justahumblewpuser

@lorro and @m155y5

Thank you both for your help! @lorro I haven’t done anything to my knowledge to fix the problem, but I am glad that they are showing. May I know what browser you are seeing them on? I am using google chrome and still don’t see them at the moment. I have reached out to the theme developer regarding this.

@lorro Thank you for your help! I understand. This will certainly be a good learning experience. Do I have any options to try and revert back to 3.6? I can see when I last updated the WC version but it may have been some time ago.

Thank you for your help! I will adjust accordingly.

Just a note: I have temporarily changed the email popup to a footer so it is not in the middle of the page, however, it still shows the same issue. It is currently set to show after 5 seconds, but I may change it to appear only when the customer goes to leave the page.

@amandasjackson,

Thank you so much for your help! I regenerated the product lookup tables and that seems to have done the trick! I really appreciate your time.

-Just a Humble WP User

Thank you again, @fernashes for your great help with this topic so far. Did the status report give any clues?

Sure thing Hannah!

The current flat rate settings are: https://snag.gy/0nfqXc.jpg

The “50” it shows was just a test to see if I could get the rate to remain at a fixed price other than 6% but it didn’t seem to have any effect.

Also, here is the status report:

Thank you again for your kind help!

### WordPress Environment ###

WordPress address (URL): https://www.geoshelters.com
Site address (URL): https://www.geoshelters.com
WC Version: 3.6.2
Log Directory Writable: ?
WP Version: 5.2.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: ?

### Server Environment ###

Server Info: Apache
PHP Version: 7.0.33 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 256 MB
PHP Time Limit: 600
PHP Max Input Vars: 6200
cURL Version: 7.64.0
OpenSSL/1.0.2r

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.2.16-MariaDB-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.5.7
WC Database Prefix: wp_
MaxMind GeoIP Database: ?
Total Database Size: 13.53MB
Database Data Size: 11.79MB
Database Index Size: 1.74MB
wp_woocommerce_sessions: Data: 0.07MB + Index: 0.00MB
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_order_items: Data: 0.01MB + Index: 0.01MB
wp_woocommerce_order_itemmeta: Data: 0.08MB + Index: 0.05MB
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB
wp_commentmeta: Data: 0.00MB + Index: 0.01MB
wp_comments: Data: 0.08MB + Index: 0.03MB
wp_es_deliverreport: Data: 0.00MB + Index: 0.00MB
wp_es_emaillist: Data: 0.00MB + Index: 0.00MB
wp_es_notification: Data: 0.00MB + Index: 0.00MB
wp_es_sentdetails: Data: 0.00MB + Index: 0.00MB
wp_es_templatetable: Data: 0.00MB + Index: 0.00MB
wp_links: Data: 0.00MB + Index: 0.00MB
wp_nf3_actions: Data: 0.00MB + Index: 0.00MB
wp_nf3_action_meta: Data: 0.01MB + Index: 0.00MB
wp_nf3_chunks: Data: 0.00MB + Index: 0.00MB
wp_nf3_fields: Data: 0.00MB + Index: 0.00MB
wp_nf3_field_meta: Data: 0.02MB + Index: 0.01MB
wp_nf3_forms: Data: 0.00MB + Index: 0.00MB
wp_nf3_form_meta: Data: 0.01MB + Index: 0.00MB
wp_nf3_objects: Data: 0.18MB + Index: 0.07MB
wp_nf3_object_meta: Data: 1.50MB + Index: 0.14MB
wp_nf3_relationships: Data: 0.00MB + Index: 0.00MB
wp_nf3_upgrades: Data: 0.02MB + Index: 0.00MB
wp_options: Data: 1.29MB + Index: 0.08MB
wp_postmeta: Data: 4.24MB + Index: 0.87MB
wp_posts: Data: 4.03MB + Index: 0.25MB
wp_pum_subscribers: Data: 0.00MB + Index: 0.00MB
wp_social_users: Data: 0.00MB + Index: 0.00MB
wp_termmeta: Data: 0.02MB + Index: 0.02MB
wp_terms: Data: 0.00MB + Index: 0.02MB
wp_term_relationships: Data: 0.03MB + Index: 0.05MB
wp_term_taxonomy: Data: 0.01MB + Index: 0.01MB
wp_usermeta: Data: 0.10MB + Index: 0.05MB
wp_users: Data: 0.00MB + Index: 0.01MB
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB
wp_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB
wp_yith_wcwl: Data: 0.00MB + Index: 0.00MB
wp_yith_wcwl_lists: Data: 0.00MB + Index: 0.01MB
wp_yoast_seo_links: Data: 0.08MB + Index: 0.02MB
wp_yoast_seo_meta: Data: 0.01MB + Index: 0.01MB

### Post Type Counts ###

attachment: 1640
blocks: 11
custom_css: 1
customizer: 2
featured_item: 8
mc4wp-form: 2
nav_menu_item: 92
page: 30
popup_theme: 5
post: 5
product: 307
product_variation: 100
revision: 497
scheduled-action: 3
shop_coupon: 30
shop_order: 56
shop_order_refund: 4
wpcf7_contact_form: 7

