Jonayed (woo-hc)

Hi @stordar ,

I’m really sorry to hear that the “View Order” button on the order confirmation page is causing confusion for your customers who check out as guests. I completely understand how frustrating that can be!

By default, WooCommerce doesn’t include the “View Order” button in the order confirmation page, so something else—like a plugin or theme—might be adding it in. That’s why it’s causing the issue for your guest users, as they don’t have an account to view.

To get to the bottom of this, we’ll need a little more information from your site. Could you please provide a copy of your site’s System Status? You can easily find this by going to WooCommerce > Status, then clicking on Get system report and selecting Copy for support.

Once you’ve got that, just paste it into a code block in your reply, or feel free to use Pastebin and share the link with us.

Looking forward to hearing from you!

Hi @webmasterlm ,

Thank you for reaching out!

I attempted to check the issue on your site, but it seems that the plugin is active and modifying the checkout page, which is why I’m unable to review it.

To avoid making changes to your live site, I recommend creating a staging site using this plugin: WP Staging. Once done, please provide us with the link to the traditional checkout page while the checkout plugin is deactivated.

Additionally, could you please provide a copy of your site’s System Status? You can find it by navigating to WooCommerce > Status, then selecting Get system report and clicking Copy for support.

If there are any fatal error logs, please share those as well. You can find them under WooCommerce > Status > Logs.

Once you’ve gathered this information, you can paste it into a code block in your reply or use Pastebin to share the link with us.

Looking forward to your reply and assisting further!

Hi @yasserpo ,

I’m sorry to hear you’re encountering the “We don’t accept orders from the selected country” error during checkout in your WooCommerce store.

WooCommerce lets you control which countries you sell and ship to, and if those settings aren’t quite right, customers from certain locations might not be able to place orders.

To check this, head over to WooCommerce > Settings > General, and look for Selling Location(s). If it’s set to “Sell to all countries,” that should allow purchases from anywhere. If you’ve selected “Sell to specific countries,” just make sure the right ones are listed.

While you’re there, take a look at Shipping Location(s) as well. If shipping is limited to certain countries, but a customer is checking out from a different one, that could be causing the issue.

I also took a quick look at your checkout page, and it seems like it’s been customized—possibly by a third-party plugin. If I’m not mistaken, it could be this one: WooCommerce Checkout Field Editor Pro. If this plugin (or another similar one) is modifying checkout fields, that might be affecting country restrictions.

I came across a similar support thread where someone had the same issue, and it might have some helpful insights.

Give those settings a check, and let me know what you find.

Hi @ellejg ,

I appreciate the detailed breakdown of your setup and testing.

From what I can see, Apple Pay and Google Pay are currently handled by PayPal on your site, and only Link is enabled in Stripe.

Based on what I’m seeing, it looks like Apple Pay and Google Pay are showing correctly on iOS devices, so that part seems to be working as expected. https://ibb.co.com/spTdKBWr

The missing piece here seems to be the Pay with Link button. That could be due to a plugin or theme conflict.

A quick way to check is by temporarily disabling all other plugins except WooCommerce and Stripe, switching to the Storefront theme, and then seeing if the Pay with Link button appears at checkout. If it does, we’ll know there’s something interfering with it.

Also, since you mentioned that express checkout isn’t showing even for products priced above $0, could you share a direct link to one of those products?

I’d be happy to check from my end and see what’s going on.

Hi @frucci ,

I am sorry to hear you’re having trouble syncing your WooCommerce products to Google Merchant Center.

I checked the logs but didn’t find any errors that explain the issue. In this case, I recommend manually triggering a product sync:

1. Go to: example.com/wp-admin/admin.php?page=connection-test-admin-page (replace example.com with your actual domain).
2. Scroll to the product sync section at the bottom.
3. Click Sync All Products with Google Merchant Center.

This will attempt to sync your products. If an error appears at the top of the page, please share the details with us.

Additionally, could you provide a copy of your site’s System Status? You can find it by navigating to WooCommerce > Status, then selecting Get system report and Copy for support.

Once you’ve gathered this information, please paste it into a Code block in your reply or use pastebin.com and share the link with us.

Let us know what you find!

Hi @manfredk ,

I understand you’re looking to set up a shipping rate where every set of 6 items costs €7.50—for example, €7.50 for 1-6 items, €15.00 for 7-12 items, and so on.

To achieve this, we recommend using a specialized plugin like Flat Rate Shipping Plugin for WooCommerce. This plugin allows you to create multiple shipping methods and set up unlimited rules for shipping conditions.

Alternatively, you can use the following code snippet to implement this setup:

function custom_quantity_based_shipping( $rates, $package ) {
    $quantity = WC()->cart->get_cart_contents_count();
    $base_rate = 7.50;
    
    if ( $quantity > 0 ) {
        $sets_of_six = ceil( $quantity / 6 );
        $shipping_cost = $sets_of_six * $base_rate;
    } else {
        $shipping_cost = 0;
    }
    
    foreach ( $rates as $rate_key => $rate ) {
        $rates[ $rate_key ]->cost = $shipping_cost;
    }
    
    return $rates;
}
add_filter( 'woocommerce_package_rates', 'custom_quantity_based_shipping', 10, 2 );

If you’re comfortable with editing your site’s code, you can add this snippet to your child theme’s functions.php file. Alternatively, for a safer method, you can use a plugin like Code Snippets to apply the code without directly editing your files.

Please note that under our Support Policy, we cannot provide extensive assistance with customizations. For more complex or advanced changes, we recommend reaching out to Codeable or a Certified WooExpert.

I hope this helps point you in the right direction!

Hey @graphicdop ,

Thanks for keeping me posted!

To get a better look at what’s happening, it’d be really helpful to review your System Status Report. This gives us more insight into your setup and any potential conflicts.

