Juan Aldasoro

Thank you so much for your responses.

Do you have your account as a business?account? To connect and use Tickets Commerce with PayPal you’ll need a business account. You can set your business account as nonprofit in PayPal as they?share here

Best,
Juan.

Feel free to contact my WP.org username [at] theeventscalendar.com, so we can coordinate something.

Thanks,
Juan.

Hi @jgold723,

Thanks for your response. I’d like to connect with you to talk about this and possibly have a screencast or meet to see what’s happening, as we couldn’t replicate it but heard from other non-profits having similar problems.

What would be the best way to reach out to you privately?

Best,
Juan.

Hi @justravis,

Thank you for reaching out. We’ve just added the item to the known issues page, and we’re working on a fix for this for the upcoming release.

I’m deeply sorry for the inconvenience, and thank you for understanding.

Best,
Juan

Hi @cocoamelody,

Thank you for taking the time to leave a review.

That message is shown at checkout because your site doesn’t have a gateway configured (Stripe or PayPal) to sell tickets with Tickets Commerce.

I tried looking for a support ticket from you asking for help on the public forums or our premium support platform, but I couldn’t find any.

Have you been able to check our documentation to configure Tickets Commerce?

Best,
Juan.

Hi,

Thank you for taking the time to leave a review. I need help finding a support thread started by you in our forums because I can’t find one. Not in the public forums here, or on our premium support platform. Do you have a support ticket ID to share that we can use to help you?

Can you share some comments on what’s disappointing you?

Best,
Juan.

Hi,

Thank you for taking the time to leave a review. We can’t find any support ticket authored by you, would you please share the problems that you’ve faced when using the plugin, we’ll appreciate the feedback.

Best,
Juan.

Hi,

Thank you for taking the time to leave a review. Even though we’re working on solutions for ticketing on multilingual sites, we don’t claim Event Tickets (and plus) to be compatible with plugins like WPML.

We’ve gotten feedback from our community about this. You can find the idea submission on this page. I’d recommend upvoting that idea so that we can prioritize accordingly.

Best,
Juan

Hi Jaime,

Thank you for taking the time to leave a review. I’m sorry to hear that; please feel free to share feedback on how you’d like to see these features improved on our LoopedIn page.

Best,
Juan

Fantastic, thanks for sharing.

Have a nice day,
Juan.

I am sorry to hear that you had a bad experience with the plugin.

I can’t find any support ticket opened with this account. Have you opened any ticket to get support? Our Stripe gateway for Tickets Commerce is functional, we’d be happy to help you setting it up.

Best,
Juan.

Hi,

Thank you for taking the time to leave a review. We’re sorry to hear about your experience, we had personal outages during the holiday season, so our times to respond to tickets were slower.
Disabling Apple Pay for Tickets Commerce (Stripe) should be something that can be achieved by using our settings and also disabling the option via the Stripe dashboard. Would you please send me the support ticket ID you have used for this case?

Best,
Juan.

Thank you for taking the time to leave your review </img>

• This reply was modified 1 year, 9 months ago by Juan Aldasoro.

Thank you, the team is reviewing these and we’ll update the code accordingly. Sorry for any inconvenience.

Best,
Juan.

Thanks for taking the time to leave a review.

I saw that you’ve opened two support tickets, to which we replied and we haven’t heard back from you. They were related to the events pages giving 404s and problems with Divi and were not particularly related to the ticketing solution. We’d be happy to help.

Best,
Juan.