jonpbradley

Thanks, I’ve messaged.

Thanks, just the ‘Pre-Sale Questions & Order Details’ form?

Is that secure to send a temporary admin link through?

Jon

I’ve tried this but, while it looks like it works, it then doesn’t allow me to fully set it.

When I first add the element I see this… https://capture.dropbox.com/RPr7K3ws1Hl7cCBh

When I click the dynamic icon I can choose ‘ACF File Field’ as expected but when I select that I then see this… https://capture.dropbox.com/2EJqkvDQFZ5JZ9nE

And there’s no icon to click to actually choose which field should be showing. Pretty sure I should be seeing the icon there as that’s what I have on all other elements (and it’s working like that for the title in this plugin). I’ve tried deactivating all other plugins but still no joy).

Jon

Thanks, I’ll do that.

Hey, just wondering if you’d managed to look at this anymore? Anything else we might be able to try?

Thanks, it seems like some emails are sending (I can see successful messages in the log on my Brevo account) but I can’t see a pattern for what emails are failing. Here’s a full error message from the latest failed message…

Type: Error
Date: 2 November 2023 at 3:15 pm
Content:
Mailer: Brevo
invalid_parameter: Unsupported file format: woo_233102_1

Source: WooCommerce
/home/christianconv/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php (line: 704)

Obviously the woo_233102_1 part varies though there are quite a few with that same code.

Does that help?

Thanks, when I send a test email it comes back with a success message and no errors. The error seems to suggest there’s something in some WooCommerce emails that is unsupported but I’ve not idea what.

Thanks, I’ll give that a try.

Thanks Report number: FHVDPVOU

That’s for site https://www.hailshamchurch.org/ but I’m having this issue on pretty much every site I lite speed and elementor. I’ll try and look out for it happening again (I can’t control when it does) and check on any errors.

Thanks

@oaoyadeyi thank you! That did just what I needed. Just checking with the client but I’ve managed to get the full item name in the meta data on Stripe now.

Thanks, I’m using ‘WooCommerce Stripe Payment Gateway’ from WooCommerce. Here’s my system report…