You can find it by going to WooCommerce > Status in your dashboard. From there, click Get system report and then Copy for support.

If there are any fatal error logs, those would be useful too! You can check for them under WooCommerce > Status > Logs.

When you have that info, please paste it into a Code block in your reply or use pastebin.com and share the link with us.

Hey @swapot ,

I totally get how this could be a bit confusing! Let’s break it down together.

When you go to your Stripe Dashboard (https://dashboard.stripe.com/settings/payment_methods), you’ll see two sections: “Your configuration” and “WooCommerce Inc. configuration.” If you’re seeing a message that says, “WooCommerce Inc. is managing payment methods for you,” that just means WooCommerce has pre-set some payment methods on your behalf.

Because of this, you might not have direct control over certain settings in your Stripe Dashboard.

Can you take a look under “Your configuration” and see if both Apple Pay and Google Pay are active? If they aren’t, try enabling them and let me know what happens. Here’s a screenshot for reference:

Let me know what you find, and we’ll go from there!

Hi @charleyhankins ,

Thanks for reaching out!

I see you’re having trouble with the Express Checkout button. I took a look at your site, and it looks like the Google Pay button is showing correctly on other simple products, like this one: https://salononetwentyfour.com/product/hair-serum-for-men/

However, on the product page you shared https://salononetwentyfour.com/product/booth-rental/, it looks like the product is set as a Virtual.

Just to confirm—does this issue only happen with Virtual products?

Let us know, and we’ll be happy to dig deeper!

Hi @utahmicro ,

I’m really happy to hear that moving the domain to a different host helped resolve the issue!

I see you’ve already tried disabling each plugin except WooCommerce and switching the theme, but it didn’t do the trick.

Have you had a chance to double-check the account endpoint in your WooCommerce settings? You can find it by going to WooCommerce > Settings > Advanced > Account Endpoint. Make sure the Downloads endpoint is showing correctly, as shown in the screenshot below:

However, since everything is working fine now, I’ll go ahead and mark this as resolved.

Please don’t hesitate to create a new topic if you need further assistance.

Cheers!

Hi @nicolegomez18 ,

I’m really sorry to hear you’re having trouble with the Stripe payment gateway on your WooCommerce site!

Just to help me get a clearer picture—did the issue begin after you made any recent changes or updates on your site? Also, can you double-check that the “WooCommerce Stripe Gateway” plugin is both installed and activated? You can do this by heading to Plugins > Installed Plugins in your WordPress dashboard.

Once you’ve confirmed that, here’s a few things you can try:

• Temporarily switch your theme to a default one, like Storefront or Twenty Twenty-Four.
• Deactivate all plugins except WooCommerce and the Stripe gateway.
• Check if the Stripe payment option shows up again in WooCommerce > Settings > Payments.

If it does, reactivate your plugins one by one, testing after each one, to see which one might be causing the conflict.

To help us dive deeper, it’d also be great if you could send us your current System Status Report. You can find that in your WooCommerce dashboard under WooCommerce > Status. From there, select “Get system report,” then click “Copy for support.“

If you see any fatal error logs, please share those with us too. You can find them under WooCommerce > Status > Logs.

Once you have this info, feel free to paste it in a code block in your reply, or if it’s easier, use pastebin.com and send us the link.

Looking forward to hearing from you!

Hi @graphicdop ,

Thanks for reaching out!

If I move Free shipping on top and try to select Courier at the checkout, 20$ for this shipping does not add to the total price.

The flat rate shipping fee should be added to the total price, so it’s definitely not expected behavior if that’s not happening. I took a look at your site and was able to replicate the issue as well.

It’s likely a conflict with your theme or another plugin. Here are a few things you can try:

• Disable all plugins except WooCommerce
• Switch to the default Storefront theme to see if the issue persists.
• Remove any custom code that might be affecting the checkout.

Give that a try and let us know what you find!

Hi @thunderbunnyco ,

Thanks for reaching out!

By default, the address won’t show on the Customer Payment Page because it’s already filled in from the backend order. Since WooCommerce assumes that information is already available, it doesn’t display it again. But if you’d like to show it, you can add some custom code.

This guide walks you through how to do that: https://www.businessbloomer.com/woocommerce-billing-address-order-pay/

For the second issue—when sending an order to a customer, WooCommerce asks them to log in before paying. That’s actually a built-in security measure to prevent unauthorized payments.

If you want to allow customers to pay without logging in, you can tweak the settings using this guide: https://www.businessbloomer.com/woocommerce-allow-to-pay-for-order-without-login/

Please note that under our Support Policy, we cannot provide extensive assistance with customizations. For more complex or advanced changes, we recommend reaching out to Codeable or a Certified WooExpert.

I hope this helps point you in the right direction!

Hi @saucal,

Since this relates to a premium extension:?WooCommerce Subscriptions, you’ll need to contact us directly via?WooCommerce.com → My Account → Support. You may need to log in to the account used to purchase the extension, before you’re able to access that page.

As per the forum guidelines, no support for premium extensions is done here but we will be happy to assist you further from there.

Cheers!

Hi @wizardoz28 ,

Thanks for reaching out!

I understand that the issue started happening again after updating the plugin from version 9.2 to 9.3.1, and you haven’t made any other changes to your site.

To help us gain more insight into your setup, could you please share your System Status Report? This will provide us with valuable information to help resolve the issue.

You can find the report in your WooCommerce dashboard by going to WooCommerce > Status. From there, click “Get system report” and then “Copy for support.”

If there are any fatal error logs, please share those as well. You can access these under WooCommerce > Status > Logs.

Once you’ve gathered this information, please paste it into a code block in your reply or use Pastebin and share the link with us.