Juan Aldasoro

Hi,

Thank you for taking the time to leave a review.

We’ve been reviewing this with our QA and engineering team, and we couldn’t find the problem you are sharing when a site is using ET, TEC, ET+, and EDD. We found an issue with the attendee registration modal and Events Calendar PRO. We shared that on your support request, and we’re working on that.

Best,
Juan.

Hi @janknop,

Thank you for the follow-up, nice to hear from you, and super good to hear that the original problem was solved.

With regard to the preliminary/support questions, did you get support already? If not please share the ticket ID with me and I’ll see what’s happening there. We’re currently going through black Friday week and the support queue is higher than normal.

Finally, regarding your suggestions, I’d be super interested to chat with you. We love constructive feedback and we have open ears to absorb as much as we can about our community. Would you please send me an email to my WP.org username (juanfra) at theeventscalendar.com so we can continue the conversation there? We can also chat on the WP.org slack if you’re there ??

Thank you,
Juan.

Hi @janknop,

Thank you for taking the time to leave a review.

The functionality to add/edit/delete tickets comes with Event Tickets, installing and activating Event Tickets Plus shouldn’t alter that behavior at all. It is one of the main functionalities of this plugin. You should be able to create, edit and delete tickets without any problem.

Did you open a support request for this problem, as it could be related to some site configuration-related problem? I can’t find any support ticket in this public repository.

Best,
Juan.

Thank you for taking the time to leave your review ??

Hi @kelvynjames,

Thanks for taking the time and sharing this information with us.

It’s still a bit unclear to me which ticketing functionality you were missing with the latest versions of the plugins. I’ve just tested creating WooCommerce tickets with the latest versions and it’s working as it should.

From what I understand, the problem with the “unwanted” updates is that The Events Calendar retired the legacy views in favor of the V2. We take backward compatibility seriously, that’s why when we released the views V2 (in January of 2020) we make this optional for sites already using The Events Calendar. And, since June of 2021 (1 and a half year ago) we started sharing with our customers that we would be retiring the legacy views.

I understand that change is hard sometimes, we tried our best to clearly communicate these things and it’s something that was planned and we tried to give as much time as possible.

I also understand your frustration, and that maybe other solutions can be a better fit for you. On the other hand, I don’t feel that makes our products awful or anything similar. We are a team of experienced professionals that, with enthusiasm, try to evolve the products that we build and support them. We’re also human, we can make mistakes, but we try not to.

The annual fees that our customers are paying for the premium offerings are meant to cover the support and maintenance of all our products. Our products integrate with different other products (such as WooCommerce, or many others), and many other plugins and themes. Technology is constantly evolving and we need to be sure that we’re working on maintaining our products up-to-date with any integration, being compatible with the platform that we’re on, and thinking of new features that would be valuable to our customer base.

Thank you again for your time.

Best,
Juan.

Hi @kelvynjames,

Thank you for your response.

Which version are you on for ET+? You should be able to select the ticket provider: Tickets Commerce, or WooCommerce (Only if you have ET+ and Woocommerce installed and active). You also have Easy Digital Downloads (Only if you have that plugin and ET+ installed and active).

That ticket provider (what you choose to sell tickets with) selection can be done within the tickets block on the blocks editor, or the ticket section settings for the classic editor. You shouldn’t have any problem with selecting the commerce provider, we’re not limiting that.

I have another question, if you want to share the answer with me: What were you using for bank transfers on WooCommerce? We would be happy to consider adding that to Tickets Commerce. But, keep in mind that you can still use WooCommerce and bank transfers for selling tickets with Event Tickets Plus.

You also shared the following:
> The new design also looks way worse than the old design for the user experience (ie clients saying so).

^ Would you please specify specifically to which screens are you referring? We haven’t changed the design.

Best,
Juan.

Hi @kelvynjames,

Thank you for taking the time to leave a review and I am sorry to hear that you had trouble with our products.

I couldn’t find any ticket opened by you that’s related to this problem. Have you asked for support on our premium support platform? (As you’re mentioning WooCommerce, I assume the problem you had was with Event Tickets Plus).

We’d be happy to help you.

Best,
Juan.

Hi @nexgraphics,

Thank you for reaching out and I’m sorry to read that.

Over the past weeks, we have been dealing with an extreme number of inquiries about our recent major updates. Apologies for any inconvenience. Having said that, I’m surprised to hear about your experience, given that our maximum “time to first response” shouldn’t be even close to the number you’re sharing. So, I’m really curious to see what could be happening and how we can help you.

I’ve checked that one of our support managers has answered your ticket on our premium support platform. Would you please be so kind to share the ticket URLs of your clients, so that I can see what is going on with that?

Thank you,
Juan.

Thank you for sharing ??

Hi @alexanderkoledov,

Thank you for taking the time to leave a review.

We have a really extensive list of articles on customizations and dev docs here: https://theeventscalendar.com/knowledgebase/ – Have you checked those? I can’t find any support request by you.

We’d be happy to help.

J.

Hello @daoudh,

Thank you for taking the time to leave a review.

Would you please share the support ticket ID so we can follow your case and see what went wrong? We do our best to improve and support our products. We are here as a team to help, in a frame of respect and goodwill.

The email functionality should work, and ticket buyers should get tickets on their emails. And Tickets Commerce is free, with Event Tickets. That’s why I’m guessing there’s a communication problem here.

If you kindly share the ticket information with me, we can start clarifying things and see what went wrong with your particular case.

Thank you,
Juan.

• This reply was modified 2 years, 3 months ago by Juan Aldasoro.
• This reply was modified 2 years, 3 months ago by Juan Aldasoro.

Thank you for sharing!

Thank you for taking the time to leave your review ??

Thank you ??

Thank you for taking the time to share your experience ??