Jose Consador

Hi @oluz89,
You can use triggers for this. Check out https://chat.zendesk.com/hc/en-us/articles/212679617-Zendesk-Chat-triggers-resources .

Joms

@newsomjk

Is the custom login screen using the Zendesk for WordPress Plugin?

Hi Julian,
Yes you can change the language for the web widget by going into the settings for your Zendesk Support plugin and under Web Widget Settings, add this line at the bottom of the Web Widget Code field

<script>
  zE(function() {
    zE.setLocale('languagecode');
  });
</script>

Replace languagecode with the language code for the language you want the widget to appear in.

Also, check out https://support.zendesk.com/hc/en-us/articles/229167008-Advanced-customization-of-your-Web-Widget#topic_sty_j2r_gq for more information.

Hi,

Could you post the whole error here? Including the line number and which file it came from so we can help you debug the issue.

Thanks

Hi,
We just released version 1.4.8, that should no longer have the incompatible files.

Joms

Hi,
Upon checking it looks like there was a problem with how we deployed updates to the plugin. The JSON.php file that caused the warnings should no longer be there, it has been moved to the /includes directory of our plugin. For now, you can delete the root JSON.php file and leave /includes/JSON.php and your tests should pass. We will be releasing an update with the correct package soon.

Thanks for reporting this issue!

Marking this as resolved.

Hi,
Based on the warnings you provided, you seem to be using an older version of our plugin. The current version is 1.4.7 which was released to address these issues. Would you kindly verify that you are on v1.4.7 ?

Hi,
Looks like you got this working?

Hi,
It looks like you have some CSS that hides the chat iframe.

<div class="fusion-youtube-flash-fix">&shy;
<style type="text/css"> 
  iframe { visibility: hidden; opacity: 0; } 
</style></div>
<div id="main" class="clearfix " style="">

If you could update the css selector for this style to the specific iframe you need to be hidden that should fix the problem.

JOse

Hi fox-didl,
The plugin does not support this at the moment, however you can use this on your theme instead.

<script type="text/javascript">
var ua = navigator.userAgent.toLowerCase(),
platform = navigator.platform.toLowerCase();
platformName = ua.match(/ip(?:ad|od|hone)/) ? 'ios' : (ua.match(/(?:webos|android)/) || platform.match(/mac|win|linux/) || ['other'])[0],
isMobile = /ios|android|webos/.test(platformName);
 
if (!isMobile) {
 
   //place your live chat code here without the <script> tags
 
}
</script>

Hope that helps!

(@gzaccaria2017) may I know the URL to your website so that I may investigate? Or any logs from the browser console that has an error would be useful.

Hi @uschesch,
There is no automatic way to redirect users to your Zendesk Support site if the WordPress server is down. You and your customers can logon to Zendesk by using the URL https://<YOUR_ZENDESK_SUBDOMAIN&gt;.zendesk.com/access/normal at which point you can temporarily disable WordPress authentication until the server gets back up.

Hope that helps!

Hi @sidra,
If you have a development environment available, I suggest turning off all other plugins to determine which one may have a conflict with the Zendesk plugin. We can move forward from there.

Regards

Hi @gtosnipey,
What version of wordpress are you using? Also, please check if the file wp-login.php exists on your wordpress installation.

Thanks