Jonayed (woo-hc)

Hi @cycleway,

I’m sorry to hear you’re having trouble reconnecting your account to Facebook. The error message, “Heads up! It looks like there was a problem with reconnecting your site to Facebook,” suggests there may be a few things to double-check.

First, could you confirm whether Two-Factor Authentication is enabled on your Facebook account? This setting can sometimes impact the connection. For more information on Facebook’s requirements, please refer to this guide.

Next, try deactivating and deleting the plugin, then reinstall it and attempt to connect it with Facebook again.

If that doesn’t resolve the issue, consider uninstalling the WooCommerce Integration app from your Facebook Business App Store, and then reconnecting it. This reset often resolves connection problems.

Let me know how it goes.

Hi @mmk175,

It looks like you’re encountering an issue with the Facebook Redirect URI not being whitelisted in your app settings. To locate the current Redirect URI, please follow these steps:

1. Go to Facebook for Developers.
2. Click My Apps in the top-right corner and select the app associated with your WooCommerce store.
3. In the left-hand sidebar, expand Facebook Login and click Settings.
4. Scroll down to the Client OAuth Settings section and locate the Valid OAuth Redirect URIs field. Here, you’ll need to enter the exact redirect URI provided by your WooCommerce plugin.

For a visual guide, feel free to refer to this documentation.

Please give this a try and let me know if it helps!

Hi @thijmendelucro,

It sounds like you’re experiencing issues with connecting your Merchant Center account, even after attempting to link the non-www version of your website.

To help troubleshoot, could you please confirm that your Google account has the required permissions for this connection? Once you’ve checked that, here are some steps to try a fresh reconnection:

1. Go to https://example.com/wp-admin/admin.php?page=connection-test-admin-page.
2. Under Merchant Center, click MC Disconnect.
3. Under Google Account, click Disconnect Google Account.
4. Under Jetpack, click Disconnect Jetpack. (if available)

Next, please go to your Google account’s security settings, remove all access permissions for WooCommerce, and then repeat the setup process in the plugin.

For a full guide on connecting your Google Merchant Center account, please refer to this article.

Let me know if this helps or if you have any questions along the way!

Hi @desharpe

I understand how frustrating it must be that this issue is still persisting, especially after all the troubleshooting we’ve done together. Let’s try a different approach to help narrow down the cause.

I took a look at your other product images, and they seem consistent, so it’s unlikely that the images themselves are the issue for this product specifically.

As a next step, could you try deleting the images from your media library and the product itself, then re-create the product with the same settings with slight adjustment? This will help determine if there’s a glitch in the product data. I’d also recommend creating the product with all plugins temporarily deactivated to see if there’s any interference.

Please give this a try, and let me know if it makes a difference.

Hi @onabhani,

Thanks for getting back to us. I understand this issue can be frustrating, especially when you’re expecting the GTIN display to work smoothly.

Based on the error, it appears you’re using a third-party theme like Woodmart, which may be contributing to the problem. For comparison, in my test environment using the default Storefront theme, the code displays the GTIN as expected. You can see how it’s working here with a sample variable product: ?https://pony-of-oxes.jurassic.ninja/product/patient-ninja/

This suggests that the issue may stem from the theme itself. I recommend reaching out to Woodmart’s support team to check if there are any compatibility issues with WooCommerce 9.2, specifically with the new Global Unique ID feature.

I hope this helps, and please let us know if there’s anything more we can do!

Hi @lucein

Thank you for providing the detailed breakdown and screenshot—it’s incredibly helpful for us as we look into this further.

I noticed several pending and canceled migration hooks. Have you tried running these actions manually to see if they complete successfully and resolve the issue? For better control over cron events on your WordPress site, I recommend using the WP Crontrol plugin, which can make managing these tasks easier.

Additionally, while WooCommerce doesn’t offer a direct option to rebuild the order search index from the admin interface, you can perform this task via the CLI. The following command should help synchronize the order search index:

wp wc cot sync

You can find more information about manual synchronization here.

Please give this a try and let us know if it helps!

Hi @ravanh,

I understand how frustrating it can be to receive repeated notices like WooCommerce database update required. I checked your site’s System Status Report, and everything looks solid.

However, have you tried updating the database by switching to the default Storefront theme and deactivating all plugins except WooCommerce? There may be a conflict blocking the update, so I suggest running a conflict test to help narrow down the cause.

Additionally, you can try accessing your database directly to check for any pending notifications. Here’s how:

1. Go to your WP database and locate the wp_wc_admin_notes table.
2. Look for any entries related to the database update and check if the status is set to Pending.
3. If so, you can manually change the status to Actioned to see if this resolves the issue.

The table structure should look something like this:

Please give this a try, and let me know if it makes a difference.

