Jonayed (woo-hc)

Hi @orlandosunshinetickets ,

It looks like Stripe has updated the “Credit Card/Debit Card” label in the latest version. However, you do have the option to customize this label.

To do so, go to WooCommerce > Settings > Payments > Stripe > Payment Method > Credit Card / Debit Card > Customize, and you’ll see an option to customize the label as shown in the screenshot below:

Let me know if this helps!

Hi @ahmedselim,

I am sorry to hear that you’re experiencing an issue where product prices change to “0” at checkout. However, when I tested adding a product to the cart on your store, it displayed the correct amount.

I noticed that you’re using the plugin Role and Customer Based Pricing for WooCommerce by Meow Crew (v1.6.0). It’s possible this plugin may be affecting the pricing display.

Could you try these steps to troubleshoot?

• Check the issue in an incognito browser window to rule out any caching.
• See if this issue occurs with a specific product.
• Let us know if you’ve already performed a full conflict test.

Please let us know how it goes or if you need any help with the testing!

Hi @vdub_nl,

I understand that the phone number and email fields are missing in the WooCommerce shipping details for a recent MyParcel shipment sent to a package locker. This prevents MyParcel from sending a PIN code to the customer for retrieval.

After reviewing your screenshot, it appears that this issue may be specific to orders placed with the IDEAL payment method. As a next step, could you please test an order using the IDEAL payment method to see if the issue persists?

Additionally, it would be helpful if you could share your site’s System Status Report. This will give us a clearer picture of your site’s setup and may help us identify the root cause. You can find the report under WooCommerce > Status—just click Get system report, then Copy for support.

If there are any fatal error logs, please share those too. You can find them under WooCommerce > Status > Logs.

Let us know how it goes, and we’ll be here to assist further!

Hi @luketapis,

Thank you for sharing the SSR! I’ve reviewed it, and everything looks in order on that front.

If you’re not receiving certain order details, like Address or Origin, it could be due to an issue in how these details are captured. Since you’re using multiple payment providers, it’s possible that some providers, aren’t sending the Address information to WooCommerce.

To help us pinpoint the cause, could you check if there’s a pattern with the missing details? For example:

• Does this issue occur with a specific payment method?
• Are users from certain countries affected more often?

These details will help us troubleshoot more effectively.

Additionally, could you please place a test order with tracking enabled to see if the information displays correctly? You might also want to review our guide on Order Attribution Tracking here for more insights on how it works: https://woocommerce.com/document/order-attribution-tracking/#section-1

If possible, could you please share your site’s Fatal Error Log? If there are any logs specifically related to WooCommerce orders, those would be helpful as well. You can find the logs by going to WooCommerce > Status > Logs.

Let us know what you find, and we’ll be here to assist further!

Hi there,

Thanks for sharing the System status report. It appears you’re using a Divi Child theme, which might be conflicting with WooCommerce, or a third-party plugin may be contributing to this issue.

To better assist you, could you create a test page and use the shortcodes [woocommerce_cart] and [woocommerce_checkout] to display the default Cart and Checkout pages? If this makes any difference there, it’s likely due to a conflict with your theme or a third-party plugin.

To pinpoint the cause, you may want to perform a full conflict test.

Let us know if this helps!

Hi @delanthear,

Thank you for sharing the details of your issue. It sounds like Divi may be conflicting with WooCommerce’s product category display functionality, affecting both Gutenberg blocks and shortcodes.

Since the WC Product by Category block?displayed correctly when you switched to the default theme, this does suggest a compatibility issue with Divi. I recommend reaching out to Divi Support with these findings—they may have additional insights or updates to improve WooCommerce block compatibility.

In the meantime, here are a few steps you can try:

• Conflict Test: Disable all plugins except Divi and WooCommerce to check if a third-party plugin might be causing the issue.
• Enable Divi Safe Mode: This will disable all custom code and plugins except WooCommerce and Divi, which can help isolate the issue. For more details on Safe Mode, check out the Divi Support Center Guide.

Please try these steps and let us know if this helps resolve the issue!

Hi @wollyhood,

I understand you are encountering an issue where, even after adding some custom PHP code to exclude virtual products from counting toward the free shipping threshold and the free shipping option still appears when the total of non-virtual products doesn’t meet the required minimum.

However, this request falls a bit outside the scope of support we provide here, as we focus on core plugin support. You can review what our support includes.? However, we have a variety of resources to help point you in the right direction!

For hands-on guidance, you may want to explore our WooCommerce Developer Portal, which offers detailed documentation and resources to help you build and refine custom solutions.

Alternatively, if you’re looking for professional support, Codeable.io or one of our WooExperts can connect you with vetted developers who specialize in WooCommerce customizations.

Additionally, you can reach out in one of the channels below with code customization questions:

• WooCommerce Advanced Facebook Group
• WooCommerce Developer Slack Channel

Hope this helps!

Hi @fotske,

I have tried to adding apostrophes (') in the Address field on my sandbox checkout page; however, I wasn’t able to reproduce the issue on my end, as shown below:

To check if this plugin or another third-party plugin/theme might be causing the issue, could you try running a full conflict test and recheck the issue? This involves:

• Switching temporarily to a default theme, like Storefront.
• Disabling all plugins except for WooCommerce.

It would also be helpful for us to review your site’s System Status report, as it can provide more insight into your site’s setup and help us pinpoint the cause of the problem. You can find the report under WooCommerce > Status. Click Get system report and then Copy for support.

