jpwiggers

Dear Pepe, tx. Could this problem really occur because of Klarna, eventhough the client paid by bank-trandfer and not by Klarna?

tx and rgds.

Hi Igor, here we go: https://snipboard.io/hoLstb.jpg

Hello igor,

after creating the part-refund, a credit note was issued automaticly (for part-sum) and then I wanted to create the shipment but it did not allow me to extend the delivery block with note “Delivery not necessary”.

please see screenshot I linked in before, where you see tha the block delivery is not possible to open.

rgds. JPW

Dear Saif,

thank you for your answer, sorry for late reply I was on vaccation…

With “delivery” I mean, that I cannnot create a delivery/package for sending out. So I cannot create/print label, delivery note, status of delivery etc.

Client paid with Pay-Pal, now I see that this info is not showing anymore, even my refund was only a part of the whole sum.

System report:

WordPress Environment

WordPress address (URL): https://couleurfetisch.de
Site address (URL): https://couleurfetisch.de
WC Version: 7.7.2
REST API Version: ? 7.7.2
WC Blocks Version: ? 10.0.6
Action Scheduler Version: ? 3.5.4
Log Directory Writable: ?
WP Version: 6.2.2
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: de_DE_formal
External object cache: –

Server Environment

Server Info: Apache
PHP Version: 8.0.28
PHP Post Max Size: 128 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.64.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 10.5.17-MariaDB-1:10.5.17+maria~deb11-log
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

Database

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WC Database Prefix: eAsiXgGP
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wpstg0_mailpoet_user_flags: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_options: Daten: 7.44MB + Index: 0.52MB + Engine InnoDB
wpstg0_postmeta: Daten: 6.52MB + Index: 5.03MB + Engine InnoDB
wpstg0_posts: Daten: 5.52MB + Index: 0.36MB + Engine InnoDB
wpstg0_rcb_asset_seo_redirect: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_rcb_blocker_thumbnails: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
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wpstg0_snippets: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
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wpstg0_storeabill_documents: Daten: 0.05MB + Index: 0.06MB + Engine InnoDB
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wpstg0_wc_admin_notes: Daten: 0.08MB + Index: 0.00MB + Engine InnoDB
wpstg0_wc_admin_note_actions: Daten: 0.06MB + Index: 0.02MB + Engine InnoDB
wpstg0_wc_category_lookup: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
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wpstg0_wc_download_log: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_wc_order_coupon_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_wc_order_product_lookup: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
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wpstg0_wc_product_attributes_lookup: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
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wpstg0_wc_rate_limits: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
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wpstg0_wc_tax_rate_classes: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_wc_webhooks: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_wdr_order_discounts: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
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wpstg0_wdr_rules: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_woocommerce_api_keys: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_woocommerce_attribute_taxonomies: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
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wpstg0_woocommerce_gzd_shipment_labels: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_woocommerce_gzd_shipping_provider: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_woocommerce_gzd_shipping_providermeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_woocommerce_log: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_woocommerce_order_itemmeta: Daten: 0.20MB + Index: 0.22MB + Engine InnoDB
wpstg0_woocommerce_order_items: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_woocommerce_payment_tokenmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_woocommerce_payment_tokens: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_woocommerce_sessions: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_woocommerce_shipping_zones: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_woocommerce_shipping_zone_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
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wpstg0_woocommerce_tax_rates: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
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wpstg0_wpr_rocket_cache: Daten: 0.13MB + Index: 0.14MB + Engine InnoDB
wpstg0_wpr_rucss_used_css: Daten: 0.02MB + Index: 0.09MB + Engine InnoDB
wpstg0_yoast_indexable: Daten: 0.02MB + Index: 0.09MB + Engine InnoDB
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wpstg0_yoast_migrations: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_yoast_primary_term: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_yoast_seo_links: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB

Post Type Counts

attachment: 506
custom_css: 1
customize_changeset: 4
document_template: 6
elementor_library: 1
et_body_layout: 9
et_header_layout: 8
et_pb_layout: 9
et_template: 24
et_theme_builder: 1
fpf_fields: 59
mailpoet_page: 1
nav_menu_item: 8
page: 19
post: 4
product: 300
product_variation: 177
rcb-cookie: 1
revision: 448
seedprod: 1
shop_order: 64
shop_order_refund: 3
wcpa_pt_forms: 2
wp_global_styles: 7

Security

Secure connection (HTTPS): ?
Hide errors from visitors: ?

