Forum Replies Created

Viewing 15 replies - 166 through 180 (of 208 total)
  • Plugin Support Jonayed Hosen (woo-hc)

    (@jonayedhosen)

    Hi @merchemg,

    From what you described, it sounds like subcategories and categories are appearing on your site, but the products within those categories aren’t displaying.

    I had a chance to review one of your category page, and it appears that both subcategories and products are present on a primary category page. You can see this here: https://postimg.cc/QVcQ73kg

    Could you please provide more details on where exactly you’re noticing this issue? If it’s happening on specific pages, sharing those details will help us better understand and resolve the issue.

    Please check and let me know how it goes!

    Plugin Support Jonayed Hosen (woo-hc)

    (@jonayedhosen)

    Hi @mkovcu,

    It seems you’re experiencing an issue where the WooCommerce order number appears on customers’ bank statements when they pay via credit card through Stripe, but not when they use EPS.

    From what you described – Stripe has confirmed that it’s currently expected behavior for the order number not to display for EPS payments, as this functionality is not yet supported with the plugin.

    We value your feedback and are always looking for ways to enhance our products and services. Suggestions from users like you are invaluable.

    If you’d like, you can submit feature requests or upvote existing ones on our feature request page here.

    Please let us know if there’s anything more we can help with.

    Plugin Support Jonayed Hosen (woo-hc)

    (@jonayedhosen)

    Hi?@catalin-stoican

    By default, the Filter Products by Attribute block displays all terms for a selected attribute, regardless of product availability in the current view. This means the filter may show all possible attribute options, even if only one product in a subcategory has a specific attribute.

    To make the filter display only relevant attribute terms (those associated with products currently visible), you can use the WooCommerce Product Search extension. This allows you to include a Product Filter – Attributes widget, which dynamically adjusts the filter options based on the products in view.

    WooCommerce.com offers a 30-day refund policy which you can take advantage of, allowing you to test the plugin, and make sure that it works the way you need.

    Should you have any pre-sales-related questions, kindly contact us directly at WooCommerce.com → My Account → Support. You will need to create an account if you do not have one already.

    Hope this helps!

    Hi @bserg66,

    It looks like your child theme’s style.css file is being referenced in the code. Have you tried opening the style.css file directly in the browser to check for any errors, or to confirm if the file is missing? Also, try updating the version number in the CSS (e.g., change from 1.0.1 to 1.0.2) to rule out any caching issues.

    Additionally, I recommend testing single elements, like post titles, to ensure each style applies correctly. It’s possible that the .site-branding class is being overridden by the main theme. In this case, using more specific selectors and nesting your CSS may help target the elements accurately.

    Hope this helps!

    Plugin Support Jonayed Hosen (woo-hc)

    (@jonayedhosen)

    Hi @onabhani

    I understand you’re experiencing issues displaying the Global Unique ID (GTIN, UPC, EAN, or ISBN) on your product pages. You are correct, indeed WooCommerce has introduced a new field called Global Unique ID, which functions similarly to the SKU field and ensures uniqueness across all products.

    To display this field on your product pages, you can add a custom function to your theme’s functions.php file or use a plugin like Code Snippets for a safer approach.

    https://gist.github.com/imhossen1/5a2d63e63e29b5e683667b60332f804c

    This code should work for simple products. If you’d like compatibility for both simple and variable products, you can use the script found here: GitHub Gist.

    I hope this helps! Let me know if you have any questions.

    Plugin Support Jonayed Hosen (woo-hc)

    (@jonayedhosen)

    Hi @spyr05,

    Thanks for sharing the screenshot of your setup—it’s very helpful! It seems you’re experiencing an issue where tax isn’t showing for orders with free shipping, but it works correctly with paid shipping. I tested similar settings in my sandbox but didn’t encounter this issue.

    To help troubleshoot, could you try switching to a default theme (like Storefront) and check if the issue persists? Sometimes, third-party themes or plugins can cause this type of problem. Running a full conflict test may also help pinpoint the source.

