Thank you for your response, but the slack channel seems to be reserved for contributors and not support questions
Slack communication is used for contributing to the WordPress project, be it code, design, documentation, etc….
Please note that there is no support channel for WordPress on Slack. The best place to get support is the www.remarpro.com support forums which are highly active and well maintained.
I can take a look at their IRC channel, though they state the best place for support is the forums.