Active Plugins (34)

All in One SEO: von All in One SEO Team – 4.3.8
Borlabs Cookie - Cookie Opt-in: von Borlabs GmbH – 2.2.63
Borlabs Font Blocker: von Borlabs GmbH – 1.0.5
Code Snippets: von Code Snippets Pro – 3.4.0
Easy Store Vacation: von Samuil Marinov – 1.1.6
Flexible Checkout Fields PRO: von WP Desk – 3.5.5
Flexible Checkout Fields: von WP Desk – 3.5.9
Flexible Product Fields PRO: von WP Desk – 2.3.2
Flexible Product Fields: von WP Desk – 2.3.7
Flexible Quantity PRO: von WP Desk – 1.0.8
Flexible Wishlist: von WP Desk – 1.2.6
Google Analytics for WordPress by MonsterInsights: von MonsterInsights – 8.15
Image Carousel Divi: von learnhowwp.com – 1.0
Kadence WooCommerce Email Designer: von Kadence WP – 1.5.11
Klarna Order Management for WooCommerce: von klarna
krokedil – 1.7.2

Klarna Payments for WooCommerce: von krokedil
klarna
automattic – 3.0.7

MailPoet: von MailPoet – 4.18.0
One Stop Shop für WooCommerce: von vendidero – 1.3.8
Social Share for WooCommerce: von WPXtension – 1.2.2
SHOPVOTE: von SHOPVOTE – 2.1.1
Tawk.to Live Chat: von Tawkto – 0.8.0
Trusted Shops Easy Integration for WooCommerce: von vendidero – 1.0.6
UpdraftPlus - Backup/Restore: von UpdraftPlus.Com
DavidAnderson – 1.23.4

WooCommerce Flexible Pricing: von WP Desk – 1.5.1
Germanized für WooCommerce Pro: von vendidero – 3.7.0
Germanized für WooCommerce: von vendidero – 3.13.0
WooCommerce Payments: von Automattic – 5.9.1
WooCommerce PayPal Payments: von WooCommerce – 2.0.5
WooCommerce Shipping & Tax: von WooCommerce – 2.2.5
WooCommerce: von Automattic – 7.7.2
Divi Carousel Lite: von wowcarousel – 1.2.12
WP Rocket: von WP Media – 3.13.4
WP Slick Slider and Image Carousel: von WP OnlineSupport
Essential Plugin – 3.4

Backup Duplicator & Migration - WP STAGING: von WP-STAGING
WPStagingBackup – 2.15.0

Inactive Plugins (7)

Disable Gutenberg: von Jeff Starr – 2.9
Facebook for WooCommerce: von Facebook – 3.0.24
Flexible Quantity - Measurement Price Calculator for WooCommerce: von WP Desk – 1.0.15
OptinMonster: von OptinMonster Popup Builder Team – 2.13.4
Regenerate Thumbnails Advanced: von ShortPixel – 2.4.1
vendidero Helper: von vendidero – 2.2.0
Woocommerce Custom Product Addons: von Acowebs – 4.1.9

Dropin Plugins (1)

advanced-cache.php: advanced-cache.php

Must Use Plugins (2)

1&1 Product Subdomain: von 1&1 – 1.1.0
WP STAGING Optimizer: von René Hermenau – 1.5.1

Settings

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

WC Pages

Shop-Basis: #429 - /
Warenkorb: #7 - /warenkorb/
Kasse: #8 - /kasse/
Ihr Konto: #9 - /mein-konto/
Allgemeine Gesch?ftsbedingungen: #39 - /allgemeine_geschaeftsbedingungen/

Theme

Name: Divi
Version: 4.21.0
Author URL: https://www.elegantthemes.com
Child Theme: ? – Wenn Sie WooCommerce mit einem Theme
das Sie nicht selbst entwickelt haben
an eigene Bedürfnisse anpassen
dann empfehlen wir die Verwendung eines Child-Themes. Siehe Wie Sie ein Child-Theme erstellen (engl.)

WooCommerce Support: ?