    Additionally, if you could share your site’s System Status Report, it would give us more insight into your setup and help identify the root cause. You can find this report under WooCommerce > Status > just click Get system report, then Copy for support.

    Let us know how it goes!

    Plugin Support Jonayed Hosen (woo-hc)

    (@jonayedhosen)

    Hi @orlandosunshinetickets ,

    It looks like Stripe has updated the “Credit Card/Debit Card” label in the latest version. However, you do have the option to customize this label.

    To do so, go to WooCommerce > Settings > Payments > Stripe > Payment Method > Credit Card / Debit Card > Customize, and you’ll see an option to customize the label as shown in the screenshot below:

    Let me know if this helps!

    Plugin Support Jonayed Hosen (woo-hc)

    (@jonayedhosen)

    Hi @ahmedselim,

    I am sorry to hear that you’re experiencing an issue where product prices change to “0” at checkout. However, when I tested adding a product to the cart on your store, it displayed the correct amount.

    I noticed that you’re using the plugin Role and Customer Based Pricing for WooCommerce by Meow Crew (v1.6.0). It’s possible this plugin may be affecting the pricing display.

    Could you try these steps to troubleshoot?

    • Check the issue in an incognito browser window to rule out any caching.
    • See if this issue occurs with a specific product.
    • Let us know if you’ve already performed a full conflict test.

    Please let us know how it goes or if you need any help with the testing!

    Plugin Support Jonayed Hosen (woo-hc)

    (@jonayedhosen)

    Hi @vdub_nl,

    I understand that the phone number and email fields are missing in the WooCommerce shipping details for a recent MyParcel shipment sent to a package locker. This prevents MyParcel from sending a PIN code to the customer for retrieval.

    After reviewing your screenshot, it appears that this issue may be specific to orders placed with the IDEAL payment method. As a next step, could you please test an order using the IDEAL payment method to see if the issue persists?

    Additionally, it would be helpful if you could share your site’s System Status Report. This will give us a clearer picture of your site’s setup and may help us identify the root cause. You can find the report under WooCommerce > Status—just click Get system report, then Copy for support.

    If there are any fatal error logs, please share those too. You can find them under WooCommerce > Status > Logs.

    Let us know how it goes, and we’ll be here to assist further!

    Plugin Support Jonayed Hosen (woo-hc)

    (@jonayedhosen)

    Hi @luketapis,

    Thank you for sharing the SSR! I’ve reviewed it, and everything looks in order on that front.

    If you’re not receiving certain order details, like Address or Origin, it could be due to an issue in how these details are captured. Since you’re using multiple payment providers, it’s possible that some providers, aren’t sending the Address information to WooCommerce.

    To help us pinpoint the cause, could you check if there’s a pattern with the missing details? For example:

    • Does this issue occur with a specific payment method?
    • Are users from certain countries affected more often?

    These details will help us troubleshoot more effectively.

    Additionally, could you please place a test order with tracking enabled to see if the information displays correctly? You might also want to review our guide on Order Attribution Tracking here for more insights on how it works: https://woocommerce.com/document/order-attribution-tracking/#section-1

    If possible, could you please share your site’s Fatal Error Log? If there are any logs specifically related to WooCommerce orders, those would be helpful as well. You can find the logs by going to WooCommerce > Status > Logs.

    Let us know what you find, and we’ll be here to assist further!

    Plugin Support Jonayed Hosen (woo-hc)

    (@jonayedhosen)

    Hi there,

    Thanks for sharing the System status report. It appears you’re using a Divi Child theme, which might be conflicting with WooCommerce, or a third-party plugin may be contributing to this issue.

    To better assist you, could you create a test page and use the shortcodes [woocommerce_cart] and [woocommerce_checkout] to display the default Cart and Checkout pages? If this makes any difference there, it’s likely due to a conflict with your theme or a third-party plugin.

