joymorin

I reached out to our web designers and got them to add caching page exceptions for the necessary URLs. This has indeed solved the issues with the email notifications sending. Thanks!

Still no luck getting the String Combine fields to work properly. If we’re run out of ideas for troubleshooting this for now, I will just go ahead and opt for two separate columns to display the first names and last names.

Thanks so much for your time and prompts replies, and of course for the great plugin!

I discovered something else strange that may or may not be related.

I just realized that when new participants sign up, I am not receiving an email notification saying so. I thought this function was working properly during our building/testing phase while our website was still on our web designer’s servers, but perhaps not. I just did a test and found that when I am logged into WordPress and submit a new signup, I DO receive an email notification as admin and I also received the “You’ve been added to the Find-a-Teacher page” email.

But when I submitted a new signup when I was NOT logged into WordPress, I did NOT receive an email notification for that signup. Nor did I receive an email saying, “You’ve been added to the Find-a-Teacher page.”

In both cases, the test participant info DOES successfully submit and appear in the table on the website.

• This reply was modified 3 years ago by joymorin.
• This reply was modified 3 years ago by joymorin.

In case this is useful information…

I discovered the reason why the “Full Name” column was displaying the text from the Template field while the other String Combine columns were just displaying blank space. The reason they were acting differently is because the “Full Name” column was the one set as the Single Record Link Field in Settings — i.e., the field on which to put a link to the [pdb_single] shortcode. When I changed the Single Record Link Field from “Full Name” to another column, the “Full Name” column now displays blank as do the other String Combine columns.

I went ahead and reinstalled the plugin following your instructions. Strangely, the problem is persisting exactly as before. The original “Full Name” String Combine column shows whatever exact text I have entered into the template field (with the exception of the older entries, which show the names correctly). I created a brand new String Combine field called “test,” and this one displays blank no matter what I type into the template field.

If I can’t get the String Combine feature to work, I might have to just revert to using two separate columns displaying first names and then last names.

If you have any other suggestions, please let me know! Thanks so much for the support you’ve provided.

Thanks! I turned on the debug log, change me the String Combine template field to “[city]”, and here’s what the log shows:

Log file initiated at: February 7, 2022 12:24 am UTC
[02/07/22 12:25am UTC]
PDb_Manage_Fields_Updates::update_fields update fields: UPDATE <code>wp_participants_database_fields</code> SET <code>title</code> = 'Full name', <code>group</code> = 'admin', <code>form_element</code> = 'string-combine', <code>help_text</code> = '', <code>options</code> = 'a:0:{}', <code>validation_message</code> = '', <code>default</code> = '[city]', <code>attributes</code> = 'a:0:{}', <code>signup</code> = '0', <code>csv</code> = '0', <code>readonly</code> = '', <code>sortable</code> = '0', <code>persistent</code> = '' WHERE <code>id</code> = '26' /* From [www.a2pianoteachers.com/wp-admin/admin-post.php] in [/nas/content/live/a2pianoprod/wp-content/plugins/participants-database/classes/PDb_Manage_Fields_Updates.php:191] */
[02/07/22 12:26am UTC]
PDb_List::_setup_iteration list query: SELECT p.id, p.full_name, p.full, p.city, p.zip, p.openings, p.travel_to_homes, p.online_lessons, p.demographics_taught, p.musical_styles FROM wp_participants_database p ORDER BY p.last_name ASC
[02/07/22 12:26am UTC]
PDb_List::_setup_iteration list query: SELECT p.id, p.full_name, p.full, p.city, p.zip, p.openings, p.travel_to_homes, p.online_lessons, p.demographics_taught, p.musical_styles FROM wp_participants_database p ORDER BY p.last_name ASC
[02/07/22 12:27am UTC]
PDb_List::_setup_iteration list query: SELECT p.id, p.full_name, p.full, p.city, p.zip, p.openings, p.travel_to_homes, p.online_lessons, p.demographics_taught, p.musical_styles FROM wp_participants_database p ORDER BY p.last_name ASC

Meanwhile on our website, you can see how the “Full Name” column shows literally “[city]” for a number of participants’ names.

