AdTribes.io Development Team

Hi leestuttaford,

Thanks for your kind words and 5-star-review, much appreciated!

All the best,
Eva

Hi vahanavagyan1,

Thanks for using our plugin and reaching out to us.

Our plugin does not put private products in the feed at all. Are you sure they are private?

All the best,
Eva

Hi mugwumpr,

The undifferentiated solid block of text most likely is indeed caused by the file size. It just means that the browser was unable to process the entire XML file, never reached the end of the file and as such did not recognise it as XML.

Unfortunately there is no way to filter on number of records as you would need filters that support an AND statement. Ours do not do that yet. Filtering on category, product tags, product name or any other attribute is the most common way of doing this.

All the best
Eva

Hi sergkost,

Thanks for reaching out, sorry to see you are getting a warning message. It is related to an Elite feature where you can enable/disable the extra fields. Once you enabled the feature itself you also need to enable/disable the fields you want to see on the product edit pages, you can do so on this page:

https://www.dropbox.com/s/mndd9kxp9s7fxld/extra.png?dl=0

Once you did the PHP warning will also disappear. In the mean time we will make sure the warning will never show in the first place.

All the best,
Eva

Hi,

Thanks for sending over the debug.log. I had a look at it and found that the product feed creation hasn’t been running that stable at all last couple of weeks.

See this:
https://www.dropbox.com/s/zyxjf1eh8zf4auo/not-stable.png?dl=0

You’ll see that some days no update was done at all and number in your feed vary from 500 to 38.000 on any given day. Currently your CSV feed has about 32.000 items in it (header seems fine to us).

I would advise to:
– split the feed in smaller sizes of maximum 5000 – 10000 items per feed (use filters for this), meaning you would have to create a few feeds;
– switch from CSV to XML file format as it is more stable.

Best,
Eva

perfect, issue resolved then.

Thanks Linda for the suggestion, appreciated!

Captaincrank, try downloading our plugin it does indeed address the issue you are experiencing. Don’t hesitate to reach out to us whenever you need our support.

All the best,
Eva

Hi,

Thanks for checking the logs. Sorry to hear you found nothing in it, that will make it hard to determine what is happening to your feed.

Could you retrieve the debug.log of our plugin and copy/paste the URL? Instructions on how to retrieve the debug.log can be found here: https://adtribes.io/send-your-debug-log-to-support/

We might be able to find some clues in it as to what is happening.

All the best,
Eva

I assume you mean “Custom Label” instead of “Custom Field”? You can add up to 5 custom labels to your feed (0 – 4) and fill them with any attribute or static value you require.

When you want it to be yes you just do this:
1. Hit the “+ Add field mapping” on the field mapping page
2. Select “Custom label 0” from the left drop-down and “static value” in the right drop down.
3. put in “yes” in the input field.

https://www.dropbox.com/s/fk9jhi7w1v6dxp4/label0.png?dl=0

All the best,
Eva

Getting the thumbs of the main image is not possible using our plugin (it never supported this)

Hi Gregor,

We are no Facebook Shop experts but as far as I can tell you need to add products to your shop manually (one by one), see: https://www.socialmediaexaminer.com/how-to-set-up-a-shop-section-on-your-facebook-page/

Which means you will not be able to use a feed for this.

Best,
Eva

Hi mugwumpr,

Thanks forusing our plugin and reaching out to us. We haven’t made any changes to the plugin the last 4 days and the releases before that could not have caused such behaviour. That is why I suspect it has something to do with your server-settings/configuration or a plugin you installed recently that is somehow conflicting or taking away server resources.

Did you check the apache/wordpress and woocommerce logs to see if there is anything in there that points in the right direction? The thing to look for in the logs is “woo-product-feed-pro”. When you do find something then please copy/paste it in this topic.

All the best,
Eva

Have you tried what we suggested in our last reply? You did not respond to it.

“Please try to de-active and re-activate our plugin (do not delete it as you will lose your configured feeds) it will force the plugin to reload all templates.”

Regards,
Eva

Hi Mike,

It shows fine for us (for the UK), see:
https://www.dropbox.com/s/x8kvm2iuat6evgw/pinterest.png?dl=0

Please try to de-active and re-activate our plugin (do not delete it as you will lose your configured feeds) it will force the plugin to reload all templates.

Best,
Eva

Assuming the issue at hand has been solved (by email) I am going to close this issue for housekeeping reasons now.

Don’t hesitate to reach out to us again whenever you need our help.

All the best,
Eva