Joseph

you can find documentation here classic.vfbpro.com as well.

Hi Cebetyr,

If you are using the free version and want to apply custom CSS, I would recommend adding CSS CLASS IDs to your form. Then use those class IDs to design your form to your liking. You will notice the form fields have class IDs, it is likely that your theme CSS is not overriding the CSS for our plugin because your using child theme and all. It is also possible something is caching your site and your just not seeing the results.

Hope this helps,
Joseph
VFBPro Support

It really sounds like a probable conflict to be honest. If you are able you might try to set to the default WP theme, and have only VFBPro turned on and test it. You might try commenting out all your custom css and work as welll and see if that might do it.

Thanks,
Joseph

Hello Jeff,

This message would be coming from your server more than likely. I’d work with your website host to see what permissions or other items need to be set to allow this. What is happening is it sounds like as an admin your permissions are allowing you to do it, but something on the public side you your hosting / site permissions is not permitted the upload.

Hope this helps,
Joseph
VFBPro Support

Hello,

Thank you for your message. So I think the first thing to try is add the appropriate closing semi-colon on all you css rules. Right now your syntax is a little off and I could see it causing some issues.

Example:

.visual-form-builder .vfb-error {
color: orange;
font-weight: 300
}

Should be:

.visual-form-builder .vfb-error {
color: orange;
font-weight: 300; <<< — need closing semi colon. This may fix the issue.
}

Lets start here and see if it helps.

Joseph
VFBPro Support

Hello Jignesh,

Thank you for your message. The first order of business and likely cause of this issue is the PHP version that your website server is running. Please make sure you are running php version 5.4 or better. Another possible situation is that something is in conflict like a malformed theme or plugin, you could try turning those off and see if that helps. I like it is likely the php version though.

Thank you!
Joseph
VFBPro Support

Hello Outer,

There are a few things that could cause this, probably on the clients end such as a misconfiguration in their browser. It is also possible that maybe your server needs to be updated to php 5.4 or better and that some browsers are having a hard time with WordPress running a lower PHP version. If you can find out which operating system and browser your client is using, it may be possible to further troubleshoot this.

Hope to help.

Thank you,
Joseph
VFBPro Support

Hello Katrien,

The entries do not transfer into our new plugin, as you discovered. Here is the documentation about migration from Classic, forms will transfer but some items have to be redone due to the new plugin architecture:

https://support.vfbpro.com/support/solutions/articles/4000043416-migrating-from-vfb-pro-2-x-to-vfb-pro-3-0

Hope this helps,
Joseph
VFBPro Support

We have a wide variety of hooks available that can accomplish various tasks like the one you want to accomplish. Here they are: https://classic.vfbpro.com/hooks/ some development experience is required to accomplish this.

Thanks,
Joseph
VFBPro Support

hi Duffy,

Since you have the pro version can you please submit a ticket at VFBPro.com? Everything on your form should show up in the email. This way we can take a look and see what may be going on here for you.

Thanks!
Joseph
VFBPro Support

Hello Kno13,

Thank you for your email. In the case of what you are trying to do above it sounds like you need to use conditional logic to accomplish this, but you would need our pro version for best results.

Hope this helps,
Joseph
VFBPro Support

Hello,

VFBPro is used very often with WordFence, so this may be a new development. We will have to take a look at this thank you for making us aware of this. I’ll pass this onto the developer to see if we need to look at something here.

Thanks,
Joseph
VFBPro Support

Hello Jesper,

This is happening because the title for the fields is longer on the last two for them all to look the same you would need to have either 1 line or 2 lines of text on each line.

Hope this helps,
Joseph
VFBPro Support

Sorry it took a few days to get back to you.

Hello Duffy,

Sorry for the slight delay in my reply, was out for a little while. So anything sent to the customer in theory could be manipulated, no real way around that. Everything on the form however should be showing in the email you get including the instructions, and that a box was checked that they agree etc. Is something missing from your email? Some email clients seem to block the signature image from passing through to email.

Thanks,
Joseph
VFBPro Support

Hello Simon,
Thank you for the message and compliment. :). I am thinking this is a minor conflict or your PHP version on your server is a little low. Here is some information on conflicts: https://classic.vfbpro.com/faq/resolving-theme-or-plugin-conflicts/. I lean towards php version though, make sure your running php 5.4 or better.

Hope this helps, and sorry for the slight delay on our reply.
Joseph
VFBPro Support