Johnny

Yes, we are still speaking of https://devwww.h-oi.com/. I have already disconnected Jetpack from before but in the dashboard, it assumes it is already connected to WordPress.

Before “disconnecting”, after making the code changes, I was able to access the Jetpack dashboard within wp-admin where under Account Connections, does not have an email address. Since it assumes it is already connected to WordPress, it shows that I can disconnect Jetpack under Site Connection. That is what I did and it crashes my website.

I have also tried your solution and here is the rundown of what has happened:
1. Deleted Jetpack folder from wp-content/plugins
2. Installed Jetpack through my multisite network plugin page
3. Made changes to the code through the plugin editor
4. Check if https://devwww.h-oi.com/ is working
5. The logo is missing and Jetpack forms are missing
6. Clicked on the dashboard of https://devwww.h-oi.com/ and noticed Jetpack is not enabled
7. Enabled Jetpack on the plugins page
8. Site crashes again with a blank page on https://devwww.h-oi.com/, https://devwww.h-oi.com/wp-admin, and https://devwww.h-oi.com/wp-admin/network. However, https://devwww.h-oi.com/melcosa subsite is still working

Yes it is true that I have signed in with two wordpress.com accounts to Jetpack but only one of them has the professional plan which was first used in the very beginning. Both accounts prior to me starting this support post are not connected to any WordPress sites.

I tried the fix from the link you shared and the dashboard screen did not disappear which is great. So then I went to disconnect Jetpack under Site Connection and it crashed both my website and the multisite network dashboard. However it did not crash my other site that is part of my multisite. https://devwww.h-oi.com/melcosa/

The changes I did from the modules/stats.php is:

Under line 1747 I added

if ( is_wp_error( $cached_stats ) ) {
return $cached_stats;
}

And replaced line 1757 $data = array(); to $data = $response;

I have left the website from when I just disconnected Jetpack. You can also see on the other site of the multisite that it is still working. The other site is not connected to Jetpack and is actually displaying me to set up Jetpack on the dashboard. However on the Jetpack debug tool it is saying that it “Could not validate security token.”

• This reply was modified 5 years, 12 months ago by Johnny.
• This reply was modified 5 years, 12 months ago by Johnny.
• This reply was modified 5 years, 12 months ago by Johnny.
• This reply was modified 5 years, 12 months ago by Johnny.
• This reply was modified 5 years, 12 months ago by Johnny.

My wordpress.com account is not connected to any websites prior to me starting this support post.

In the beginning I was planning to reconnect my site hoping that after disconnecting, it will ask me to setup jetpack in the dashboard. Instead I get stuck with this issue of a blank dashboard and having it look like I’m already connected to Jetpack.

Here is the image of the dashboard being blank
https://imgur.com/a/Wr61Q94

Here is the image of the Site Connection and Account Connection
https://imgur.com/a/3lIJmP6

I cannot go to Jetpack – Dashboard because after 2 seconds in the Jetpack dashboard page, it becomes blank. The only things remain is the WordPress dashboard menu on the left and the admin bar on the top.

When I reload the page and cancel it before 2 seconds, then I can see the contents under the Jetpack dashboard. Under Site Connection, it says the “site is connected to wordpress.com”. Under Account Connection, it say “Connected as” and afterwards there is no name or email.
If I click on Manage Site Connection and disconnect Jetpack, it will break my site and I would have to delete Jetpack from the plugins folder for my site to load again.

I just used the debug tool and it still says “Could not validate security token.”

Awesome good to know!

Thanks!

I am working on https://devwww.h-oi.com

I have only been installing it manually according to this support post https://jetpack.com/support/installing-jetpack/.

The Jetpack version that I have been trying is 7.1.1.

Also the Jetpack plan I am using to connect is a professional plan.

Great! Thanks for you support. I really appreciate it!

Also I’ve noticed that a user with the HR role, it does not have the Jetpack publicize feature.

Can you assist me with this also please?

Awesome! Then is it possible to do it the other way around where a contributor cannot create a job opening?

Thank you! It works perfectly.

I have another questions now regarding about users roles. How can I limit a user role’s permission to only be able to post a job opening rather than a WordPress post? Will I be needing to create a custom user role or install a user role capability plugin?