joshlfcox

Thanks

Hi @mihail-chepovskiy,

Any further suggestions to try or would you admin access to take a look?

Thanks

Hi @mihail-chepovskiy,

We’ve got the same php.ini settings for both sites and they sit on the same server, they do have separate databases.

Is there a memory limit you’d recommend? I gone from 128M to 256M to 512M to 1028M to try to get this working.

Thanks,

Josh

Hi @mihail-chepovskiy,

Thanks for the reply, I don’t think this is a theme or plugin conflict as the plugin is working fine on our staging site (set up for testing).

I’ve also just seen the update 2.8.0 and ran that but unfortunately it’s still not working.

Thanks,

Josh

Thanks @aslamdoctor, much appreciated, look forward to hearing from you.

That’s just default WooCommerce functionality?

Absolutely, happy to, but sorry can you please confirm which plugin do you mean?

Sorry, here’s the second screengrab:
https://snipboard.io/EraBXN.jpg

1. Is the product available in stock?
Yes, has about 16 in total across the variations.

2. Any other woocommerce related plugins you are using?
Yes, quite a few: Advanced Shipment Tracking for WooCommerce, Advanced Woocommerce Product Gallery Slide, Custom Order Status for WooCommerce, Facebook for WooCommerce, Jetpack, Mailchimp for WooCommerce, Print Invoice & Delivery Notes for WooCommerce, PW WooCommerce Gift Cards Pro, Storefront Product Sharing, WC Secondary Product Thumbnail, WooCommerce Admin, Woocommerce Gift Wrapper, WooCommerce POS, WooCommerce Product Stock Alert, WooCommerce Sequential Order Numbers, WooCommerce Shipping & Tax.

3. Is this the only variable product or there are others too?
No there are hundreds of other variable products.

Hi @aslamdoctor,

Thanks for the speedy reply, here are a selection of screenshots:

The product category showing count:
https://snipboard.io/8Qzxjo.jpg

The product category when rearranging:
https://snipboard.io/8Qzxjo.jpg

The single product when editing:
https://snipboard.io/QZYNeI.jpg

Let me know if you’d like any more. It’s strange, it seems to be the only product out of 600+ that’s we’re facing this issue with.

Thanks.