Jorge Mahecha

Hi @harren!

The screenshots indicate that the new product synchronization mechanism isn’t active yet, but that shouldn’t be the reason your products aren’t syncing. If you’d like to remove that “error” message, you just need to opt in to the mechanism by going to the settings page: https://d.pr/i/qVfMsU.

To help identify why your products aren’t syncing, could you share a screenshot of the channel visibility for one of the products that’s not syncing? Here’s an example: https://d.pr/i/FI4yzI. Additionally, on the connection test page (wp-admin/admin.php?page=connection-test-admin-page), could you click on “MC Connection Status” and share the results with us? Thanks!

Hi @harren! Thanks for reporting this. Just to confirm, when you go to the Connect Test Page at “wp-admin/admin.php?page=connection-test-admin-page” and click “Get API Pull Integration Status,” then you see the “error” like in the image below? Is that correct?

If that’s the case, it’s not technically an error. It just means you haven’t onboarded to the new syncing method, but that shouldn’t affect the product syncing using the classic mechanism. I’ll work on making that page less confusing.

As for your products not syncing, could you share the channel visibility status of the products? Or you could check under WC -> Status -> Logs to see if there are any issues you can share with us?

Thanks!

• This reply was modified 7 months ago by Jorge Mahecha.

Thanks @twisterbr for pointing this out! I was able to reproduce the issue when the Google account wasn’t enabled or was missing some required scopes. I’ve put together a PR to prevent this from happening: https://github.com/woocommerce/google-listings-and-ads/pull/2518

Hi @perlfan,

This would require adding some custom code, I’ve got an example here that might help: https://www.businessbloomer.com/woocommerce-add-css-woocommerce-emails/

By the way, have you tried MailPoet? It’s a fantastic tool for personalizing your WooCommerce emails!

If you are still having problems, we recommend asking development questions on the #developers channel of the WooCommerce Community Slack. Many of our developers hang out there and will be able to offer insights into your question. You can also seek help from the following:d

• A local web developer
• Codeable.io
• WooExperts

Hey @ostendo,

Appreciate you bringing this up! I managed to replicate it, and it turns out it’s a bug within WooCommerce. I’ve logged the issue here: https://github.com/woocommerce/woocommerce/issues/41840

If you need further assistance, just give me a shout!

Hi @renatojuneo!

I am not familiar with how DigitalOcean works however I found some information that could be helpful to you.

1. First of all, check that the REST API is enabled, you can check in the following section: WooCommerce > Settings > Advanced?>?Legacy API,?and the?Enable the legacy REST API?checkbox should be enabled.
2. What is the response and HTTP code when you call the API?
3. Are the credentials that you are using correct?
4. Is your .htaccess forwarding the auth headers to WordPress? See this link.
5. Other common connection issues.

I hope that this helps!

Thanks!

Hi @akshaygavhane99!

I am not familiar with how Pabbly works but it would be useful to share in the forum which hooks you are using and how you are implementing them, could you share that information?

Thanks!

Hi @toydubai,

The problem is likely caused by the theme that is used in your site, the theme “kiditos/woocommerce/loop/add-to-cart.php” is calling the filter woocommerce_loop_add_to_cart_link with only two parameters (it is missing the $args param), and it should be three. See how WooCommerce applies this filter.

The file “themes/kiditos/woocommerce/loop/add-to-cart.php” should be updated to use three parameters so it is aligned with the WC filter.

In case you are not familiar with PHP, I would advise you to contact the theme developers or a PHP developer so it can help you to update the theme.

Thanks!

Thanks for sharing the system report.

The channel visibility can be changed by following these steps:

– Go to the Product Feed section.
– There you will find a section named Product Feed.
– Click on the pencil, it is on the right side of your screen.
– Select the products you don’t want to show in the feed.
– Select the option “Don’t sync and show”
– Click Apply

See image: https://d.pr/i/KQxvRd

• This reply was modified 2 years, 2 months ago by Jorge Mahecha.

Hi @michelalshaer,

Could you please navigate to?example.com/wp-admin/admin.php?page=connection-test-admin-page (replacing?example.com?with your domain) and click on “Disconnect Google Account”, and after that you can try to connect again your account clicking on “Connect Google Account”.

Let us know if that fix the issue.

Thanks!

Hello ??!

Sorry, I can’t see any message error. ??

Could you share with us the Google Listings and Ads logs?

You can find this by going to WooCommerce->Status->Logs and searching for Google Listings and Ads logs.

Also would be really helpful to the System Status Report, to retrieve the System Status Report of your WooCommerce site: go to WooCommerce > Status and click on the “Get system report” button.

After that, click on the “Copy for support” and paste the content to send it to us.

Looking forward to the logs and the report.

Hello ??!

Thanks for reaching us!

Do the orders I placed in TEST mode affect inventory or income amounts??

Yes they do affect the inventory and the analytics stats.

I just want to know the easiest way to completely remove them, and then what ramifications will I have in doing so (will it affect inventory/income?)

Depending on your needs you have different alternatives:

• If you would like to delete all tests orders permanently you can follow these steps:

1. Head over to?WooCommerce->Orders
2. Select all test orders
3. Select the option?Move to Trash?in?Bulk Actions
4. Click on?Apply
5. Head over to?/wp-admin/edit.php?post_status=trash&post_type=shop_order
6. Click on?Empty Trash

Deleting the orders permanently won’t update the stock however it can be done manually by going to the product and setting the inventory quantity.

• If you would like to re-stock the orders, you can go to the order:
  • Click refund. See: https://d.pr/i/0azasO
  • Choose the quantity that you would like to refund. See: https://d.pr/i/vv3dRA
  • Click on “Refund Manually” or “Refund via Stripe”.

After the order is re-stock you can delete the order permanently so it won’t affect the stats.