kaitlinamalthea

Coming back in case someone searches this later: The issue seems to have been with the plugin Starter Templates, where I’d pulled in a kind of baseline to work with in Astra. After a lot of frustration I did a clean install and didn’t include that plugin or import any starter template (it was the only thing I hadn’t used on another site built with Astra) and the issue is fixed. Maybe this well be useful to others.

Hi Jordesign, thanks for the suggestion. Yes, it does seem to work okay if I put it on the default 2023 theme, so I guess the issue is with Astra. I will try to reach out to their support and see if they have solutions, as the theme is meant to be fully Gutenberg compatible (which is why I chose it).

Here’s an image of what the text looks like in the editor — not at all useable.

Not sure if this matters but using Astra theme on Chrome. Have already tried disabling all plugins — does not resolve the issue.

Hi there,

I’m back — I did try to get in contact with the pro support forum from WPShopmart.com, where I purchased the plugin, but there’s been no answer in a week. Is this not the wpshopmart team? Is there another place I should go to ask questions?

Thanks,
Kaitlin

Updated with a bit more information: It’s actually everything I’d set from within “Customize” settings that is broken — any site fonts, colours, sizes, etc. Custom CSS still seems to be working, but any choices made from within the Customize editor itself are broken or [effectively reset to defaults].

Hi again: In case anyone else has this issue, it appeared to have been a conflict with the WPML plugin, which aids translation. Now I just need to figure out why it’s conflicting so I can get them both to work ??

Hi Patrick, thanks for the suggestion! Alas, it doesn’t seem to have done the trick ?? But you think the issue is something with my general site settings rather than with Events Manager?