joose

okay my wording was not correct – what i checked with the hosting company was ‘space free on the physical disk’ – i used your words – but i would have thought you cud at least have given me the benefit of the doubt at having asked the right thing rather than telling me i am confused – maybe better not to assume the user on the other end is wrong as a first step.
if you read my first message – i said i want to keep using this plugin and who knows i may have bought the pro version as i am one of those people who does buy plugins if i like them – but if in the testing i find an error and i report it – its not a complaint – its a bug report – quite different and i was asking for advice not complaining.
my webhost response was
“I don’t know what the developer is talking about with the physical storage. If we had 30mb of physical space left on one of our biggest servers then heads would roll in our company rather quickly. Our recent servers are setup with Terrabytes of space.”

i have been in touch again with my host and they have checked my physical allocation on the server and its actually the same size as my hosting package – they are a good uk company who i have been using for many years on many sites. they say it cannot be a physical server space issue.

thanks david – i will chuck this back at my host and see what they say

yes – i read the link – but as i have heaps of space then i still dont understand why its not working and delivering my backups – i have 20GB of space on my hosting and i am using less than 2Gb
and my issue is not whether it it gives me reporting errors but whether it delivers me a backup – which it currently isnt – it stops before all the files are produced – so it means its not doing its job – and i want to understand why and fix it – so that i can carry on using what i think is a great plugin

i am using less than 10% of my available hosting space

puzzling cos i spoke to my web host company first and no issues

actually the problem is not resolved – i am still getting error messages – i have a screengrab – https://www.lovenairobi.com/lnwp/wp-content/uploads/2014/07/Untitled.jpg

nope – if u read my post – i checked both just to be sure.
i updated the plugin – deactivated – reactivated –
and the problem resolved itself today

Solved q2 – it was a user issue