Jon of the Wood

Thanks for your quick reply. The iframe is a different domain. And I’m open to getting the pro version, but the iframe content is not wordpress. Does that matter?

Thanks for your reply!

I tried the HTML5 player, and I do see the cloud with down arrow icon. When I click on it, however, it takes me to the same new tab as the ‘download’ link. And this still requires clicking on the 3 dots and selecting download.

Interestingly, I noticed these are the same behavior as if we clicked on ‘open in new window’.

Thanks much

Hi Patrick,
Thanks for your reply. I think I was able to fix it.
Warm regards,
Jon

Thank you so much for your prompt and helpful reply. So, just to confirm, the ‘service’ type (https://schema.org/Service) is not supported, right? Not even possible to make it ourselves, not even in the Pro version?

Warm regards

Hi Dario,
Sorry, I’m evaluating two ratings plugins, yours and another and accidentally put the message customized for them on yours.
But my questions are the same. Would you be willing to answer them? Here they are customized for you. How do I…
1. manually make a review without having to work in PHP (can I not just do this from the backend in what feels like a post?)

2. have the reviews apply to the site as a whole so it shows up in Google applied to our site as a whole

3. have the reviews be for custom schema type: Service. I’m hoping it will match to this: https://schema.org/Service

4. be able to manually place the reviews with testimonies on our reviews page

Thanks,
Jon

Thanks Matt, think I figured out the problem. Looks like it was my own mistake.
Happy Thanksgiving!

Oh, and the main issue is still there: I can’t push.
Sincerely,
Jon

Thanks for your response, Matt.

I tried increasing the memory limit to 1024 in php.ini and in wp-config.php.

Strangely, the memory_limit listed in the Revisr > Settings > Help tab still says 256.

Any ideas what next? I’d be willing to pay you for your time to help fix this.

Sincerely,
Jon

Thanks so much for your response, Matt.

I…
updated to plugin version 2.0,
applied the steps in the Heartbeat article,
raised the max_execution_time from 300 to 999,
and the problem still occurs.

Any ideas?

Here’s new debug info… (most of it anyways… I stripped out some for security’s sake)

### Begin System Info ###

— WordPress Configuration

Multisite: No
Version: 4.3.1
Language: en_US
Table Prefix: Length: 3
WP_DEBUG: Disabled
Memory Limit: 40M [is that too little? not even sure how to change that]

— Revisr Configuration

Plugin Version: 2.0
Automatic Backups: Disabled
Auto-Push: Disabled
Auto-Pull: Disabled
Import checkouts: Disabled
Import pulls: Disabled
Repository Detected: true
Repository Writable: true

— Server Configuration

Operating System: Linux
PHP Version: 5.4.45
MySQL Version: 5.6.23
Git Version: git version 1.7.1
Git Install Path: /usr/bin/git
MySQL Install Path: /usr/bin/mysql
Server Software: Apache

— PHP Configuration

Safe Mode: Disabled
Exec Enabled: Enabled
Memory Limit: 256M
Upload Max Size: 512M
Post Max Size: 128M
Upload Max Filesize: 512M
Time Limit: 999
Max Input Vars: 10000
Display Errors: On (1)

— WordPress Active Plugins

Gravity Forms: 1.9.14
Heartbeat Control: 1.0.3
Revisr: 2.0

### End System Info ###

As additional information, I realized that it is not the commit, that seems to work fine for large or small amounts. But it’s when pushing that the problem arises for more than small bits of the site.

Here’s what the host told me when I gave them instructions for replicating the issue:

————————–
Hello Jon,

Thank you for contacting us.

Thank you for the video and log in information for the replication of this issue.

I have reviewed your PHP settings on the server and everything looks to be good there. I have logged in and tested this commit from our side and for some reason you are right there is a large delay and it does not seem to connect.

I was not able to determine a 500 error, and truth be told there are no errors generating from the server when making this connection.

We are however seeing the follow internal website error from the logs:

[Tue Oct 27 09:26:46.589665 2015] [core:error] Script timed out before returning headers: admin-ajax.php, referer: ../wp-admin/admin.php?page=revisr

Seems perhaps admin-ajax.php may be the issue here. I would recommend reviewing this article and disabling the heartbeat connection, this may be the reason the connection is timing out:

https://www.inmotionhosting.com/support/website/wordpress/heartbeat-ajax-php-usage

Please let us know if you have any further questions or concerns; we are 24/7 and more than happy to help.
———————————–

Does this help?
Thanks,
Jon

(oops… since this thread is ‘resolved’ I will post my question as a new thread)

Thanks for your response. Let’s see… some follow up questions…

1. when you say “I would make sure that the files are owned by the same user as your Apache user and have the correct numerical permissions.” can you clarify which files you’re referring to?
2. one thing I noticed when examining previously successful commits (from this new server) in Bitbucket is that sometimes user listed in BitBucket was the one associated with the email of the WordPress admin account I was logged in with at the time rather than the one I had specified in the Revisr settings. Any idea why?
3. I’d really like to try a clean installation of Revisr now that we’re on this new server. I’ve tried to do that through the Plugins menu, but after reinstalling I see that the settings are still there, so it’s not been a completely fresh install. How do I completely get rid of the old install of the plugin?

thanks so much

Thanks so much for your help. Actually, I checked in the .git directory and don’t see that file. When my server admin and I were troubleshooting, we may have already removed it.

What if I just reinstall the plugin? I’m wondering if the two different server environments are causing the problem?

I tried reinstalling, but it appeared to maintain settings even though I thought WordPress said it would delete everything.

Is there a way to do a truly clean re-installation?

Thanks

Thanks, that seemed to do the trick! Must have just misplaced it in the wp-config.php file earlier.

p.s. I mistyped… that wasn’t the error file, but the debug info I believe you were asking for.

Here it is again after we made the hardcode change:
Operating System Linux
Exec() Enabled true
Git Install Path Not Found
Git Version git version 1.8.3.4
MySQL Install Path /usr/bin/mysql
File Permissions false
Repository Path /home/[website-name-removed-for-security]/public_html
Repository Status Click here to view.