Templates

Overrides: –

Klarna Payments Request Log

2022-10-13 12:57:18: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-10-13 12:57:18: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-10-13 12:57:16: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-10-13 12:57:16: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-10-13 12:57:15: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-10-13 12:57:15: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-10-13 12:57:09: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-10-13 12:57:09: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-10-13 12:57:08: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-10-13 12:57:07: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-10-13 12:57:05: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-10-13 12:57:05: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-10-13 12:57:05: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-10-13 12:57:05: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-10-13 00:32:11: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <h3>Klarna Countries</h3> <p>Production Countries: DE<br /> Test Countries: No countries selected</p> <h3>WooCommerce PayPal Payments</h3> <p>Onboarded: ?<br /> Shop country code: DE<br /> WooCommerce currency supported: ?<br /> Advanced Card Processing available in country: ?<br /> Pay Later messaging available in country: ?<br /> Webhook status: –<br /> Vault enabled: ?<br /> Logging enabled: –<br /> Reference Transactions: –<br /> Used PayPal Checkout plugin: –<br /> Tracking enabled: ?</p> <h3>Admin</h3> <p>Enabled Features: activity-panels<br /> analytics<br /> coupons<br /> customer-effort-score-tracks<br /> import-products-task<br /> experimental-fashion-sample-products<br /> shipping-smart-defaults<br /> shipping-setting-tour<br /> homescreen<br /> marketing<br /> mobile-app-banner<br /> navigation<br /> onboarding<br /> onboarding-tasks<br /> remote-inbox-notifications<br /> remote-free-extensions<br /> payment-gateway-suggestions<br /> shipping-label-banner<br /> subscriptions<br /> store-alerts<br /> transient-notices<br /> woo-mobile-welcome<br /> wc-pay-promotion<br /> wc-pay-welcome-page</p> <p>Disabled Features: product-block-editor<br /> minified-js<br /> new-product-management-experience<br /> product-variation-management<br /> settings</p> <p>Daily Cron: ? Next scheduled: 2023-06-07 15:30:12 +02:00<br /> Options: ?<br /> Notes: 128<br /> Onboarding: completed</p> <h3>WooCommerce Payments</h3> <p>Version: 5.9.1<br /> Connected to WPCOM: Yes<br /> Blog ID: 208269784<br /> Account ID: acct_1LF8Yz2HWFP5kXRK</p> <h3>MailPoet</h3> <p>Sending Method: MailPoet<br /> Send all site's emails with: Default WordPress sending method<br /> Task Scheduler method: WordPress<br /> Cron ping URL: https://couleurfetisch.de?mailpoet_router&endpoint=cron_daemon&action=ping</p> <h3>Action Scheduler</h3> <p>Complete: 1.208<br /> Oldest: 2023-05-07 13:51:01 +0200<br /> Newest: 2023-06-07 12:56:02 +0200</p> <p>Failed: 119<br /> Oldest: 2022-11-16 12:56:12 +0100<br /> Newest: 2023-06-07 03:05:03 +0200</p> <p>In-progress: 1<br /> Oldest: –<br /> Newest: –</p> <p>Pending: 87<br /> Oldest: 2023-06-07 12:52:38 +0200<br /> Newest: 2023-06-08 10:05:33 +0200</p> <h3>Status report information</h3> <p>Generated at: 2023-06-07 12:57:03 +02:00<br /> `</p>

Fatal eroor, I could not find anything regarding this issue.

Thank you and best regards

Jean-Pierre

Dear Elvira,

sorry for my late reply and thank you for looking into it. For now I found a plug-in (Kadence WooCommerce Email Designer) which at least can edit ~80% of automatic emails. It helps already a lot.

Once again thank you

Best regards Jean-Pierre

Dear @xue28, many thanx for your detailed reply and sorry for my late reply. Yes excactly what you did is what I want, but I face same problem as you. So I want to add a manuell order for a product which does not exist in my webshop. Therefor I have created a product in webshop as “blank product”. Now I want to create the manuel order, use the “blank product”, changing price (which works) but want also to change name of products from “blank product” to real product name, which would be shown in e.g. in the invoice to the client. So my aim is to overwrite a product name which I used when creating the manual order. Maybe if by WooCommerce not possible, I am ready to use an external plug-in, but I couldn′t find any info/help for this….

Many tx and best regards

Jean-Pierre