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (26) ###

API KEY for Google Maps: by GeoDirectory – 1.2.0
CardConnect Payment Gateway: by CardConnect  – 3.1.4
Color and Image Swatches for Variable Product Attributes: by Phoeniixx – 1.5.0
Contact Form 7: by Takayuki Miyoshi – 5.1.1
Cart Product Feed Additional Product Fields: by ShoppingCartProductFeed; Remi Corson & Harsha Venkatesh – 1.1.3 – Not tested with the active version of WooCommerce
Duplicate Post: by Enrico Battocchi – 3.2.2
Enhanced E-commerce for Woocommerce store: by Tatvic – 2.1.7
GA Google Analytics: by Jeff Starr – 20190501
Head, Footer and Post Injections: by Stefano Lissa – 3.1.2
Mailchimp for WordPress: by ibericode – 4.5.2
Nextend Social Login: by Nextendweb – 3.0.20
Ninja Forms: by The WP Ninjas – 3.4.12
Product Customizer: by K2-Service – 2.0.5 – Not tested with the active version of WooCommerce
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.1
Support Ticket System By Phoeniixx: by phoeniixx – 2.4 – Not tested with the active version of WooCommerce
Tawk.to Live Chat: by Tawkto – 0.3.6
W3 Total Cache: by Frederick Townes – 0.9.7.4
WooCommerce Blocks: by Automattic – 2.1.0
Woocommerce Category: by Arun Kushwaha- [email protected] – 1.2.0 – Not tested with the active version of WooCommerce
WooCommerce - ShipStation Integration: by WooCommerce – 4.1.28
Woocommerce upcoming Products: by Sk Shaikat – 1.5.8.8 – Not tested with the active version of WooCommerce
WooCommerce: by Automattic – 3.6.2
WooSidebars: by WooCommerce – 1.4.5
WordPress Importer: by wordpressdotorg – 0.6.4
Yoast SEO: by Team Yoast – 11.2 – Not tested with the active version of WooCommerce
YITH WooCommerce Wishlist: by YITH – 2.2.10

### Inactive Plugins (4) ###

Nextend Google Connect: by Roland Soos
Jamie Bainbridge – 1.6.2

WooCommerce HTML5 Video: by Webilop – 1.7.10 – Not tested with the active version of WooCommerce
WP Reset: by WebFactory Ltd – 1.60
WP Super Cache: by Automattic – 1.6.5

### Dropin Plugins (3) ###

advanced-cache.php: advanced-cache.php
db.php: db.php
object-cache.php: object-cache.php

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #63 - /products/
Cart: #62 - /cart/
Checkout: #61 - /checkout/
My account: #60 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Flatsome Child
Version: 3.0
Author URL: 
Child Theme: ?
Parent Theme Name: Flatsome
Parent Theme Version: 3.8.1
Parent Theme Author URL: https://www.uxthemes.com/
WooCommerce Support: ?

### Templates ###

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php version 3.5.0 is out of date. The core version is 3.6.0
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product.php version 3.4.0 is out of date. The core version is 3.6.0
flatsome/woocommerce/content-product_cat.php
flatsome/woocommerce/content-single-product.php version 3.4.0 is out of date. The core version is 3.6.0
flatsome/woocommerce/content-widget-product.php
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php version 3.4.0 is out of date. The core version is 3.6.0
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php version 3.5.0 is out of date. The core version is 3.6.0
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php version 3.1.0 is out of date. The core version is 3.6.0
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php version 3.5.0 is out of date. The core version is 3.6.0
flatsome/woocommerce/single-product.php

Outdated Templates: ?
					
					
						Learn how to update

### Action Scheduler ###

Complete: 3
Oldest: 2019-05-02 22:12:01 +0000
Newest: 2019-05-17 20:24:30 +0000

Pending: 0
Oldest: –
Newest: –

Canceled: 0
Oldest: –
Newest: –

In-progress: 0
Oldest: –
Newest: –

Failed: 0
Oldest: –
Newest: –

Hello Hannah,

Thanks for your help with this! Here are the shipping settings as they are currently set up:

Shipping Zones: https://snag.gy/9DIJBg.jpg
United States Shipping Settings: https://snag.gy/fsEeLX.jpg

I have tried changing the shipping settings in a number of different ways including changing the flat rate rules with advanced settings but it seems that any setting still has a 6% shipping rate. Really strange.

As for products, these 3 URLs are water tanks that aren’t very heavy, but cost a decent amount to ship due to volume and a stove that is quite heavy. I have tried creating shipping classes for these products and several others but to no avail. As it is now, there aren’t any shipping classes.

https://www.geoshelters.com/product/blue-160-gallon-tank/
https://www.geoshelters.com/product/blue-55-gallon-water-storage-tank/
https://www.geoshelters.com/product/scout-stove-package/

Thank you again for your help and please let me know if there are any other details I can provide.

-Just a humble WP user