Hi @dmitrysomnowellmarketing,

It looks like you’re encountering several errors when trying to search for a product using specific terms on your Orders page, particularly with the term “F20.” From what I can see, an admin-ajax.php error is occurring, which may indicate something is blocking this specific search term.

Generally, admin-ajax requests can result in 403 errors if there’s interference. Could you check the response for this request and see if it provides any additional details on the error?

Additionally, I recommend consulting your hosting provider to investigate further, as this type of issue often relates to security measures like ModSecurity or Web Application Firewalls (WAF) that may be blocking certain requests.

Please let us know what you find, and if you need further assistance!

Hi @toad1010

It looks like you’re trying to adjust your shop’s product title alignment and remove the shadow. However, when I checked your site, it appears to be in maintenance mode.

This styling adjustment may be related to your theme’s customizations or the default shop page layout. For the best guidance on achieving this, I recommend reaching out to the theme author, as they’ll have the most insight. You can contact them directly in the Customify Support forum.

In the meantime, you might want to explore the Customizer settings, as there seem to be some options related to shop customization. You can find full documentation on this here: Customify Customizer Settings.

Please check these resources and let me know if you need further assistance!

Hi @merchemg,

From what you described, it sounds like subcategories and categories are appearing on your site, but the products within those categories aren’t displaying.

I had a chance to review one of your category page, and it appears that both subcategories and products are present on a primary category page. You can see this here: https://postimg.cc/QVcQ73kg

Could you please provide more details on where exactly you’re noticing this issue? If it’s happening on specific pages, sharing those details will help us better understand and resolve the issue.

Please check and let me know how it goes!

Hi @mkovcu,

It seems you’re experiencing an issue where the WooCommerce order number appears on customers’ bank statements when they pay via credit card through Stripe, but not when they use EPS.

From what you described – Stripe has confirmed that it’s currently expected behavior for the order number not to display for EPS payments, as this functionality is not yet supported with the plugin.

We value your feedback and are always looking for ways to enhance our products and services. Suggestions from users like you are invaluable.

If you’d like, you can submit feature requests or upvote existing ones on our feature request page here.

Please let us know if there’s anything more we can help with.

Hi?@catalin-stoican

By default, the Filter Products by Attribute block displays all terms for a selected attribute, regardless of product availability in the current view. This means the filter may show all possible attribute options, even if only one product in a subcategory has a specific attribute.

To make the filter display only relevant attribute terms (those associated with products currently visible), you can use the WooCommerce Product Search extension. This allows you to include a Product Filter – Attributes widget, which dynamically adjusts the filter options based on the products in view.

WooCommerce.com offers a 30-day refund policy which you can take advantage of, allowing you to test the plugin, and make sure that it works the way you need.

Should you have any pre-sales-related questions, kindly contact us directly at WooCommerce.com → My Account → Support. You will need to create an account if you do not have one already.

Hope this helps!

Hi @bserg66,

It looks like your child theme’s style.css file is being referenced in the code. Have you tried opening the style.css file directly in the browser to check for any errors, or to confirm if the file is missing? Also, try updating the version number in the CSS (e.g., change from 1.0.1 to 1.0.2) to rule out any caching issues.

Additionally, I recommend testing single elements, like post titles, to ensure each style applies correctly. It’s possible that the .site-branding class is being overridden by the main theme. In this case, using more specific selectors and nesting your CSS may help target the elements accurately.

Hope this helps!

Hi @onabhani

I understand you’re experiencing issues displaying the Global Unique ID (GTIN, UPC, EAN, or ISBN) on your product pages. You are correct, indeed WooCommerce has introduced a new field called Global Unique ID, which functions similarly to the SKU field and ensures uniqueness across all products.

To display this field on your product pages, you can add a custom function to your theme’s functions.php file or use a plugin like Code Snippets for a safer approach.

https://gist.github.com/imhossen1/5a2d63e63e29b5e683667b60332f804c

This code should work for simple products. If you’d like compatibility for both simple and variable products, you can use the script found here: GitHub Gist.

I hope this helps! Let me know if you have any questions.

Hi @spyr05,

Thanks for sharing the screenshot of your setup—it’s very helpful! It seems you’re experiencing an issue where tax isn’t showing for orders with free shipping, but it works correctly with paid shipping. I tested similar settings in my sandbox but didn’t encounter this issue.

To help troubleshoot, could you try switching to a default theme (like Storefront) and check if the issue persists? Sometimes, third-party themes or plugins can cause this type of problem. Running a full conflict test may also help pinpoint the source.

Additionally, if you could share your site’s System Status Report, it would give us more insight into your setup and help identify the root cause. You can find this report under WooCommerce > Status > just click Get system report, then Copy for support.

Let us know how it goes!