johnkenn76

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  • Hi – I found this thread as I had the same problem.

    The problem for me came about because i updated the wordpress core – but didn’t update the DIVI theme. You need to update your DIVI theme as they have updated it to work with the latest version of wordpress.

    So update DIVI! ??

    JK

    Just to say, I searched for this problem yesterday. Although in my case it wasn’t a hack, I resolved the problem by resetting permissions to the correct ones i’d accidentally changed when increasing server security.

    I changing the wp-config.php file and .htaccessfile a load of times which did nothing – That’s because the problem was permissions based -. Check permissions first, if these are correct i.e below. Then the problem is something else. Please check this as it could save you a lot of time and frustration and you may even change something else you shouldn’t, causing another problem.

    1) Check permissions are set to 755 for Folders
    2) Check permissions are set to 644 for Files

    Reset to the correct permissions so that your server can access folders/files and load up the website. If you manage your server follow the commands below. If not then ftp into your cpanel and right click and change permissions from there.

    Server commands to configure correct WordPress permissions to avoid WSOD, blank-page, blank-screen or white screen of death are:

    As your root user:

    Navigate to your WP install folder
    $ cd /var/www/yourwebsite.com/

    Change all directories recursively to 755:
    $ find . -type d -exec chmod 0755 {} \;

    Change all files recursively to 644:
    $ find . -type f -exec chmod 0644 {} \;

    Hey presto your website should be back up and running. I use https://uptimerobot.com/ to monitor when my websites are down / up. When i made this change the website came back immediately.

    • This reply was modified 7 years, 9 months ago by johnkenn76. Reason: typo
    • This reply was modified 7 years, 9 months ago by johnkenn76.
    • This reply was modified 7 years, 9 months ago by johnkenn76. Reason: typo
    • This reply was modified 7 years, 9 months ago by t-p.

    Hi, how did you resolve the issue as i am now locked out also. Regards John

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