jpaglione

@zorem umm I’m not a programmer. Your response makes literally zero sense to me. You need to provide more simplified and clearer instructions on how to do something as simple as add tracking to woocommerce emails. I’m not the only person who had this issue.

This is not rocket science. I downloaded your plugin. I installed it. Your plug-in should take my tracking and present it to user in built in email template. It is not. You must solve this easily. You are not. It’s like buying a car and the car doesn’t start and you take it back to dealership and they instruct you to take apart the circuit board. Come on. That’s not adequate or acceptable troubleshooting.

I asked you to provide me the HTML code inside the completed/shipped email as below. This way I can paste overtop and overwrite my html code sitting in the tracking info section that is displaying the previous plugin “shipwire” tracking still. Your plug-in should overwrite this automatically but since it doesn’t then please provide this to me and I’ll try pasting it manually in its place in the email template html and hope that fixes it.

Woocommerce email html shows me:

<?php $package_count = 0; ?>
<?php foreach ( $SwOrder->tracking_packages as $id => $package ) : ?>
<tr>
<td style=”text-align:left; font-family:’Lucida Sans’,serif;”>
<?php if ( 1 < count( $SwOrder->tracking_packages ) ) : ?>
<p style=”color:#000000; font-size:14px; margin-top:0;”><?php printf( __( ‘Package %s’, ‘woocommerce-shipwire’ ), $package_count + 1 ); ?></p>
<?php endif; ?>
<?php $package_count++; ?>
<?php $tracking_number = esc_html( $package[‘tracking_number’] ); ?>
<?php $tracking_number = ( $package[‘url’] ) ? ‘‘ . $tracking_number . ‘‘ : $tracking_number; ?>
<p style=”color:#000000; font-size:14px; margin-top:0;”><?php echo $package[‘carrier’]; ?> – <?php echo $tracking_number; ?></p>

Can you show me the code your email has on the HTML template for Shipped/Completed email please? Like I pasted above

@zorem Yes but it’s not working as you can see. I am not using a special plugin for email. I am using the standard woocommerce email hook I believe with just my theme changing the email style. Is there a way for me to confirm this?

@zorem I do not believe I am using a customizer plugin for email. I think its the email option built into Woocommerce. But how can I check?

@zorem Here are the screenshots. Yes we know the code we pasted is not yours. It’s the code that is inside of the Woocommerce Email HTML template today on the “Completed/Shipped” automated email. It shows “shipwire” in the code which is the name f the fulfilment center we used to use to ship out our products but we turned off the Shipwire plugin so I am not sure why its still showing in the HTML code of the auto emails for completed/shipped email. Shouldn’t your plugin put your own HTML code into the email template for the tracking info we added via your plugin? I was hoping you might be able to give me code to paste into the HTML template for this email to replace this other code that references “Shipwire Tracking”.

Order Shipped in Tracking Options –
https://www.dropbox.com/s/4t97lvmgaf9vef5/shipping%20options.png?dl=0

Shipped Email – https://www.dropbox.com/s/92452riebs61j4y/shipped%20email.jpg?dl=0

• This reply was modified 3 years, 1 month ago by jpaglione.

Hello I am having the same issue @zorem. But my php HTML for the Completed email is showing a section of code in the shipping tracking section that references our previous shipping plugin “shipwire” even after I deactivated it. I cannot get the HTML to update to include reference to the tracking coming from your plugin. See code below. Can you help please?

<?php $package_count = 0; ?>
<?php foreach ( $SwOrder->tracking_packages as $id => $package ) : ?>
<tr>
<td style=”text-align:left; font-family:’Lucida Sans’,serif;”>
<?php if ( 1 < count( $SwOrder->tracking_packages ) ) : ?>
<p style=”color:#000000; font-size:14px; margin-top:0;”><?php printf( __( ‘Package %s’, ‘woocommerce-shipwire’ ), $package_count + 1 ); ?></p>
<?php endif; ?>
<?php $package_count++; ?>
<?php $tracking_number = esc_html( $package[‘tracking_number’] ); ?>
<?php $tracking_number = ( $package[‘url’] ) ? ‘‘ . $tracking_number . ‘‘ : $tracking_number; ?>
<p style=”color:#000000; font-size:14px; margin-top:0;”><?php echo $package[‘carrier’]; ?> – <?php echo $tracking_number; ?></p>