Thank you so much for the suggestion. I followed your instructions, and unfortunately the problem is persisting. No matter what I place in the “Template” field, that exact text is displayed in the table instead of the proper data filled out by the participant.

To troubleshoot further, I decided to create a new field nearly identical to the “Full Name” string combine field I had set up previously. The only thing I did different was to name it “full” instead of “full_name”. Interestingly, this column remains blank, no matter what I type in the “template” field — whereas the original column always displays whatever I’ve typed into the “template” field (with the exception of the participants who entered their information a week or more ago. Those names do display properly).

I hope that makes sense. In short, it still seems to me that there is some kind of bug going on with the string combine function, since I can’t seem to get a newly created string combine field to work properly either. Of course, it’s always possible it’s something specific to our website or just something super obvious I’m missing!

Thanks so much for your help.

• This reply was modified 3 years ago by joymorin.

I think those steps might be a little bit over my head… or at the very least pretty time intensive, so I think I’ll remain content with the way the email addresses display as they are. But thank you so much for getting back to me so promptly for both questions!

Perhaps you could consider it as a future new feature for your plugin? Maybe other users would find it useful to be able to display an icon for email. It looks nice and also saves space in the table.

Anyway, thanks so much for the great plugin! Happy Holidays.

Thank you so much! That solution works perfectly for my website link column!

Any magic for using a similar approach for email addresses? I was thinking a clickable mail icon would take up less room than displaying the entire email address.

Do you use any plugin for the Gmail SMTP?

I’m not entirely sure if I know how to answer that question. I can tell you have nameservers pointed that allow me to use the Google suite. And I can tell you that I previously was using the Ninja Forms WordPress plug-in and experienced no trouble with the reply-to settings when using that form and replying to emails that came through. Does that help narrow down what might be causing the issue?

Thanks,
Joy

Thanks for the suggestion. I went ahead and entered {email-1} as the “From e-mail”, and ran another test. Same issue, unfortunately.

And to answer your question, yes, the e-mail address that is currently overwriting the user e-mail is the same address set on the Settings > General page.

I’m stumped! Thanks for your help.
Joy

Hi Jonathan,

Thanks for your help. The screenshots were helpful, and thanks for the thought to make sure the changes were saved and published.

Here’s a look at my settings: https://snipboard.io/uYmMRH.jpg

I use Gmail to manage my site’s email. Here’s a screenshot of what I get when I hit reply to a test submission I made using the Forminator form: https://snipboard.io/vVqrlh.jpg

I’m not sure what’s going wrong here!

Thanks again for the help,
Joy

Update: I’m having no luck so far troubleshooting my issue. And I realized it’s not just ZIPs that aren’t working; it’s also MS Word docs. I’m guessing it’s everything except PDFs.

Anyone else having this issue?? I’m starting to wonder if I’m going to have to move to another plugin. I’d rather not, though — I really like the way WP-DownloadManager works!

I forgot to mention: I also tried deleting the ZIP folder from my server and then re-uploading it using the usual process via WP-DownloadManager.

Hi @jarret. I’ve just deactivated Jetpack, so feel free to take a look! Let me know if you see anything.

Hi Jarret. Unfortunately, all of the settings at Jetpack->Settings->Performance are already turned off, so that is probably not related to the issue.

The shop page normally shows preview images for each item for sale. (Easy Digital Downloads uses custom post types, which I believe are called “downloads”. By default, EDD shows thumbnails based on whatever image is set as the “featured image” on each product page.)

When I deactivate the Jetpack plugin, the thumbnails show just fine. When I activate Jetpack, the thumbnails stop showing. I could send you a screenshot of what the shop page looks like when Jetpack is deactivated, if that might help any. Let me know.

Any other ideas for how I should proceed, to solve this problem?