juicersupport

Hey Denis @mstrdh,

Our developers fixed this issue, you should not be encountering it anymore. I’m sorry it took so long, but thank you for bringing it up and for providing a quick fix for it.

Please let me know if there’s anything else you’d like me to bring up to our devs.

Best,
Mario

Hi Denis,

Thank you for your patience while our engineers worked on this second part of your report.

I’m happy to say that your suggestion to load the admin script only on the admin.php page has been accepted and this has been fixed in our updated plugin. Please make sure you have the latest version installed.

If you don’t mind, I’ll mark this issue as resolved, as we will not be using jQuery with the upcoming feed changes – that will resolve the issue. Our engineers decided it’s better to focus on finishing the updated feeds rather than fixing something that we plan to replace next ??

Let me know if you have any other issues.

Have a great rest of the week!

Best,
Mario

P.S. If you prefer, you can also reach us at [email protected].

Hey @king76,

Thank you for your patience while our engineers worked on this.

I’m happy to report that the reported issues have been fixed in our updated plugin. Please make sure you have the latest version installed.

Let me know if you have any other issues.

Have a great rest of the week!

Best,
Mario

P.S. Also, you can always reach us at [email protected].

Hi @marbaque,

Thank you for your patience while our engineers worked on this.

I’m happy to report that the reported issues have been fixed in our updated plugin. Please make sure you have the latest version running.

Let me know if you have any other issues. You can also always reach us at [email protected].

Have a great rest of the week!

Best,
Mario

Hi Riitta,

Thank you for your patience while our developers looked deeper into this issue.

I’m happy to say that they located the issue and came up with a workaround.

It seems that the Beever Builder has issues with the jQuery version we’re using. To solve the conflict, please use the embedding method which excludes the jQuery and instead automatically uses the one your hosting provider offers.

To do that, just add this switch to your embed code nojquery=true.

The full embed code will look like this, with your real feed ID in, of course:

<script type="text/javascript" src="https://www.juicer.io/embed/YOUR-FEED_ID/embed-code.js?nojquery=true" async defer></script>

Please let me know if there are any issues after this. Meanwhile, I’ll mark this ticket as resolved.

Best,
Mario

• This reply was modified 3 months ago by juicersupport.

Dear James,

I’m truly sorry to hear about the frustrating issues you’ve been experiencing. It’s upsetting that our plugin, which you’ve trusted for years, has been letting you down. Your experience is far from what we aim to provide, and we sincerely apologize for any inconvenience this has caused.

We’re committed to turning this situation around for you. I’ve checked our records and haven’t found any previous communication about these problems on your account. We’d really appreciate it if you could email us at [email protected] with details about the issues you’re facing. I promise to investigate thoroughly and work on finding a permanent solution for you. Direct email communication will help us protect your privacy and make sure we’re looking into the right account.

Your feedback is invaluable, and we’re grateful you took the time to share it. We truly value your business and loyalty, and we’re determined to regain your trust. Thank you for allowing us to make things right.

Kind regards,
Mario
Head of Client Service

Hi there,

I’m sorry you’re still experiencing that issue. Can you please make sure you’re updated to the latest Juicer plugin version, as we have resolved that bug there? ??

Let me know please if it worked for you.

Best,
Mario

Hi there,

Thank you for reporting the issue with Juicer on the twenty-four theme. ??

I have notified our engineers about it and I will follow up with you with updates.

Meanwhile, have a fantastic weekend ahead!

Hey Riitta,

Thank you for reporting this. I’ll ask our engineers to look into both issues.

Can you please reach out at [email protected] so we can get more information while respecting your privacy? You can reference this WP ticket here for the continuity.

We would like to know if you started experiencing this issue only with the latest Juicer WP plugin or you haven’t used the plugin before, so you cannot confirm if the issue existed on older versions as well.

Thank you in advance for reaching out to our email.

Hey there!

Thank you for reporting that you’ve fixed it using the iframe. ??

I went ahead and tested the TSL feed embedding it both as the WordPress shortcode and as the standard embed and didn’t notice any issues with the background.

I used the latest version of the Juicer WP plugin, running on the latest version of WP.

If you still see this particular issue and you’d like us to take a look at your website and see what might be causing the interference, please just send us an email at [email protected]. That will generate a ticket, allowing us to respond while respecting your privacy.

Meanwhile, have a great weekend ahead!

Hi Denis,

Our devs are working on releasing Feeds 2.0 (it should go live towards the end of this summer), and these issues will not be present once that update goes live.

Please bear with us and these errors in the console while we work towards building better feeds. ??

P.S. If your feed is “Reboot…” I’m happy to say that as a visitor of your website I too see only 10 posts.

If as a visitor you too see 10 posts now, chances are that it took some time for the WP website to refresh the cached content and apply the new feed code.

Let us know please if there are still any issues. ??

Hi @king76!

Thanks for bringing this to our attention. Can you please reach out to [email protected]? we would like to test this with your account to see what exactly is causing this behavior.

Just mention that this is about the issue reported here at WP Forums and reach out from your email registered with Juicer (or mention it in the message), so we can locate your account and take a look.

You can ask for Mario, so I’m notified when we receive the email from you.

Thank you! ??

Hello @ronzo19,

Thank you for taking the time to share your feedback.

We understand that the free version might not meet all your expectations and our team is eager to understand more. Our goal is to provide a balance of useful features while encouraging support for our team through our paid options.

We’d love to hear more specifics on what features you believe should be included in the free version. Your detailed feedback can help us improve and better serve our community.

Best regards,
Team Juicer

That’s great to hear @germars ??

Thank you!