### WordPress Environment ###

WordPress address (URL): https://www.music-ministry.org
Site address (URL): https://www.music-ministry.org
WC Version: 6.0.0
REST API Version: ? 6.0.0
WC Blocks Version: ? 6.3.3
Action Scheduler Version: ? 3.3.0
WC Admin Version: ? 2.9.4
Log Directory Writable: ?
WP Version: 5.8.3
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.27
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 3000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 10.3.32-MariaDB-log-cll-lve
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.0.0
WC Database Prefix: 18ghk_
Total Database Size: 134.96MB
Database Data Size: 96.13MB
Database Index Size: 38.83MB
18ghk_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
18ghk_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
18ghk_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
18ghk_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
18ghk_woocommerce_order_items: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
18ghk_woocommerce_order_itemmeta: Data: 0.47MB + Index: 0.31MB + Engine InnoDB
18ghk_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
18ghk_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
18ghk_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
18ghk_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
18ghk_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
18ghk_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
18ghk_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
18ghk_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
18ghk_actionscheduler_actions: Data: 0.30MB + Index: 0.09MB + Engine MyISAM
18ghk_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
18ghk_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
18ghk_actionscheduler_logs: Data: 0.14MB + Index: 0.10MB + Engine MyISAM
18ghk_as3cf_items: Data: 0.13MB + Index: 0.17MB + Engine InnoDB
18ghk_commentmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
18ghk_comments: Data: 0.23MB + Index: 0.16MB + Engine InnoDB
18ghk_defender_audit_log: Data: 1.43MB + Index: 0.42MB + Engine MyISAM
18ghk_defender_email_log: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
18ghk_defender_lockout: Data: 13.66MB + Index: 22.72MB + Engine MyISAM
18ghk_defender_lockout_log: Data: 1.70MB + Index: 0.26MB + Engine MyISAM
18ghk_defender_scan: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
18ghk_defender_scan_item: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
18ghk_e_submissions: Data: 0.03MB + Index: 0.06MB + Engine MyISAM
18ghk_e_submissions_actions_log: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
18ghk_e_submissions_values: Data: 0.10MB + Index: 0.01MB + Engine MyISAM
18ghk_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
18ghk_litespeed_img_optm: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
18ghk_litespeed_url: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
18ghk_litespeed_url_file: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
18ghk_options: Data: 14.28MB + Index: 3.06MB + Engine InnoDB
18ghk_postmeta: Data: 44.47MB + Index: 5.97MB + Engine InnoDB
18ghk_posts: Data: 12.52MB + Index: 0.78MB + Engine InnoDB
18ghk_ppress_forms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
18ghk_ppress_formsmeta: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
18ghk_ppress_meta_data: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
18ghk_redirection_404: Data: 1.02MB + Index: 0.08MB + Engine InnoDB
18ghk_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
18ghk_redirection_items: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
18ghk_redirection_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
18ghk_sib_model_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
18ghk_sib_model_users: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
18ghk_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
18ghk_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
18ghk_terms: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
18ghk_term_relationships: Data: 0.14MB + Index: 0.11MB + Engine InnoDB
18ghk_term_taxonomy: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
18ghk_um_metadata: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
18ghk_usermeta: Data: 2.52MB + Index: 2.92MB + Engine InnoDB
18ghk_users: Data: 0.11MB + Index: 0.08MB + Engine InnoDB
18ghk_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
18ghk_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
18ghk_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
18ghk_wc_customer_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
18ghk_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
18ghk_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
18ghk_wc_order_product_lookup: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
18ghk_wc_order_stats: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
18ghk_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
18ghk_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
18ghk_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
18ghk_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
18ghk_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
18ghk_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
18ghk_yoast_indexable: Data: 1.44MB + Index: 0.24MB + Engine MyISAM
18ghk_yoast_indexable_hierarchy: Data: 0.04MB + Index: 0.08MB + Engine MyISAM
18ghk_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
18ghk_yoast_primary_term: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
18ghk_yoast_seo_links: Data: 0.11MB + Index: 0.03MB + Engine InnoDB
18ghk_yoast_seo_meta: Data: 0.30MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

acf-field: 7
acf-field-group: 2
amn_exact-metrics: 1
attachment: 579
custom_css: 1
downloads: 613
elementor_cf_db: 376
elementor_font: 7
elementor_icons: 1
elementor_library: 35
hymns: 283
nav_menu_item: 52
nfo_sermon: 37
oceanwp_library: 1
oembed_cache: 14
page: 58
post: 151
product: 16
revision: 1207
shop_coupon: 5
shop_order: 518
shop_order_refund: 2
ticket-meta-fieldset: 3
tribe_wooticket: 795
um_directory: 2
um_form: 6
um_mailchimp: 1
wphb_minify_group: 5

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (51) ###

404page - your smart custom 404 error page: by Peter Raschendorfer – 11.3.0
Advanced Custom Fields PRO: by Delicious Brains – 5.11.4
WP Offload Media Lite: by Delicious Brains – 2.5.5
Better archives widget: by Paul de Wouters – 2.2.1
Better Search Replace: by Delicious Brains – 1.3.4
cookie-cat: by bobbingwide – 1.4.5
Custom Post Type UI: by WebDevStudios – 1.10.1
Default featured image: by Jan Willem Oostendorp – 1.7.1
Donorbox Donation Form: by rebelidealist – 7.1.6
Extras for Elementor: by Namogo – 2.2.51
Elementor Pro: by Elementor.com – 3.5.2
Elementor: by Elementor.com – 3.5.3
Event Tickets Plus: by The Events Calendar – 5.3.2
Event Tickets: by The Events Calendar – 5.2.2
Favorites: by Kyle Phillips – 2.3.2
Beehive Pro: by WPMU DEV – 3.3.12
Health Check & Troubleshooting: by The www.remarpro.com community – 1.4.5
JetBlog For Elementor: by Crocoblock – 2.2.15
Current Year and Copyright Shortcodes: by David Gewirtz – 1.0.2
LiteSpeed Cache: by LiteSpeed Technologies – 4.4.6
Loco Translate: by Tim Whitlock – 2.5.5
Mailgun: by Mailgun – 1.7.9
Newsletter, SMTP, Email marketing and Subscribe forms by Sendinblue: by Sendinblue – 3.1.25
ninefootone - talks: by ninefootone – 0.6.7
Ocean Custom Sidebar: by OceanWP – 1.0.7
Ocean Extra: by OceanWP – 1.9.2
Ocean Social Sharing: by OceanWP – 2.0.0
Ocean Sticky Header: by OceanWP – 2.0.3
oik: by bobbingwide – 4.5.0
Blubrry PowerPress: by Blubrry – 8.7.8
Redirection: by John Godley – 5.1.3
Elementor Contact Form DB: by Sean Barton - Tortoise IT – 1.7
Search Everything: by Sovrn
zemanta – 8.1.9

