julien731

Hi, Chris. I’m digging in my inbox and found your message again. I will reply there directly.

Subharanja, hang on, we’re going to find a solution asap.

Hey Chris,

Sorry for not replying earlier. What you’re saying seems correct to me. MS compatibility is something that has been looked into in the early days but we decided that there was no value at the time to support MS in a specific way.

The code you’re pointing at does, indeed, look unnecessary. I have opened a new issue about it and we will look into it asap: https://github.com/Awesome-Support/Awesome-Support/issues/371

You can indeed add the ID column to the frontend tickets list. For doing so, you’ll need to customize the list.php template. You can find documentation on template customization here: https://getawesomesupport.com/documentation-new/documentation-awesome-support-core-customization/#templating

Sounds like a weird issue. Encoding shouldn’t depend on Awesome Support itself but on your WP install. Do you have non-Latin chars working elsewhere on your site?

Do you have the ability to run post-commit commands? In which case you’d be better off pushing the addon without the vendor directory and run Composer after the push.

To refresh your permalinks, head over to Settings > Permalinks and hit the save button.

The shortcode that you specified in your message has a typo. It should be

[wr_reviews plugin_slug="bp-instant-chat"]

You missed the “l” in plugin ??

• This reply was modified 8 years, 1 month ago by julien731.
• This reply was modified 8 years, 1 month ago by julien731.

Were you using an e-commerce plugin (EDD, Woo…) in the past and stopped using it recently?

In addition to the previous reply, it would introduce a security risk to let users chose their agent on ticket submission.

It would be very easy to simply hack the form and set any user as the assigned agent. In order to counter that, we’d need to add a number of checks and fallbacks, which means you could very well end up with tickets assigned to the “wrong” agent.

I’m very sorry to say that, yes, this is due to a bug that was present in older version of AS. I can’t recall exactly in which version this has been fixed (and tests have been added to make sure this doesn’t happen again).

Also, because we don’t want to overwrite the settings you have customized with time, there is no way to add the default settings afterwards.

Sorry about this issue.

I’m surprised to hear that. There was indeed a bug with default options not being saved, but it was in an older version. It has been fixed a while ago. Could you please let me know what version of AS you’ve been installing?

Please see https://getawesomesupport.com/question/users-get-you-do-not-have-the-capacity-to-open-a-new-ticket/

You can create new roles as you please. To make any role an agent, you need to give it the capabilities listed in the FAQ article.

Also, if you mean that you don’t want users to be able to register through Awesome Support, you can simply deactivate user registration in the plugin settings (General tab).

Absolutely. Please see this code snippet: https://gist.github.com/julien731/a519956ce9c81542439c

I’m not sure which buttons you’re referring to. Could you share an example?