Jonayed Hosen (woo-hc)

Hi @kevinbytebox,

It sounds like you’re experiencing issues with connecting your Merchant Center account. To help troubleshoot, could you please confirm that your Google account has the required permissions for this connection?

Once you’ve checked that, here are some steps to try a fresh reconnection:

1. Go to https://example.com/wp-admin/admin.php?page=connection-test-admin-page.
2. Under Merchant Center, click MC Disconnect.
3. Under Google Account, click Disconnect Google Account.
4. Under Jetpack, click Disconnect Jetpack. (if available)

Next, please go to your Google account’s security settings, remove all access permissions for WooCommerce, and then repeat the setup process in the plugin.

For a full guide on connecting your Google Merchant Center account, please refer to this article.

Let me know if this helps or if you have any questions along the way!

Hi @userweb

The way videos are displayed for each individual product it’s a bit tricky. WooCommerce’s built-in CSV importer is designed to handle image URLs in the “Images” field, automatically fetching and setting them as product images. However, it doesn’t natively support video URLs in the same way.

One option is to use a video shortcode in each product description, which would allow you to embed videos dynamically. For example, you could use the following shortcode format:

[video src="https://www.youtube.com/watch?v=tgbNymZ7vqY&t=3s"]

You can replace the URL with your video host link. For more information about customizing the shortcode, you may find this guide useful: WordPress Video Shortcode.

I hope this helps!

Hi @fsalvail

Thank you for sharing more insight on this issue. It appears that bulk editing isn’t working with pricing as expected since version 3.2.10. I can see that you’ve already conducted a conflict test by disabling all plugins except WooCommerce and the Facebook for WooCommerce plugin.

Could you please share screenshots or a video showing the steps you’re taking to replicate the issue? This will help us understand the specific actions and settings involved so we can test on our end and identify a potential solution.

Thank you for your cooperation!

Hi @mmk175,

Thanks for sharing the screenshot! From what I see, it appears there aren’t any apps set up yet, which is why you’re not seeing the Redirect URI under App Settings.

To clarify, do you have another Facebook Developer account created and configured with WooCommerce? If you’ve previously created an app, it may show up. Please check if there’s an existing WooCommerce app connection by visiting this link: Facebook Business App Store and remove the connection if it’s available.

Here’s a full guide on how to remove the connection from the plugin: Uninstall Facebook for WooCommerce.

Once you’ve done that, could you please try the following steps?

1. Delete the Facebook for WooCommerce plugin from your site.
2. Reinstall it, and check again with only WooCommerce and Facebook for WooCommerce enabled, with all other plugins temporarily disabled.
3. Try accessing it in a different browser or an incognito window to rule out any browser extension issues.

Let us know if these steps help!

Hi @d88pak ,

Thank you for sharing more details about the issue.

To clarify, are you still seeing the pending action even after running it manually? Additionally, have you set up a server-level cron job by disabling WP-cron? Also, have you had a chance to manually disable all plugins to see if the number of past-due actions decreases?

It would also help us to review your current System Status Report to gain more insight into your setup. You can find this report in your WooCommerce dashboard by going to WooCommerce > Status. From there, please select Get system report and then Copy for support.

If there are any fatal error logs, please share those as well. These can be accessed under WooCommerce > Status > Logs.

Once you’ve gathered this information, please paste it into a Code block in your reply or use pastebin.com and share the link with us.

Thank you for your patience and cooperation!

Thank you for letting us know that the workaround is working for you! We appreciate your feedback on this issue, and I can confirm that our development team is working on a permanent fix.

I’ll go ahead and mark this thread as resolved, but if you have any other questions or run into issues in the future, please feel free to start a new topic.

Cheers!

Hi @cycleway,

I’m sorry to hear you’re having trouble reconnecting your account to Facebook. The error message, “Heads up! It looks like there was a problem with reconnecting your site to Facebook,” suggests there may be a few things to double-check.

First, could you confirm whether Two-Factor Authentication is enabled on your Facebook account? This setting can sometimes impact the connection. For more information on Facebook’s requirements, please refer to this guide.

Next, try deactivating and deleting the plugin, then reinstall it and attempt to connect it with Facebook again.

If that doesn’t resolve the issue, consider uninstalling the WooCommerce Integration app from your Facebook Business App Store, and then reconnecting it. This reset often resolves connection problems.

Let me know how it goes.

Hi @mmk175,

It looks like you’re encountering an issue with the Facebook Redirect URI not being whitelisted in your app settings. To locate the current Redirect URI, please follow these steps:

1. Go to Facebook for Developers.
2. Click My Apps in the top-right corner and select the app associated with your WooCommerce store.
3. In the left-hand sidebar, expand Facebook Login and click Settings.
4. Scroll down to the Client OAuth Settings section and locate the Valid OAuth Redirect URIs field. Here, you’ll need to enter the exact redirect URI provided by your WooCommerce plugin.

