Tidio plan at a reduced cost.

If you have any questions about our pricing, the new features, or how to benefit from our Black Friday offer, please don’t hesitate to contact our dedicated support team. They are always ready to assist you in finding the right plans and features that best suit your needs.

I’m Kamil, a member of the Tidio technical support team.

I’m pleased to inform you that the features you’ve suggested are indeed under consideration for future updates. However, we don’t have an exact ETA at the moment.

In the meantime, if you have any other questions, suggestions, or require any assistance with Tidio, please don’t hesitate to get in touch. We’re here to help!

Hi there!

My name is Kamil, I’m from the Tidio technical support, and I’ll gladly help you with your inquiry ??

You shouldn’t encounter any problems related to PHP compatibility when using our platform with the newest PHP releases.

For the fastest and most direct support, I recommend reaching out to us via the live chat on our platform or by emailing us at [email protected]. These channels are optimized to provide you with swift and tailored solutions.

I sincerely apologize for any delays in responses via alternative communication means. While we strive to answer your inquiries everywhere as promptly as possible, certain channels might experience a slightly longer response time, especially during the holiday period.

Thank you for understanding.

Hi there!

My name is Kamil, I’m from the Tidio technical support, and I’ll gladly help you with your inquiry ??

Please kindly reach out to us at [email protected]. To expedite the process, please provide your public key, which can be located in the “Developer” section of your Tidio settings. You can find it directly at: https://www.tidio.com/panel/settings/developer.

This information will help us better understand and address your queries, ensuring a smoother support experience for you.

Hi there!

My name is Kamil, I’m from the Tidio technical support, and I’ll gladly help you with your inquiry :)!

I want to extend my apologies for the delay in responding to your messages.

I hope you’ve found a solution – However, if you’re still experiencing issues, please don’t hesitate to let me know. Your feedback is important, and I’m here to help. If you could also share the URL where you’re encountering the problem, it would be tremendously helpful in pinpointing and addressing the issue.

Hi there!

My name is Kamil, I’m from the Tidio technical support, and I’ll gladly help you with your inquiry ??

I regret to inform you that creating a CAPTCHA system is not currently possible. However, you can now use the Three Dot Menu in conversations to ban users who violate your guidelines.

Alternatively, you may consider enabling a pre-chat survey feature that requires users to provide some additional information before initiating a chat. This helpful feature can assist in filtering out unwanted messages, ensuring a smoother and more productive conversation. Here’s more about it https://help.tidio.com/hc/en-us/articles/5399003714204-Start-Collecting-the-Leads#collect-data-with-prechat-survey

If you need any further assistance with it – feel free to contact us at [email protected]

Hi there!

My name is Kamil, I’m from the Tidio technical support, and I’ll gladly help you with your inquiry ??

When it comes to subdomains, they are treated as separate pages by Tidio. This means that if you have Tidio installed on your main domain and subdomain, it may not work as you expected.

Unfortunately, Tidio uses local storage for most of the identification information, and this information is not shared between pages. As a result, Tidio may not be able to properly identify returning visitors who navigate between the main domain and subdomain.