    To pinpoint the cause, you may want to perform a full conflict test.

    Let us know if this helps!

    Plugin Support Jonayed Hosen (woo-hc)

    (@jonayedhosen)

    Hi @delanthear,

    Thank you for sharing the details of your issue. It sounds like Divi may be conflicting with WooCommerce’s product category display functionality, affecting both Gutenberg blocks and shortcodes.

    Since the WC Product by Category block?displayed correctly when you switched to the default theme, this does suggest a compatibility issue with Divi. I recommend reaching out to Divi Support with these findings—they may have additional insights or updates to improve WooCommerce block compatibility.

    In the meantime, here are a few steps you can try:

    • Conflict Test: Disable all plugins except Divi and WooCommerce to check if a third-party plugin might be causing the issue.
    • Enable Divi Safe Mode: This will disable all custom code and plugins except WooCommerce and Divi, which can help isolate the issue. For more details on Safe Mode, check out the Divi Support Center Guide.

    Please try these steps and let us know if this helps resolve the issue!

    Plugin Support Jonayed Hosen (woo-hc)

    (@jonayedhosen)

    Hi @wollyhood,

    I understand you are encountering an issue where, even after adding some custom PHP code to exclude virtual products from counting toward the free shipping threshold and the free shipping option still appears when the total of non-virtual products doesn’t meet the required minimum.

    However, this request falls a bit outside the scope of support we provide here, as we focus on core plugin support. You can review what our support includes.? However, we have a variety of resources to help point you in the right direction!

    For hands-on guidance, you may want to explore our WooCommerce Developer Portal, which offers detailed documentation and resources to help you build and refine custom solutions.

    Alternatively, if you’re looking for professional support, Codeable.io or one of our WooExperts can connect you with vetted developers who specialize in WooCommerce customizations.

    Additionally, you can reach out in one of the channels below with code customization questions:

    Hope this helps!

    Plugin Support Jonayed Hosen (woo-hc)

    (@jonayedhosen)

    Hi @fotske,

    I have tried to adding apostrophes (') in the Address field on my sandbox checkout page; however, I wasn’t able to reproduce the issue on my end, as shown below:

    To check if this plugin or another third-party plugin/theme might be causing the issue, could you try running a full conflict test and recheck the issue? This involves:

    • Switching temporarily to a default theme, like Storefront.
    • Disabling all plugins except for WooCommerce.

    It would also be helpful for us to review your site’s System Status report, as it can provide more insight into your site’s setup and help us pinpoint the cause of the problem. You can find the report under WooCommerce > Status. Click Get system report and then Copy for support.

    Let us know if this resolves the issue or if there’s anything else we can assist with!

    Plugin Support Jonayed Hosen (woo-hc)

    (@jonayedhosen)

    Hi @desharpe,

    Thank you for reaching out and letting us know the issue still isn’t resolved. I understand you’ve already tried several steps, but the images are still not syncing with Google.

    After reviewing your product image, I noticed that it contains some text elements that Google typically doesn’t accept for product images. This image appears more like a promotional banner rather than a primary product image, which may be causing the sync issues.

    Here are some key points from Google’s Product Image Guidelines to keep in mind when designing product images, as certain elements may conflict with Google’s requirements:

    • Avoid images that contain promotional elements or overlays, such as:
      • Calls to action (e.g., “buy now”)
      • Service-related information (e.g., “extended warranty”)
      • Free shipping or price details
      • Promotional adjectives (e.g., “best,” “cheap”)
      • Product conditions or compatibility (e.g., “new,” “2-piece”)
      • Any overlays, including watermarks, brand names, and logos
      • Barcodes or other labeling
      • Brand, manufacturer, or retailer names and logos

    You can review the full guidelines here for more information: Google Product Image Guidelines.

    Please update your images according to these guidelines, and let us know if this helps!

Viewing 15 replies - 166 through 180 (of 208 total)