kambro

Thank you for your answer.

I received the solution from the Woo team :

In this case, may I request you to:
Have the affected user delete all the saved payment methods from the My Account -> Payment methods page of your site.
From there, request them to try paying for the order via Stripe and see if the payments fail.

I did it and it seems resolved.

Thanks to all the helpers.

Good morning,

As you asked, I contacted the WooCommerce service with the link to this thread. First response from the Bot: it asks me to provide all the information I’ve already given you here on this thread.
At the same time, we had another problem with a plugin (gift-card pro): the developer of this plugin solved it, but unfortunately for us, the WooCommerce service replied that the payment problem came from this Gift-card pro plugin and cleared itself of the matter.
I replied that I had tested payment after deactivating ALL PLUGINS except WooCommerce and WooCommerce Stripe Gateway, and that I had deactivated our theme and activated Storefront. The payment bug is still present. No further response from support…
In the meantime, customers are complaining, and I’ve just tried again a payment after updating to WooCommerce 8.6.1: still the same bug.
Have a great day.

• This reply was modified 9 months ago by kambro.

Thank you for your answer.

I understand you changed your theme to the default Storefront theme but the issue persists, is that correct?

Yes, it is.

Could you please share more details on what you meant with a non-connected account??

Please forgive me for my bad English. I wanted to say that the payment is successful when I pay for order being logged out (without login).

Yes, I switched on Storefront.

I use normaly the Oxygen builder who dont use theme.

I deactivated all plugins except WooCommerce and Stripe Payment: the problem persists.

I created a new Webhook and it seems with success :

The orders with Bankcard are always failing.

I tested it with a non-connected account : the order was successful.

I go further to test the conflict with plugins (long work!).

Hello,

Here is the screenshot. (Thank you for the tip of Snipboard. Very quick !)

I’m going to test the conflict.

Thank you for your answer.

I went ahead with visiting the site at?https://librairiedamase.com, and I understand that, since a week, credit card orders are not coming through, and a message appears. Correct?

Yes, correct.

Just to clarify, did you already have a chance to enable?Debug mode?in the Stripe extension’s?advanced setting,?to allow error logging for troubleshooting this, or otherwise?

No, unfortunately. But I turned it on, and I tried myself to proceed to an order : same failing.

I’m a little afraid of communicating the logs where our customers’ data is located (email address, etc.). So I have cleaned the text of any confidential data. Please tell me if I deleted too much. Here the log : https://codeshare.io/yNorP0

Strange thing : another order also made with credit card was successful. And that happened two hours before my latest testing. It concerns precisely the first order you can see in the log.

Here the asked sreenshot :

Thank you once again for your help.

Best regards.

Kambro

Thank you, I’ll try it.

Best regards.

Yes, it works fine. Thank you very much.

I found the solution.

I had insert this code to get the description:

<?php
function display_author_info() {
$terms = wp_get_post_terms(get_the_ID(), 'author');
if (isset($terms[0]->name) && isset($terms[0]->description)) {
        ?>
        <h3 class="titre-aut">Auteur</h3>
        <?php
    }
    if (isset($terms[0]->name)) {
        ?>
        <h4 class="author-title"><?php echo esc_html($terms[0]->name); ?></h4>
        <?php
    }
if (isset($terms[0]->description)) {
?>
<p class="author-texte"><?php echo esc_html($terms[0]->description); ?></p>
        <?php
    }
}
?>

<?php display_author_info(); ?>

I used wp_kses_post() instead of esc_html() in: <p class="author-texte"><?php echo esc_html($terms[0]->description); ?></p>

It’s OK.

Thank you for your answer.

You’re experiencing an issue with some orders on your e-commerce site, specifically when it comes to missing customer information. That’s strange, isn’t it? Normally, WooCommerce insists on having all the required customer details before an order can proceed

Exactly.

Here is the status : https://pastebin.com/UPNgZfL9

I suspect the plugin WooCommerce PayPal Payments is the cause of the problem. I must have made a wrong setting somewhere :

But the strange thing is that I can’t reproduce the mistake.

Best regards.

• This reply was modified 1 year, 4 months ago by kambro.

Hello,

Thank you very much for your help. I had tried to do the two actions you tell me to do, but I had not found a wc-admin-coupon-page-moved file for point 2.
Now, I noticed that the search bar in phpMyadmin was only looking for entries on the active page (25 entries/page). So I did a deeper search and found the wc-admin-coupon-page-moved file, which was still unactionned.
I passed it to actionned: the issue is resolved.
Many thanks.

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