julia116

Thank you for confirming.

Hi @abdalsalaam,

We got our IT support to fix the problem. What they had to do is adjust a line of coding in the plugin, you can see what they adjusted here: https://synergo.shop/wp-content/uploads/2023/04/Screenshot-from-2023-06-27-15-55-41-2.png

I saw that with the latest plugin update 3.4.6 from today it says in the change log “fix fatal error in some environments”.
Can you confirm whether you fixed the same thing our IT support adjusted in the plugin to make it run in our environment?

We don’t want to just test it in case it crashes our website again and we would need to get paid IT support again.

Many thanks,
Julia

Hi @bcrodua,

Thank you for your reply. You said “Any data like posts, pages, plugin and theme settings, these are all stored in the database.” But you did not mention orders, subscriptions or user info. Can you confirm that orders, subscriptions and user info are not stored in the “plugins” component? So when I restore only the “plugins” component, orders, subscriptions, and user info will not be restored?

Many thanks,
Julia?

Hi @abdalsalaam,

we tried reinstalling it and it crashed the website again. We installed version 3.4.5 manually. This is the second update in a row the plugin is crashing the web. We would really like this fixed thanks

Hi @abdalsalaam,

the DHL plugin update today to the latest version 3.4.4. crashed our website again. (The same thing happened when updating to version 3.4.1. – see beginning of this thread). Since then, we updated our theme and got version 3.4.3. working. We do not know how to fix it this time, please help urgently.
Here is the error description (in German):

Fehler-Details

Ein Fehler vom Typ E_ERROR wurde in der Zeile 22 der Datei /www/htdocs/*****/****.***/wp-content/plugins/dhl-for-woocommerce/includes/pr-dhl-api/class-pr-dhl-api-paket.php verursacht. Fehlermeldung: Uncaught Error: Class 'PR\DHL\Utils\API_Utils' not found in /www/htdocs/*****/****.***/wp-content/plugins/dhl-for-woocommerce/includes/pr-dhl-api/class-pr-dhl-api-paket.php:22
Stack trace:

0 /www/htdocs/*****/****.***/wp-content/plugins/dhl-for-woocommerce/includes/pr-dhl-api/class-pr-dhl-api-factory.php(52): PR_DHL_API_Paket->__construct('DE')

1 /www/htdocs/*****/****.***/wp-content/plugins/dhl-for-woocommerce/pr-dhl-woocommerce.php(496): PR_DHL_API_Factory::make_dhl('DE')

2 /www/htdocs/*****/****.***/wp-content/plugins/dhl-for-woocommerce/pr-dhl-woocommerce.php(282): PR_DHL_WC->get_dhl_factory()

3 /www/htdocs/*****/****.***/wp-content/plugins/dhl-for-woocommerce/pr-dhl-woocommerce.php(228): PR_DHL_WC->get_pr_dhl_wc_product()

4 /www/htdocs/*****/****.***/wp-includes/class-wp-hook.php(308): PR_DHL_WC->init('')

5 /www/htdocs/*****/****.***/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array)

6 /www/htdocs/*****/****.***/wp-includ



Thanks and kind regards,
Julia

• This reply was modified 1 year, 8 months ago by julia116.
• This reply was modified 1 year, 8 months ago by julia116.
• This reply was modified 1 year, 8 months ago by julia116.

Hi @vupdraft,
Thanks for letting me know. I tried to enter a request on your paid support page but am not sure if it went through – I did not receive a confirmation (that it is why I tried it 3 times). Instead I was referred to the FAQ page each time. Could you check/confirm if my requests came in?
Thank you so much,
Julia

@abdalsalaam I will check. As soon as we have a staging environment ready, I will send it to you. Thanks, Julia

Hi @bcrodua, here is a link: https://www.dropbox.com/t/zlp4Fg7cv2opbyBI
Thanks,
Julia

@abdalsalaam Our PHP version is 7.4

And restoring the previous version of the plugin also did not work for us.

• This reply was modified 1 year, 9 months ago by julia116.

Hi @abdalsalaam, Unfortunately we don’t have a staging environment available. Uninstalling and reinstalling did also not work for us. We are trying next to install the previous plugin version again for now. Please keep me posted if there is any update.
Thank you

Hey Abdalsalaam Halawa, The error message we got first was “There Has Been a Critical Error on Your Website” and the site was not accessible. Our support (who I believe have a staging site) managed to get the site up and running again – but only with the DHL Plugin switched off. With the DHL Plugin switched on we get the following errors:

in /www/htdocs/********/synergo.shop/wp-includes/functions.php on line 5865

Fatal error: Uncaught Error: Class ‘PR\DHL\Utils|Utils’ not found in
/www/htdocs/********/synergo.shop/wp-content/plugins/dhl-for-woocommerce/includes/pr-dhl-api/class-pr-dhl-api-paket.php:22 Stack trace: #0
/www/htdocs/********/synergo.shop/wp-content/plugins/dhl-for-woocommerce/includes/pr-dhl-api/class-pr-dhI-api-factory.php(52):PR_DHL_API_Paket->__construct(‘DE’)#1 /www/htdocs/********/synergo.shop/wp-content/plugins/dhl-for-woocommerce/pr-dhl-woocommerce.php(486):PR_DHL_API_Factory::make_dhl(‘DE’)#2
/www/htdocs/********/svnergo.shop/wp-content/plugins/dhl-for-woocommerce/pr-dh-woocommerce.php (281): PR_DHL_WC->get_dhI_factory() #3
/www/htdocs/********/synergo.shop/wp-content/plugins/dhl-for-woocommerce/pr-dhl-
woocommerce.ph (227): PR_DHL_WC->get_pr_dhI_wc_product()#4 /www./htdocs/********/synergo.shop/wp-includes/class-wp-hook.php(308):PR_DHL_WC->init(“)#5/www/
htdocs/********/synergo.shop/wp-includes/class-wp-hook.php(332):
WP_Hook->apply_filters (NULL, Array) #6 /www/htdocs/********/synergo.shop/wp-includes/p
_In www/htdocs********/synergo.shop/wp-content/plugins/dhl-for-
woocommerce/includes/pr-dhl-api/class-pr-dhl-api-paket.php on line 22

The crashing of the website seems to have coincided with the update to the latest DHL Plugin version (3.4.1). Any ideas for a solution?

Many thanks,
Julia

Hi @vupdraft , Ok, thank you very much for your quick answer. Since the site seems to be working normally without this, we will just leave it out of the restoration. Thanks again.