[email protected]

Thanks for getting back.

I’m unfortuntately technical enough to be dangerous, hence why we’re in this situation. ??

I am willing to edit code for sure.

It is self hosted using Laravel Forge and Digital Ocean as my host. (unfotuntately that means there is not a traditional htaccess file)

I believe there was a file missing from the main code base. (I had deleted some obvious malicious files and may have accidentally grabbed a real file)

I have re-installed Wordprss, i can see that my site has the pages listed from the database but we’ll need to re-upload our images and such.

I do have FTP and SSH access. I am much more comfortable using FTP for sure though.

The guys at Scand helped me out getting this resolved.

We checked the logs and found that no ticket was being created because “no file exists” on the error. Tried several options related to file attachments with no luck. They ended up finding some articles related to server settings and similar issues with OSTicket.

There was a server setting on our end that I never would have checked into. We were running PHP FastCGI and when that was set back to regular CGI things worked great as expected.

• This reply was modified 5 years, 1 month ago by [email protected].

Just emailed you.

Thanks, but I don’t see where that log is being created. I have checked the box on the OS Connector plugin to enable logging but I don’t see anywhere in the OSTicket settings to enable that if its possible.

Can you advise or let me know where to view that log?

it appears copy and paste from the OSTicket user interface was adding a space to the end of the key. Once I deleted the space at the end, it saved successfully.

I use MediaTemple for my host.

I was actually able to get it resolved. I had to login as the individual user to the email account, then turn on access for “Less Secure Apps” for that user individually. It wasn’t enough to do it from the admin level I guess. Once I updated that setting, the email worked fine.

Thanks for the followup.

UPDATE:

I tried updating the port to 587 and received the error below.

SMTP ERROR: Failed to connect to server: (0)SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

I am using the settings as were put in the help docs.

it’s a google apps domain so we’re using:
smtp.gmail.com

checked for SSL/TLS
Port is 465

and I’ve checked the user and password several times. I also made sure to login as the user to the browser email client and made sure it logs in, sends email, etc.

When tested with another user on the same domain/apps plan, it works fine.

Exactly what I needed. Thanks!

Thanks Bryan.

I’ll take a look at the CSS and see if I can update my styles for the button.

On the 2 headers issue, I’m not sure i have that control with the theme I’m using. I think the sticky header is a JS/CSS function they designed as I don’t really have a way to update that independently except to turn off.

Perhaps my issue will just be resolved by removing the domain search from the header area and just creating section in the body of the page. Not my ideal solution but definitely should fix the issue.

Thanks for the quick response.

Also, with the shortcodes, after searching it now displays 2 input fields. Should I move away from using the shortcode search feature?

thanks Bryan.

That worked great and was what I was missing. I also found the additional JS that I had in place.

Only thing now is that once you search for a domain, then close the modal, 2 input fields show up with a “continue to cart” button in the bottom left. Is that something from previous still affecting?

Also, the search text is not showing, but only showing the magnifying glass as a search button.

Thanks for your continued help!

Unfortunately I don’t remember but I’d imagine it was version 1.0. I was quick to try it out when it got released, set it up and left it alone.

I was able to fix my issues with the layout with CSS
(minus the button text)

However, it used to display the search results in a lightbox modal on the page, but it seems since the update that is not working either and I can’t remember where those settings may have been setup.

thanks Bryan.

I played with the second 2 options you mentioned, adding the shortcode twice with the elements I want.

I’m not sure I’m well enough versed in CSS to move the elements around to be in an order other than how they show in the rendered HTML so any tips would be appreciated there.

The main piece I’d like to move is for the add to cart button and price to show above the

content.

Thanks for the code. Works great!