Joovii

Ok so in that case there may be an issue with your origin address in your settings. Can you confirm you have the exact same suburb / postcode combination.

If that doesn’t work you may like to share us your site details to our contact form and we can take a look at your settings.

https://joovii.com/contacts/

regards

Andrew
Joovii Support

Hi Shannon,
Can you please check your product weight/dimensions and ensure that they are correct or similar to the inputs used in the validation test?

regards

Joovii Support

Hi,
If you would like further assistance please share your site url and also wp admin details via our support contact form. https://joovii.com/contacts/

Further updates have been included in V2.2.5 which includes the ability to turn on or off predictive suburb/postcode. Generally sites experienced the issues reported here due to javascript errors in the cart preventing the predictive address function from working properly. We advise anyone seeing this issue to:

1. Check for latest version updates
2. Check for any js error in cart page
3. If those cannot be address try turning off predictive address setting in admin.

regards

Joovii Team

If the sendle option is not showing at all (rather than showing with an error) the issue must be in your shipping class / shipping zone settings. We obviously can’t trouble shoot that from the frontend of your site, however if you would like us to check those in admin, please share a login via our contact form. https://joovii.com/contacts/

regards

Joovii Team

Hi,
Thanks for you feedback. This issue was resolved in one of the earlier releases. If you have experienced this issue you may find other bugs which have since been resolved. Please update to 2.2.3 which is current latest.

Joovii Team.

If you would like further assistance please share your site url and also wp admin details via our support contact form. https://joovii.com/contacts/
Also you may try our demo site for the same destination and see whether that also behaves as you experience on your site.
https://sendlewoocom.jooviidemo.com

We’ve just seen this issue solve on our demo site after completing the update to 2.2.3. Other things to check here are your pick up postcode/suburb combination. If you would like us to take a look please create an admin user/pass and share to us via contact form at https://joovii.com/contacts/

As per other response we have released v2.2.2 so please upgrade and advise whether this issue is still present. If so please provide details of your site url or contact us here: https://joovii.com/contacts/

The new version is available. Please download it.

Hi Nick,
Thanks for the feedback. Yes currently we don’t receive any difference in response between an invalid postcode/suburb combination and a no service area from sendle API. But you are right, the workaround to this is to pre-validate the postcode/suburb in the plugin against a known database of these. We are investigating this option and other alternatives such as full google maps validated addresses and likely to release an upgrade in the coming weeks which uses one of these methods to improve “address-ability”.

Short answer is both. Long answer – Weight is the minimum information required by Sendle to provide a quote. However if dimensions are listed on the product, these will be included in the package data submitted to Sendle API and in this case both weight and size are considered to obtain a more accurate quote.

Thanks for your question.

The edit referred to here is when editing the shipping method inside shipping zones. This is empty because no configuration is required at individual zone level. All Sendle plugin configuration is found in Woocommerce > Settings > Shipping > Sendle.