joostvanderzanden

@anastas10s thanks for your reply, but the issue is fixed because of the suggestion @femkesearacon made!

I removed the free shipping methods and added them again directly with 75.00 and 100.00. Also changed my flat rates decimals to a dot, to be sure. Lastly checked the checkboxes for the free shipping “apply the minimum order rule before voucher discount” and tested it. Everything finally works like expected.

Thanks @femkesearacon

Yes i installed storefront theme and disabled all plugins except for woocommerce. Just updated woocommerce to the latest version.

These are my results for shipping NL:
https://snipboard.io/UpYQ0m.jpg
https://snipboard.io/euXLxO.jpg

For shipping belgium i always see the flat rate and the free shipping, no matter the cart value.

https://quickforget.com/s/1ba9e9d8e9f92a789f968973bb68df5521f960a93cda4200

So this all maybe database related or something?

• This reply was modified 7 months, 1 week ago by joostvanderzanden.

Hello Zubair Zahid,

• Updated wordpress
• Deactivated all the plugins that can be deactivated (otherwise site breaks)
• Payment methods activated
• Screenshots of free shipping below

https://snipboard.io/0QHDoz.jpg
https://snipboard.io/fthBL4.jpg

Free shipping works correctly less than 100 euro (NL shipping):
https://snipboard.io/F0wECj.jpg
Free shipping is gone more than 100 euro (NL shipping):
https://snipboard.io/wtcOMX.jpg

https://quickforget.com/s/2be4ebdf3f59e94ac8dd06542f4ca276671c7539d5385c0e

Hi Zubair Zahid,

yes i already have a staging environment. this is the report of that environment:
https://quickforget.com/s/0929c3fe8d88d1d7883f6ad56139b76c13a3877951af1b80

Hello Zubair Zahid,

Thanks, here is the link: https://quickforget.com/s/a4cc97644ff130c65be5db8f53abfa5286ac324a03b53830

Yes, I tried that. Tried removing it and also tried with a default wp theme active, so the code is not triggered, but no success.

https://snipboard.io/qyvKGb.jpg

Hi @carolm29,

Thanks for the suggestion! Unfortunately it doesn’t work. I tried different routes in adding new shipping methods, also the way you suggested, but results in the same as I mentioned before. Issue persists. Good to point out: when I set the settings back to the for now “acceptable” flow in the order process the issues still persisted. I had to remove the free shipping methods and add them again in a different way, otherwise the issue was still there. Looks like it is not updating correctly. So it works now as expected, but if I check the box for the free shipping NL and BE “Apply the minimum order rule before voucher discount” then it goes wrong.

So here are the screenshots:
https://snipboard.io/JFfBjq.jpg

NL:
https://snipboard.io/TsPjxn.jpg
https://snipboard.io/B6eURI.jpg
https://snipboard.io/59M3GC.jpg
BE:
https://snipboard.io/MUOq3w.jpg
https://snipboard.io/59M3GC.jpg
https://snipboard.io/XTjagq.jpg

The last screenshot not needed, because i works in this setup without the checkbox “Apply the minimum order rule before voucher discount”.

Quic.cloud ticket center.

Ticket number = 72185715

Thanks, I’ve sent the log in the ticket center.

Thank you for your reply.
I tried the following things:
[esi shortcode_name ttl=”0″]
[esi shortcode_name ttl=0]
[esi shortcode_name ttl=”″]
[esi shortcode_name ttl=”1″]

Only the last one works (ttl=”1″). If I fill in 0 or nothing, the default private TTL from the settings is applied.
So now it caches the ESI block for 1 second. That is okay, but no cache would be perfect.