jwfrag
Forum Replies Created
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Ah, you’re a hero and i apologise but i’ve wasted your time simply by not knowing where that button originated in the first place.
For anyone else who ever comes across this issue, essentially there is a box within AST under ‘Add Tracking Options’ called ‘Add Tracking Order action’. Alongside this you can select the order statuses which this applies to.
https://gyazo.com/478bca88b66fe9d1a141ec5c5a7dd1df
Apologies again, really sorry to waste your time!
- This reply was modified 2 years ago by jwfrag.
Possibly some cross-wires here.
The missing button is the add tracking one highlighted in red below:
https://gyazo.com/3e8ef38b08aff9f3d251865f6fa2af33
this is what it should show when clicked:
https://gyazo.com/e375de1df268f2cf4e1045de476f5475
But for whatever reason it simply doesn’t appear for orders with a custom order status.
I’ve removed the following option in both to avoid confusion:
> Is the “packed” a custom order status or it is created from the other plugin?
Packed was created as a custom order status, here’s the settings page for it:
https://gyazo.com/b5105f6eae502d3c3da10d574dedb28f
> And what is the text that show when you do a mouse hover on it?
Is something supposed to show? Strangely, I get no tooltip box or text when hovering. If I click the order status it takes me to the page for that specific order.
> That button does not show when you disabled the custom order status plugin, right?
If I disable the custom order status plugin all those currently assigned a custom status dissappear even when viewing ‘all’ orders.
Here’s what it looks like in that case (sorry for the ugly redactions):
https://gyazo.com/851ca75a4fc01131206a3bccde98b89c
(Thanks so much for your help so far by the way, if you dont think this is fixable or think it’s something on my end, dont worry too much)
> there is a button where set the tracking info. But it shows on all custom status here.
Strange. This is the button in question, with the shape of a pin drop on the map.
https://gyazo.com/d2edaa84205ed264837207c11e598351
But as highlighted, it’s not appearing for my custom statuses.
Am i right in understanding that this button does appear for your own custom statuses?
Here’s another example with an order that has now been marked as ‘Shipped’ (originally completed, as you say) but still has the button to add tracking information.
Just spotted your edit, this is with the plugin disabled.
My apologies I thought these were a Woocommerce feature!
Just tested and ‘Advanced Shipment Tracking for WooCommerce’ is the source, Version 3.5.