Snapshot Pro: by WPMU DEV – 4.6.0
Termly | GDPR/CCPA Cookie Consent Banner: by Termly – 3.0.2
Ultimate Member: by Ultimate Member – 2.3.0
Ultimate Member - MailChimp: by Ultimate Member – 2.3.1
Ultimate Member - Notices: by Ultimate Member – 2.1.0
Ultimate Member - Profile Completeness: by Ultimate Member – 2.2.3
Ultimate Member - reCAPTCHA: by Ultimate Member – 2.2.1
Ultimate Member - WooCommerce: by Ultimate Member – 2.2.8
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.5.2
WooCommerce Product Image Gallery Options: by Create and Code – 1.1.0
WooCommerce Extended Coupon Features FREE: by Soft79 – 3.2.8
WooCommerce Stripe Gateway: by WooCommerce – 6.0.0
WooCommerce: by Automattic – 6.0.0
Defender Pro: by WPMU DEV – 2.6.5
WP HTML Author Bio: by TheDevCouple(Awais & Maedah) – 1.2.0
Block Uploading Images for WP Offload Media: by Sébastien Dumont – 1.0.1
ProfilePress: by ProfilePress Team – 3.2.6
WPMU DEV Dashboard: by WPMU DEV – 4.11.8

### Inactive Plugins (3) ###

Smush Pro: by WPMU DEV – 3.9.4
WooCommerce Admin: by WooCommerce – 3.0.3
Yoast SEO: by Team Yoast – 17.8

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

Health Check Troubleshooting Mode: by  – 1.7.2

### Settings ###

API Enabled: ?
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #3626 - /shop/
Basket: #3627 - /basket/
Checkout: #3628 - /checkout/
My account: #3629 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: OceanWP Child
Version: 1.0
Author URL: https://oceanwp.org/
Child Theme: ?
Parent Theme Name: OceanWP
Parent Theme Version: 3.1.2
Parent Theme Author URL: https://oceanwp.org/about-me/
WooCommerce Support: ?

### Templates ###

Overrides: oceanwp/woocommerce/cart/mini-cart.php
oceanwp/woocommerce/content-single-product.php
oceanwp/woocommerce/loop/loop-start.php
oceanwp/woocommerce/single-product/title.php

### Action Scheduler ###

Complete: 763
Oldest: 2021-12-10 14:48:30 +0000
Newest: 2022-01-10 14:07:13 +0000

Pending: 2
Oldest: 2022-01-10 15:07:13 +0000
Newest: 2022-01-11 12:32:01 +0000

### Status report information ###

Generated at: 2022-01-10 14:45:40 +00:00

Thanks, that may be the case. I’ll ask the main admin to make the link and then I think I can do the rest.

Thanks, yes I’ve got a plugin conflict. I can deactivate it and it’ll work and then when I reactivate it it works for a while and then falls over again. Other post suggest it’s not limited to one plugin so feel there should be a fix from the calendar plugin side.

Please ignore the above. I’ve taken things up with my hosts and they’ve helped me out.