jsproducts

Brilliant! Thank you so much!!!! ??

Hi Phillbooth,

I am struggling. Yesterday I had again a contact with our server administrator, because I tried updating manually the plugin and I have got this message in Filezilla:
Response: 550 8.5.1.bootstrap.min.js: Permission denied
Error: Critical file transfer error

They answered me that it is not their fault because “the folder does not exist” ???? I had seen this folder.
I am not able to upload anything vie ftp. So, I deleted the plugin, because I thought if I am deleting and installing again will be successful. Unfortunately, I am not able to install any plugins.
Why are these problems? Please help me out!
I checked the permissions on my FTP, it looks good…but anyway I can not do anything.
Could you help me and explaining some possible reason?
Thanks,
Natalia

Hi,

thank for the quick reply.

Do you have a security plugin installed if so disable it. (I don’t have)

Also you need to CHMOD your folder/files 755/644 or even just while you do the install 777 (I have done all of them, and also I had a contact with the server administrator to do it, but without any success)

Upgrade and uploads folder have 777 permission.

What could I do? I have a huge work in this website, and do not want to loose all data, but keeping the website up to date. Please help me anyway!