Let us know if this resolves the issue or if there’s anything else we can assist with!

Hi @desharpe,

Thank you for reaching out and letting us know the issue still isn’t resolved. I understand you’ve already tried several steps, but the images are still not syncing with Google.

After reviewing your product image, I noticed that it contains some text elements that Google typically doesn’t accept for product images. This image appears more like a promotional banner rather than a primary product image, which may be causing the sync issues.

Here are some key points from Google’s Product Image Guidelines to keep in mind when designing product images, as certain elements may conflict with Google’s requirements:

• Avoid images that contain promotional elements or overlays, such as:
  • Calls to action (e.g., “buy now”)
  • Service-related information (e.g., “extended warranty”)
  • Free shipping or price details
  • Promotional adjectives (e.g., “best,” “cheap”)
  • Product conditions or compatibility (e.g., “new,” “2-piece”)
  • Any overlays, including watermarks, brand names, and logos
  • Barcodes or other labeling
  • Brand, manufacturer, or retailer names and logos

You can review the full guidelines here for more information: Google Product Image Guidelines.

Please update your images according to these guidelines, and let us know if this helps!

Hi @chengjianping,

Thank you for getting back to us and for letting us know that you’ve managed to resolve the issue using custom Code.?

I’ll go ahead and mark this thread as resolved. However, if you ever have more questions or issues in the future, don’t hesitate to kick off a?new topic.

Cheers!

Hi @tobiasoptin,

Thank you for providing a detailed breakdown of the issue. From what you’ve described, it sounds like product variations in exported orders display incorrectly when placed by an admin, but they appear fine for customer orders from the front end.

To help resolve this, please try the following steps:

• Update the WooCommerce Database: Go to WooCommerce > Status > Tools > Update Database to reindex and synchronize variation data, which may resolve any data sync issues.
• Regenerate Product Lookup Tables: After updating, go to WooCommerce > Status > Tools and regenerate the product lookup tables.

If the issue persists, you might want to run a full conflict test to check if any third-party plugins or themes are contributing to this behavior.

Please try these steps and let us know if it makes a difference!

Hi @favdes,

From what you’ve described, it sounds like some customers are seeing an internal server error on the checkout page. This error is likely related to an issue in the WooCommerce checkout process, especially during the creation or handling of new customer accounts.

To help us investigate further:

• Could you confirm exactly when this error appears? For instance, does it occur with a specific payment method, like Klarna or Credit Card?
• Any additional details about how users are experiencing this issue would be helpful.

In reviewing your server status, I noticed a few issues:

• Klarna Payment Logs: There are multiple 401 Unauthorized and 404 Not Found errors, which may indicate problems with API credentials or communication with Klarna’s server. You could try disabling the Klarna payment option temporarily to see if the issue persists.
• Failed Scheduled Actions: There are currently 458 failed scheduled actions, which could impact WooCommerce processes, especially during high traffic. You can check these under WooCommerce > Status > Scheduled Actions and retry any relevant actions manually. If they continue failing, this might indicate a plugin or theme conflict.

For a thorough check, you may want to try a full conflict test to see if any plugin or theme is contributing to the issue. This guide explains how to test for conflicts: WooCommerce Conflict Testing Guide.

Also, since you mentioned your site experiences high traffic, server load might be a factor. During traffic spikes, if too many users access your site simultaneously, the server might reach its maximum connection limit, leading to “Internal Server Errors.” If the above steps don’t resolve the issue, it may be worth consulting with your hosting provider to rule out server-side limitations.

Please try these steps and let us know if this helps!

Hi @alexandrejj

Thank you for letting us know. If switching to the default theme doesn’t resolve the issue, please try the following steps to identify if a plugin is causing the problem:

• Deactivate all plugins except WooCommerce.
• Switch to the default Storefront theme.
• Change your site language to English (EN), then switch it back to French (FR).
• Go to Dashboard > Updates and update the translations for the French pack.

If this doesn’t resolve it, you also have the option to upload the language FR file manually. You can find detailed instructions in this guide: Downloading Translations Manually.

Please try these steps and let me know if this helps!

Hi @mervyntsao

https://ohwhat.com/my-account/

Click in”LOGIN“…then?only?keep the LOGIN-Section box.

To display only the login form on your My Account page and remove the registration section, Navigate to WooCommerce > Settings > Accounts & Privacy > Account Creation. Uncheck the option labeled Allow customers to create an account on My account page.

Please check and let me know if this helps!

Hi @raunhar,

It seems you’re not receiving email notifications when you manually create an order from the WP Order dashboard, but everything works fine when a customer places an order from the front end. This shouldn’t be happening.

To troubleshoot further, could you please try using the WP Mail Logging plugin? It will allow you to check if the email was sent or logged. If the email isn’t logged, it could indicate a conflict preventing your site from generating the emails.

This kind of issue is often caused by third-party plugins or themes that might interfere with the default WooCommerce New Order email template. I recommend performing a full conflict test to see if that helps resolve the issue.

Additionally, it would be helpful if you could share your site’s System Status Report. This will give us a clearer picture of your site’s setup and help us identify the root cause. You can find the report under WooCommerce > Status. Simply click Get system report, then Copy for support.

If there are any fatal error logs, please share those as well. You can find them under WooCommerce > Status > Logs.

Let me know how it goes!