jvidamins

resaving permalinks did NOT work for me. i did it through the backend.

Well, everything worked fine before I updated to WP 3.9, so I don’t really want to mess with changing anything, except for what’s wrong with 3.9. Plus, I’m running wp multisite, and remembered following careful, precise instructions setting up all the DNS settings, so I’d rather not mess with them.

My host suggested adding this to my .htaccess file:

RewriteEngine On
RewriteBase /
RewriteCond %{HTTP_HOST} ^www\.(.*)$ [NC]
RewriteRule ^(.*)$ https://%1/$1 [R=301,L]

That seems to have worked. But is this the proper way to do it? I didn’t change anything other than updated to 3.9, and I’ve never had this problem before. I’d like to fix it for real, and I feel like I’ve just put a bandaid on it.

Well, everything worked fine before I updated to WP 3.9, so I don’t really want to mess with changing anything, except for what’s wrong with 3.9. Plus, I’m running wp multisite, and remembered following careful, precise instructions setting up all the DNS settings, so I’d rather not mess with them.

My host suggested adding this to my .htaccess file:

RewriteEngine On
RewriteBase /
RewriteCond %{HTTP_HOST} ^www\.(.*)$ [NC]
RewriteRule ^(.*)$ https://%1/$1 [R=301,L]

That seems to have worked. But is this the proper way to do it? I didn’t change anything other than updated to 3.9, and I’ve never had this problem before. I’d like to fix it for real, and I feel like I’ve just put a bandaid on it.

In DNS settings on my server, under CNAME, it says host record “www” points to “realtyparadigm.com”. Is that what you mean?

RewriteEngine on

# Use PHP5.4 Single php.ini as default
AddHandler application/x-httpd-php54s .php

Options -Indexes

## RewriteEngine enabled

# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteBase /
RewriteRule ^index\.php$ - [L]

# uploaded files
RewriteRule ^([_0-9a-zA-Z-]+/)?files/(.+) wp-includes/ms-files.php?file=$2 [L]

# add a trailing slash to /wp-admin
RewriteRule ^([_0-9a-zA-Z-]+/)?wp-admin$ $1wp-admin/ [R=301,L]

RewriteCond %{REQUEST_FILENAME} -f [OR]
RewriteCond %{REQUEST_FILENAME} -d
RewriteRule ^ - [L]
RewriteRule  ^([_0-9a-zA-Z-]+/)?(wp-(content|admin|includes).*) $2 [L]
RewriteRule  ^([_0-9a-zA-Z-]+/)?(.*\.php)$ $2 [L]
RewriteRule . index.php [L]
</IfModule>

# END WordPress

I have the same problem. If I type in https://www.realtyparadigm.com/shop it redirects me to my homepage. But if I type in https://realtyparadigm.com/shop, it takes me to the proper place. This is only after upgrading to WP 3.9. However, both my siteurl and home values are https://realtyparadigm.com, that’s what’s been suggested doesn’t seem like my issue. All my add-on site work fine either way. It’s just my main site that is acting like this. Any suggestions?

I too really need to be able to download all the files at once. I currently use another plugin with “download them all” but this doesn’t seem to work with this one.

It’s unchecked. I think I figured out the problem. In Admin – Email Notifications, User Activation E-mail is checked by default. I’m guessing you have to uncheck that so freshdesk doesn’t send out the “user activation” e-mail. Is that correct? It still seems like a lot of steps to log in though. If the customer clicks the ticket link in their “New Ticket Created” e-mail, then their taken to the wordpress log-in screen. If they don’t already have an account then they have to create one at that point, then navigate back to the helpdesk screen, then log in again. It’s like a 5 or 6 step process and just seems too cumbersome. Any ideas on how to make it shorter?

Sorry, I don’t have a problem logging in as Admin. All of this I’m describing is for “Users” I’ve created to test how the system works for my future users.

I think I may have narrowed down where the problem is occurring. When I click the account creation e-mail freshdesk sends me, it takes me to the freshdesk user account setup page. If instead, I go to the freshdesk install and click either “Log-in” or “Check Ticket Status”, THEN it takes me to the wordpress user account log-in page, where I can successfully create an account. Then once logged-in, I have to re-navigate back to the freshdesk portal. WAAAAY too many steps involved there. I sure hope I have a setting wrong or something. Please help!