For a visual guide, feel free to refer to this documentation.

Please give this a try and let me know if it helps!

Hi @thijmendelucro,

It sounds like you’re experiencing issues with connecting your Merchant Center account, even after attempting to link the non-www version of your website.

To help troubleshoot, could you please confirm that your Google account has the required permissions for this connection? Once you’ve checked that, here are some steps to try a fresh reconnection:

1. Go to https://example.com/wp-admin/admin.php?page=connection-test-admin-page.
2. Under Merchant Center, click MC Disconnect.
3. Under Google Account, click Disconnect Google Account.
4. Under Jetpack, click Disconnect Jetpack. (if available)

Next, please go to your Google account’s security settings, remove all access permissions for WooCommerce, and then repeat the setup process in the plugin.

For a full guide on connecting your Google Merchant Center account, please refer to this article.

Let me know if this helps or if you have any questions along the way!

Hi @desharpe

I understand how frustrating it must be that this issue is still persisting, especially after all the troubleshooting we’ve done together. Let’s try a different approach to help narrow down the cause.

I took a look at your other product images, and they seem consistent, so it’s unlikely that the images themselves are the issue for this product specifically.

As a next step, could you try deleting the images from your media library and the product itself, then re-create the product with the same settings with slight adjustment? This will help determine if there’s a glitch in the product data. I’d also recommend creating the product with all plugins temporarily deactivated to see if there’s any interference.

Please give this a try, and let me know if it makes a difference.

Hi @onabhani,

Thanks for getting back to us. I understand this issue can be frustrating, especially when you’re expecting the GTIN display to work smoothly.

Based on the error, it appears you’re using a third-party theme like Woodmart, which may be contributing to the problem. For comparison, in my test environment using the default Storefront theme, the code displays the GTIN as expected. You can see how it’s working here with a sample variable product: ?https://pony-of-oxes.jurassic.ninja/product/patient-ninja/

This suggests that the issue may stem from the theme itself. I recommend reaching out to Woodmart’s support team to check if there are any compatibility issues with WooCommerce 9.2, specifically with the new Global Unique ID feature.

I hope this helps, and please let us know if there’s anything more we can do!

Hi @lucein

Thank you for providing the detailed breakdown and screenshot—it’s incredibly helpful for us as we look into this further.

I noticed several pending and canceled migration hooks. Have you tried running these actions manually to see if they complete successfully and resolve the issue? For better control over cron events on your WordPress site, I recommend using the WP Crontrol plugin, which can make managing these tasks easier.

Additionally, while WooCommerce doesn’t offer a direct option to rebuild the order search index from the admin interface, you can perform this task via the CLI. The following command should help synchronize the order search index:

wp wc cot sync

You can find more information about manual synchronization here.

Please give this a try and let us know if it helps!

Hi @ravanh,

I understand how frustrating it can be to receive repeated notices like WooCommerce database update required. I checked your site’s System Status Report, and everything looks solid.

However, have you tried updating the database by switching to the default Storefront theme and deactivating all plugins except WooCommerce? There may be a conflict blocking the update, so I suggest running a conflict test to help narrow down the cause.

Additionally, you can try accessing your database directly to check for any pending notifications. Here’s how:

1. Go to your WP database and locate the wp_wc_admin_notes table.
2. Look for any entries related to the database update and check if the status is set to Pending.
3. If so, you can manually change the status to Actioned to see if this resolves the issue.

The table structure should look something like this:

Please give this a try, and let me know if it makes a difference.

Hi @dmitrysomnowellmarketing,

It looks like you’re encountering several errors when trying to search for a product using specific terms on your Orders page, particularly with the term “F20.” From what I can see, an admin-ajax.php error is occurring, which may indicate something is blocking this specific search term.

Generally, admin-ajax requests can result in 403 errors if there’s interference. Could you check the response for this request and see if it provides any additional details on the error?

Additionally, I recommend consulting your hosting provider to investigate further, as this type of issue often relates to security measures like ModSecurity or Web Application Firewalls (WAF) that may be blocking certain requests.

Please let us know what you find, and if you need further assistance!

Hi @toad1010

It looks like you’re trying to adjust your shop’s product title alignment and remove the shadow. However, when I checked your site, it appears to be in maintenance mode.

This styling adjustment may be related to your theme’s customizations or the default shop page layout. For the best guidance on achieving this, I recommend reaching out to the theme author, as they’ll have the most insight. You can contact them directly in the Customify Support forum.

In the meantime, you might want to explore the Customizer settings, as there seem to be some options related to shop customization. You can find full documentation on this here: Customify Customizer Settings.

Please check these resources and let me know if you need further assistance!