I just went through this exact same scenario. The button to reset the password did not work. The answer was call Godaddy my host for help to get in to the phpMyAdmin. After that it did take one piece of knowledge for choosing a specific drop down option. In other words it took some technical know how beyond common sense for the fields For 24 hours I have been reading these forum questions with the same issue: THE PASSWORD RESET BUTTON DOES NOT WORK Godaddy knew about this. Seems to me that “call your host” might not be a bad suggestion to reduce panic. Because being locked out of the backend of your website, the password reset button not working and getting these kinds of instructions without knowing what they mean is not helpful. Sounds like fixing the password reset issue would be key.
