jsgmarketing

Thank you for pointing me in the right direction. My theme was outdated and purchasing a new API token resolved the issue. Thank you!

Thank you. They are all working for me now. I appreciate the support! Have a great day.

Thank you for your reply! I followed those instructions and re-saved the permalinks. It seemed to fix all of the blog category links except for this one here.

Thank you again for your help.

Thank you for your quick reply. Our IT team has informed me that our domain host does not allow us to access the cpanel. How can I access the .htaccess file through WordPress? Can you please provide some steps on how to locate it in WordPress (if that’s even possible)?

Thank you for your support.

I apologize. I did not mean to report it as spam – I accidentally clicked on the link.

Thank you. I just posted there and I am trying to archive this post. Sorry, I am new to the WordPress forums. ??

• This reply was modified 5 years ago by jsgmarketing.

Hi,

I installed the health check plugin like you recommended and found that one of my plugins was causing the issue (Smush). I deactivated the plugin and my logo is now appearing! Thank you both for the help.

Now I just need to figure out why Smush is making my logo disappear…

I haven’t installed any new plugins in months and this is the first time I am having this issue. Our company has another website (www.johnsonsearchgroup.com), and we are having the same issue.