Richard Grant.

Hello Fullworks, I am still optimistic of some help if possible please, thank you.

Hello Rohit, thank you for your reply, I will have a look and go from there.

What I am trying to establish is, if i delete/remove the ‘standard page toolbar’ widget, it will then sit in the appearance/widgets available admin area of the site and I can then put it back into the standard page toolbar widget to reactivate when needed? Thank you for your help and advice, Richard.

Hello Alan,

Thank you for your prompt reply. Re the errors, I will ask them to have a look and let you know asap.

Thank you once again, keep safe and well, Richard

Hello Alan,

Thank you for your reply and for all of your significant help.

The website hosts have changed the PHP? from 7 to 5.6 and they have tried it and it now does seem to be working. They have also disabled the Softacalous program so that it won’t update anything automatically. The Quick Event Manager is currently 9.1.8.

I am optimistic that with all of your help and the tweaks made to the website, that this has been resolved. However, I will leave this topic/post open for a while just to be sure.

Thank you again for all of your help, I appreciate it very much, Richard.

Hello Alan,
Thank you so much for your reply and update. My wife was able to book a place on the August course via an Apple phone last night on 9.1.8, so it seemed to be working again.

However, overnight, something called Softacalous has updated the plugin automatically, (I know nothing about this, it apparently updates everything to the most up to date version, no idea how to disable this). So the event manager is now version, 9.2 which having tried it on my laptop using windows and google browser and my Android 10 phone using a google browser, (all cache etc had been cleared), is not working, it just displays a thinking type circle and freezes on the screen, it doesn’t work on my wife’s phone either, nor on my laptop. Does this suggest that it’s version 9.2? Can I roll back to a previous version, without it being updated automatically?

I have tried to post a screen snip of what it is doing, but can’t see how to do that, sorry.

My challenge is that I have no idea how to correct this, I only have the most basic knowledge of using a WordPress site, but this is all beyond me and to be honest causes me a huge amount of anxiety.

Thank you for your help, Richard.

Hello Alan,

Thank you for your help.

I tried it via a mobile phone about 5 minutes ago, it didn’t work then, the click here button didn’t do anything at, it was as though it was non-operational.

However, the site has been restored back to a previous version of the site and of your plugin, by the website hosts, via the CP Panel, hopefully with that and your assistance it has/will be sorted. (It’s still not working on my phone using Android 10.1 Google).

Should I update the plugin again?

I will have a look again and follow your suggestions when I am back in the office later today.

I do apologise for the double questions, I couldn’t see how to delete the first one.

Re upgrading to the paid version of Quick Event manager, do you think that would be advantageous to me, direct support wise?

Sorry, lots of questions, but I have no idea where to start.

Thank you,

Richard.

Hello, I have the same issue since the update, the backup button clicks but does nothing, I have tried, Google, Firefox and M/S Edge, does anyone have any more ideas please? Thank you, Richard

Thank you Fullworks for the great tip about the redirect page, I have set that up, it makes good sense as I think that some people think that the registration click hasn’t worked and then keep clicking.

I must agree though, there does seem to be a lag more than usual recently, I have timed it to be between 6 and 10 seconds before the registration accepted message appears.

Is there anyway that something could be added so that if someone does click the registration button, that a message or icon could pop up asking them to be patient that their registration is bring processed etc, like the sand-timer icon used to do in the days of early windows/word?

Thank you, Richard.

Yes, working now.
Thank you so much for your quick response to my post and subsequent help, plus the exceptional speed in which you have resolved the problem, I really appreciate it very much.

Hello, okey dokey, thank you for your advice, I really appreciate it. I will continue by using the route you suggest, thank you once again, Richard Grant.

Also, I have now received an email asking me to verify my email address from Alan @ fullworks, I have done this, now I get an account screen with id number, email address etc, plus a live button, sync licence or upgrade. I don’t know what to do now, it feels like a mess.

Hello, thank you for your quick response.

Thank you, I have just tried that now and yes if I go through that route, I can get in to the settings. However, this doesn’t allow me to edit the registration form to suit the event that I am posting. Not sure if there is a way around that or not?

Thank you,

Richard Grant.

Re my above post, just wanted to update.

Problem solved, (I hope), it appears to be a web hosting issue.

Thank you.

Richard

• This reply was modified 7 years, 8 months ago by Richard Grant..

Re above the site is, https://www.k9help.net

Thank you, Richard.

Thank you for taking the time to reply. Now it has moved on that when I log in and I can see my dashboard, if I click any of the options in the dashboard menu on the left, it freezes the site completely. Therefore I can not disable any plugins that may be the cause of the site not working correctly and also, I can’t download the January 2017 security update. I’m at a loss as to what to do now, any suggestions would be appreciated, thank you, Richard.