jrmyfranck

Hi @anastas10s,

Sorry for the delay.

Could you test it, either is test or live mode, and send us screenshots of the response message appearing, please?

Here are the screenshots:
https://www.dropbox.com/scl/fi/vdxrxmbj08gxzsfsdeqb7/Screenshot-2024-04-15-09.34.06.jpg?rlkey=lh7ma5ux1vkh2ii1rouul0mw4&dl=0
https://www.dropbox.com/scl/fi/t7gwstqtza30yl5sl26zl/Screenshot-2024-04-15-09.35.54.jpg?rlkey=ktizv2cw07ucnvto1iut0ni7v&dl=0

You should be able to verify that by taking a look at the order’s notes.

As I said, they’re processed properly. Here’s a screenshot nonetheless to show how order notes appear:
https://www.dropbox.com/scl/fi/z2xoxlhm16haaomv4rkb3/Screenshot-2024-04-15-09.37.46.jpg?rlkey=asts4vl29q0dgk91lg4n22ghe&dl=0

Finally, here’s the status report:
https://quickforget.com/s/d925d688e5c9d6af4f5419ccbcee88a015096f0ab7f76989

I can confirm Test Mode webhooks are delivered.

Screenshot:
https://www.dropbox.com/scl/fi/znz7f0xscclf4l5ny10wt/Screenshot-2024-04-11-07.02.24.jpg?rlkey=ow726v26t1bs0gt2jdc0pwr5s&dl=0

Hi @carolm29, thanks for your response.

I can confirm orders seem to be processed correctly (at least the last one was — prior to that the site was using an alternative plugin to add Stripe as a payment method), except for the webhook.

Remove the current Webhook Secret, and add it again following?these steps in our guide for setting up Webhooks.

I tried that, but the result is still the same.

Enable?Test Mode?temporarily, and then do a test order and pay for it with a?Stripe Test Card.

I’ll try that tonight, when the site usually has the least visitors.

Regarding the Status Report, may I know which sections specifically you’re interested in? It contains a *LOT* of informations on the site, and I’d rather not share all of it publicly.
(Alternatively, is there a way to share the entire report with you and the rest of the support team privately?)

Thank you,