JohnWalshGuitar

Hi,
The issue is not resolved unfortunately. The reason the Credit Card field works in your screenshot above is because I have the Paypal gateway deactivated for the last month. Paypal works by taking customers to the paypal site itself. Thanks for your help

Thank you for the info Kelly & Optimizing Matters.
I deactivated entirely all optimizing and caching plugins and the problem persists.

Hi Kelly,
Many thanks for getting back to me.
I had deactivated the Paypal gateway after posting my original message as a couple of people were telling me they could not pay with CC and i didnt want to lose the orders.
At the moment it is now active again on the site.
I have since update the database to version 4.6.1.
Once Paypal gateway is active(as it is now), the Stripe problem returns unfortunately.
I will leave it active until you have had a chance to see the behaviour on your end hopefully.
Regards,
John

Hey Kelly,
Many thanks for the reply. I switched to Storefront with only the plugins you mentioned active and the problem persists unfortunately.

Here is the system report:

### WordPress Environment ###

WordPress address (URL): https://johnwalshguitar.ie
Site address (URL): https://johnwalshguitar.ie
WC Version: 4.6.1
REST API Version: ? 4.6.1
WC Blocks Version: ? 3.4.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.6.2
Log Directory Writable: ?
WP Version: 5.5.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.22-1+ubuntu18.04.1+deb.sury.org+1
PHP Post Max Size: 100 MB
PHP Time Limit: 3600
PHP Max Input Vars: 10000
cURL Version: 7.58.0
OpenSSL/1.1.1g

SUHOSIN Installed: –
MySQL Version: 5.7.31-34-log
Max Upload Size: 50 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.8.1
WC Database Prefix: wp_
Total Database Size: 42.08MB
Database Data Size: 33.07MB
Database Index Size: 9.01MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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### Post Type Counts ###

attachment: 205
avada_faq: 9
custom_css: 1
display_type: 7
event: 1
fusion_element: 21
gal_display_source: 5
infobox: 8
lightbox_library: 7
nav_menu_item: 13
page: 16
portfolio: 1
post: 35
product: 6
revision: 5
shop_order: 26
sidebar: 1
slide: 7
wooframework: 156
wpcf7_contact_form: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (3) ###

WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.0 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce Stripe Gateway: by WooCommerce – 4.5.3 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce: by Automattic – 4.6.1

### Inactive Plugins (30) ###

Akismet Anti-Spam: by Automattic – 4.1.6
Autoptimize: by Frank Goossens (futtta) – 2.7.8
Avada Builder: by ThemeFusion – 3.1.1
Avada Core: by ThemeFusion – 5.1.1
Connects - Mailchimp Addon: by Brainstorm Force – 2.1.3
Contact Form 7: by Takayuki Miyoshi – 5.3
Convert Plus: by Brainstorm Force – 3.3.2
Disable Cart Fragments: by LittleBizzy – 1.3.0 – Installed version not tested with active version of WooCommerce 4.6.1
Elementor: by Elementor.com – 3.0.12
Gallery Manager Lite: by Dennis Hoppe – 1.6.55
GigPress: by Modern Tribe
Inc. – 2.3.24

Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.12.3
iThemes Security: by iThemes – 7.9.0
Photoswipe Masonry: by Web Design Gold Coast – 1.2.11
PHP Compatibility Checker: by WP Engine – 1.5.0
Post Types Order: by Nsp Code – 1.9.5.2
Recent Posts Widget Extended: by Satrya – 0.9.9.7
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.3
Remove Query Strings: by LittleBizzy – 1.4.0
Show Hide Author: by Marios Alexandrou – 2.3
Slider Revolution: by ThemePunch – 6.2.23
Smash Balloon Instagram Feed: by Smash Balloon – 2.5
Smush: by WPMU DEV – 3.7.1
Social LikeBox & Feed: by Weblizar – 2.9.4
WooCommerce Shipping & Tax: by Automattic – 1.25.0 – Installed version not tested with active version of WooCommerce 4.6.1
WooSidebars: by WooCommerce – 1.4.5
WP Fastest Cache: by Emre Vona – 0.9.1.1
WP Post Template: by Dotsquares – 1.0
WP User Avatar: by ProfilePress – 2.2.7
Yoast SEO Premium: by Team Yoast – 14.6.1

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (4) ###

Force Strong Passwords - WPE Edition: by Jason Cosper – 1.6.4
WP Engine Seamless Login Plugin: by WP Engine – 1.5.5
WP Engine Security Auditor: by wpengine – 1.0.9
WP Engine System: by WP Engine – 4.0.0

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: EUR (€)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #1773 - /shop/
Basket: #1774 - /cart/
Checkout: #1775 - /checkout/
My account: #1776 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Storefront
Version: 2.8.0
Author URL: https://woocommerce.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 18
Oldest: 2020-09-23 23:13:29 +0000
Newest: 2020-10-22 08:47:48 +0000

Pending: 2
Oldest: 2020-10-22 08:48:48 +0000
Newest: 2020-10-29 00:03:30 +0000

I have this exact problem and after deactivating plugins and reactivating one by one, it is indeed a conflict between ‘WooCommerce PayPal Checkout Gateway’ & ‘WooCommerce Stripe Gateway’.
When the paypal gateway is active, the Stripe gateway does not allow CC details to be entered.
As with the OP, paypal still seems to be an option when the paypal gateway is deactivated but i don’t know if it will actually work for a customer.
I am also on Avada(version 7.1).

Thank you Rob,
I will have to ask my friend if he can do that for me as I don’t know anything about the FTP side of things and it is his server subscription so he has all the passwords etc.
Is this a known WP problem or specific to my site or server etc?
Many thanks again
John

Quick update, the links don’t work with Safari or Chrome but seem to work on mobile devices